DealeXtremeReviews 323

I purchased a laser acupuncture pen. Took 2 months to arrive, broken. I ''spoke'' to a Derek on live chat, he gave me an address to which to post the pen. I posted it. To date, 3 months later, nothing from them but garbage and excuses blaming ME for sending the pen to the address supplied by their chat ''person''. I was told that i should not have listened to him, but gone another route.? Via another consultant. They are a bunch of incompetent thieves.

Ordered some items 30 Dec 2013 and is still expecting them to arrive(3 Feb 2014).
Their LIVE CHATLINE comes and goes and you do not know when the line is LIVE. If you are lucky to chat, they promise to help but after waiting a few says to a week, nothing happens. Give them 1 more week and if I still do not receive my items, will ask PayPal that I am getting a refund from them. No more ordering from DX.Com anymore. Not worth the hassle of writing and calling them without positive results.

I've never seen a more stunning example of incompetence and bad service in my life.
I placed an order and PAYED for a microphone boom arm on October 24th 2013, it is now February 1st (over THREE MONTHS ago) and I have no idea where my order is or if will ever arrive.
I tried their live chat service. Most of the time it's "unavailable". When it is, all they do for me is paste an almost illegible line or text that supposedly shows my order being tracked. They can't speak proper english most of the time so all they do is copy and paste the EXACT same pre-planned responses to every question or comment. I tried using the ticket service which, according to them, will yield a response within 48 hours but I never got any response. I tried calling them (you HAVE to make an international call if you live in Canada and it's not a toll free number) but the number wasn't in service.
This company has taken my money and given me nothing in return; no product, no service, and no explanation. While I have read other reviews from satisfied people, I would STRONGLY advise people to use this site at the risk of being swindled out of their money.

I bought a Flashlight ("Uniquefire S10 Cree R2-WC 6-Mode 220-Lumen Memory LED Flashlight - Black (1*AA/1********)")... they say on their web site that this had 6 modes, but in reality only had 5 modes... they also say that this flashlight can use a ******* battery in reality however you can only use 1 AA battery because the ******* type won't allow the encasement to properly close, and is always giving problems for not being properly closed (like changing modes). I don't know if this haves 220 lumens but with the ******* battery it really send a lot of light. Also the article doesn't seem very good in quality... but for the price 12,27 I wasn't also expecting the best product in the world.
It took about a month to arrive my house in Portugal (European Union).

So their shipment is a little slow, also their description of the products can't be fully trusted, the articles (at least the one I received) are not of high quality, the only good thing is the price.

Product quality varies significantly between items (some are very good, others are ridiculously bad) - while pricing remains very low on everything. Shipping time is pretty bad (expect at least a few weeks wait). Would only recommend buying items with reviews on other websites (reviews appear to be rigged). Free shipping is a plus but upgraded shipping seems to not help the shipping time at all. All tracking numbers I have received have never worked but the package seems to never fail to arrive (maybe I'm just lucky?). Overall, it's a decent place to spend a few bucks on and forget about (because the shipping times are so long).

Even though I only ordered for the first time a week ago, I went on the site to track my package... a phone... it will not accept email and password even though they sent an email to me that payment was successful AND they removed $ via Paypal. I thought I'd reset the password and it keeps saying it "timed out" (10x). So. I went to live customer service... it says "sorry unavailable"... attempted to call "english" service and number is invalid. Shoddy and so far unimpressed with the customer service. I will post if I actually do recieve my order, but at this point, I am skeptical by the way it has been going and will not be placing anymore orders with dealExtreme.com.

In DX Iam buying goods for over a year and I can say that I am very pleased with price and speed of delivery. They are very professional and I think that one of the best shops on the Internet. So far I have not had a negative experience with defective goods so i dont know what they are in these situations. The only criticism that I sent to a very poor rewards to their customers in terms of buying discount. They have some kind of reward (redeem points) where they give some gifts but it is totally useless and unusable, almost all the other stores are giving many of discounts/ coupons and membership categories by buying from them, but that does not mean much to DX mangement. Despite all that still remain among the best to buy.

Avoid this site completely. I ordered a cellular screen protector for a holiday gift and it has been 30 days and no product has been delivered. They keep saying tomorrow wait another week. Etc etc. The customer service representatives are clueless and are totally full of garbage. No resolution and nothing but excuses. I now have to dispute the charges with my credit card company. I also had to purchase the product from another merchant. What a total waste of time. Run from them!

I made a reservation a wifi adapter pays $ 25
I waited over a month and all transport came time I called they told me tomorrow tomorrow tomorrow.
Until it was shipping Thank God I open the package and begin to see.
1 - Broken product that does not work any way.
2 - and the driver of his software and incomprehensible Chinese word does not work!
I called them Pancreatic my mind that I will fill out a form and send them.
Filled, sent and asked me to get a photo of the product and then waited to meet me and they asked me I would send them back the product only after that they will reimburse me financially.
I despair did not send them threw their product in the trash and never invited them.
Unfortunate experience. After that I ordered the same product for less money arrived within three days working properly and safe from another site.

"Hi there, I write this review just to warn everyone who considers to buy from DealExtreme, of course, their stuffs are cheap with free shipping but below was two of my order which never arrive after 3 months of shipping time. I really want to warn all of the world buyers to stay away from this site. They are world thievery!
Here is two of my order:
Order number: **************079
Order cost: $41.33
Order tracking no: RR*******MY (it's invalid, I can't track it)
Order date: 9/25/2013 6:47:45 AM

Order no: **************804
Order cost: $29.40
Tracking no: RQ*******SG (it's invalid, I can't track it)
Order date: 9/26/2013

After 3 months of shipping time I haven't received anything so I decide I write this review to remind anyone to keep away from these CHEATERS."

"Hi online buyers, read this review carefully before you'll place your order or before you'll drop your money away. If you don't be careful you were like me such as: Place order and never receive, no refund, no reply, no help at all. Don't waste your time on this site they are the world thief. OK, below is my order detail:

Order no: **************804

Order cost: $29.40

Order tracking no: RQ*******SG (invalid tracking no)

Order date: 9/28/2013

Here is my another order
Order number: **************079
Order cost: $41.33
Order tracking no: RR*******MY ( it's invalid)
Order date: 9/25/2013 6:47:45 AM"

I've bought from them several times without problems. But their communication is bad. They sent me a message saying that one or more items in my order are out of stock, and invite me to change or cancel them. However they do not tell which item(s) are those so I cannot actually do what they suggest. And the chat they offer is always busy and there is no email communication. There is a ticket communication which asks for obscure information such as SKU and this is mandatory. So there is no way of getting in touch with them.

It used to be a good site, but not anymore.
They don't ship, supply fake tracking numbers and don't reply to customers letters.
On November 19 I bought a phone from them.
On November 24 they informed me that the phone was shipped and gave me a fake China Post tracking number for the shipment.
There was no information on that number on China Post site and I contacted DealExtreme twice through their ticket system asking them to check what is wrong with the shipment, but they did not reply.
16 days later, on December 9, without any notice, they changed the tracking number to another one. It took me time to find out that it should be Swedish Post number, but there is no any information on that number there too.
I contacted DealExtreme again through their ticket system asking them to give me an explanation on what is going on, but they ignored this letter too, so I opened a dispute with Paypal.
Would not buy from them again, and would not recommend them to anyone.