DealeXtremeReviews 323

I ordered an item and received an email that stated that I should receive it in 15 - 20 days and that I should contact them if I don't receive it by then. I needed this item within a month as I was moving. I did not receive the item and by 20 days I contacted the company and was told that it usually takes 5 - 8 weeks! There was no tracking information on the package and no warning that it could take this long. Now I will be gone and I won't have the item for my trip which I really need. Now I will have to see if I can find it somewhere else with little time to find a replacement and I am out my money for the product. Please never use this company.

I placed order for UMIDIGI Z2 and I paid money through paypal. I received confirmation from paypal and dx.com. Next day they asking me to send copy of ID, credit card and login paypal account page and transactions in paypal. I sent paypal receipt, ID and credit card detail, they cancelled my order saying that it failed payment verification. I thought may be I did something wrong, so I placed second order, this time they issued refund without any verification step, so I opened a ticket to resolve issue. Customer service person said, there is payment blocked in their system. You can transfer money to bank account directly and provided bank details. I have never seen like this before on any other site. Looks like fraud. Now, I am worried about my credit card photo and ID information submitted on 1st order. Hope it will not be used for any fraud or identity theft.

I have ordered only 2 items to try in May 2018. Today (17th of July) I still didn't received on of them... So I send a mail and they say that the package was return to them because of a problem with the address (Which is the exact same address than the other item that arrived without any problem).
Not only they never told me that they received the package back (After more than 2 months!) but now I have to pay a shipment if I want the item, or I can be refound, but they will reduce the shipment cost (Which was supposed to be free originally).
This is the last time that I order from them. Very bad service and support...
Indy

I bought a Mobile Phone at DX.com... it arrived 1 month later, I was excited and guess what? The phone doesn't start at all after being charging.
The rest is a nightmare, I wrote to them via they ticket system. I wanted an exchange or a refund... they don't care about the law in your country, they just ignore you and play cats and mousses. A band of thieves. I got to go to the legal way until then maybe I will see my money.
3 Months and my brand new phone is in the box with no news of DX.COM
U A DUNKY

Their drivers are under so much pressure to finish their delivery rounds that, if it seems that it will take them more than a minute to find the address they have to deliver to, they just write a delivery attempt card and leave.

They don't care if you had to take days off work or that you are expecting time-sensitive documents from the Home Office.

When you talk to the manager supervisor, they lie to cover their mistakes.

This is a company with extremely low quality of service. If you can, AVOID THEM LIKE THE PLAGUE! If you can't (unfortunately their services are one of the cheapest, reason why they had their contract with the Home Office renewed), make sure you contact them via Facebook or their chat system so you can hold proof of what they say to you.

They sell a lot of cheap items, but most do not even work, especially the under $20 small 'gadgets'. Even simple items like keychain flashlights arrive DOA (dead on arrival - do not work straight out of the box). Their support takes forever to answer you back, and when they finally do they will offer you a 30% discount on a future order. Yes, you heard that correct! Receive a broken flashlight that you purchased for 10 dollars, and their response is to offer you a 3 dollar credit on a future order. Total ripoff! Do yourself a favor and avoid this site.

I've used DX for years without problems. The first time I had a problem with a missing part in a product, the company conduct became clear in these cases. Customer service was unresponsive, just stalling my request and asking for evidence of the missing part (how is that even possible?). I did not even request a refund or new shipment, but just the a compatible item to replace the missing part. The final touch was when they refused my product review. Now I understand why after months of availability this product does not have a single review (but a 5 five star rating!).

I bought an Android TV. The item i've received was defective. It switches off at every two/three minuts.
DX gives me three options: send it to USA, most of it at my expenses; have it fixed (no one can fix it nearby, where I live); or send a refund of approximately 30% of the value i've paid.
In other words, they send a defective item and the customer simply bears the loss.

Mobile phone ordered in January, it shipped in 3 days and was in the UK 2 days later. According to the tracking anyway. It's been stuck at the UK Hub (allegedly) since early February. Sent email to courier: No response from the courier. Sent email to DX: No response from Dx. It's now March. Starting to wonder if iv'e lost my money. I doubt I will ever trust buying from China again. Extreme this site is: $#*!eExtreme: deal... not so much... And the worst part, they don't care, they just don't, or they'd fix it. They don't give a flying monkeys once they have your cash. Local culture i'm informed says "well done you for making some money today" even if you catastrophically let down your customers.