DealeXtremeReviews 323

As mentioned by other reviewers, shipping is slow, sometimes really slow (1-2 months) with this site. I've ordered from them many times and generally find their products ok (occasionally really good/bad; you get what you pay for). So far I've had 2 lemons but one was partially my bad since I did not do sufficient research on the item before ordering. In my experience, ordering things that cost less than 20 bucks is safe. Even if the item is dead on delivery they 'might' consider re-shipping a new item to you given the low price. I look to this site first when ordering stuff from China, it does not have the lowest price but at least there is some glimmer of assurance... haha.

THE WORST! I've waiting for long two months and purchase was never received. They $#*!ed me around begging me to wait for two, four, six more days. They barefaced lied on my face saying they are still tracking an untrackable order as it was allegedly mailed by simple Chinese courier. I am supposed to be patient and take all the actions while they give me no positive answer. I have finally decided to quit my claim and express my opinion in different consumer's opinion websites.

PRODUCT WAS NEVER SHIPPED UNDER TRACKING INFORMATION PROVIDED AND THEY LITERALLY STOLE MY MONEY AND ARE REFUSING TO RETURN IT."

Beware of Deal Extreme! Biggest Scammers in the world.

SOLD Millions of items during the sale only to get temporary money and now processing refunds.
All the orders are cancelled without explanation.
They probably did to get more publicity but its a big shame that this company does it again and again without being criticised or banned.
Item bought -Freelander PD80HD; order cancelled. You can still buy on dx for double the price so there is no shortage of stock. Its a big scam
Please stay away from this site, there are better ones out there. I'm not gonna name the others, I'm not their marketing rep but DX. You will definitely be loosing my business.

Since DealExtreme had positive reviews, I thought I' ;d give them a try with a small order. I ordered an couple of items, paid for the order and expected to have the order in around 20 days as stipulated on the website. I received a notice that the order was shipped out on the 1st March 2013.
After 38 days, there was still no delivery so I inquired about it and received this was the reply:

"Dear Customer,

Your order has been shipped on 3/1/2013 10:23:24 PM. As live tracking numbers are only available for free for orders beyond $15 in value, there is no live tracking available for your order.

Please don't worry，maybe your package is delayed in transit, we will follow it up until you received your package.

Would you mind waiting 10-15 days with patience and see if it will arrive?

Your understanding and patience is highly appreciated!

Yours Sincerely,
Customer Service"

I had already given a grace period of almost double the delivery time and complained about this, requested a refund but was just told:

"Delays are usually caused by a backlog of packages or delays in Customs. We thank you for your kind understanding and cooperation with us. You won't get any loss for your order."

Having no choice but to wait, I waited, patiently, up until it was 50+ days later. There was no follow up as stated before so I requested a refund again.
I was then asked to confirm my shipping address, so I confirmed it... After hearing no response after 2 hours, I used LiveChat to inquire about my ticket to be told that I would have to wait 14 hours as it was now after office hours there and no-one could help me.

Today (26th April 2013), I received a reply! A reply that said I must wait another 4-5 days!
At this point in time, my ticket is still open and I am still waiting for a refund.
I am just very grateful that I tested DealExtreme first with a small order.

I have ordered several items from dx in the past, normally ipod leads and the like, that are $2-5 each. These arrive ok, very slow delivery but not being in a rush it didn't worry me.

I decided as they seamed ok to order a couple of Android tablets, what a hell of a mistake that was to do! I placed an order, 3 days later they decided to tell me they were out of stock of the item, do I want to wait a week or so for restock or cancel the order. I waited, 2-3 days later they inform me it was now in stock but the manufacturer had ran out of headphones, did I want it without the headphones or cancel? (how does a manufacturer run out of something its manufacturing?) I said I'd still have it, as the headphones were probably rubbish anyway.

Then 24hours later they inform me that the units are now in stock with headphones and would be shipped out of the Western Australia warehouse on Monday (a public holiday). Surprise, surprise they weren't shipped that day, subsequently I received another notification the units are now out of stock again! I contacted DX again and talked to Twinkle (yes apparently it is his real name) and restocking will take up to 2 weeks. So I looked else where for a suitable unit which I found so contacted them once again to cancel. This time I got the pleasure of Summer, I said I wanted to cancel my order and get a full refund, to which she said I can't its been shipped. WHAT? I spoke to Twinkle less then 5minutes ago and its out of stock. She had completely ignored everything I had said and checked a completely indiscrimante order that could of been anything for anyone because it certainly wasn't in any of my order history. Now eventually I'm getting a full refund, however I'll believe it when I see it in my account because this order has been carried out by completely inept people with incredibly poor customer service.

If you want to purchase cheap items like computer leads and don't mind waiting 3-4 weeks to get them, go for it. If you want to spend a few $100's on items then don't I sure as hell won't be.

I've made several (4 or 5) orders on dx.com and all of them came on time (2-3 weeks). I was able to track the package. They had a bug with my user account (couldn't see the 'My Account' section), I sent a message to support, they contacted me 2 days after to tell me that the problem was fixed and asked me to check if it works so that they could close the ticket. I was really surprised. I've already recommended the site to my friends and a couple of them already successfully bought some things from them.

This 'everything under the sun' distributor has great prices and very interesting/entertaining to peruse through. The first shipment arrives within a satisfactory time (within 2 weeks) BUT if you have further shipments... they could arrive up to 4 weeks later. They are generally pretty good at completing orders in multiple shipments but in one case I did have to contact them and they shipped the goods within 2 weeks. Minor issue :)

DON'T ORDER DX! VERY VERY VERY VERY BAD!
POOR SERVICE AND BAD COMMUNICATION!

I CONTACT THEM AND THEY KEEP REPEAT AN AUTOMATIC MESSAGE WITH THE SAME THING! I'M WAITING 1 1\2 MONTHS FOR MY ORDER (WHICH I THINK I WILL NEVER GET, AND I ALREADY DON'T NEED)AND THE TERM SAY I CAN GET A REFUND BUT THEY AVOIDING IT AND OFFER ME A 'STORE CREDIT' EVEN THAT I SAID: ''I WILL NEVER BUY FROM U GUYS AGAIN...''
+TRACKING NUMBER NOT SHOW ANYTHING!
***BE AWARE AND DON'T ORDER DX! DO YOURSELF A FAVOR AND GO TO EBAY!"