DealeXtremeReviews 323

I ordered a bike light (59.99 + shipping) from DX.com, they claim the order would be received within 14 days. After 3 weeks I contacted them and they said it shipped 3 weeks ago, so just give it more time. I contacted them again after 4 weeks and 5 weeks, each time they said just wait a little longer. It has now been six week, they will not cancel or refund the order, they just keep telling me to wait. The tracking numbers they give me are not recognized, so each time I asked for a tracking number because the last did not work and they give me a new one that does not work. Never again.

I ordered some lighters from this site for really cheap. Seemed like a wonderful deal. Little did I know that I would be waiting over a month and still not seeing any product. The shipment tracker for this site is atrocious and switches dates back and forth often. Not to mention the horrid customer service. While in an online chat for this site the rep continued sending me a link to another website shipment tracker (which should atone for how awful their own website' sis seeing as how they don't even use it) while I was trying to explain my worries and troubles. She then tried telling me that the shipment had "already reached my place" which I assured her it had not. In the midst of me trying to explain to her that I was told it could take 2-4 weeks for shipping, which I was not thrilled about but okay with seeing as how the price was so low, and had been waiting for over a month she left the chat after telling me I should check with my local post office first. Not that it really needs saying at this point but I am very unhappy with the entire experience and will not be shopping here again. Nor will I recommend this site to even my worst enemies.

Sorry site will not accept zero stars, so had to enter one star - still toooooo many!

I placed order in Sept 2013, took over 2 months to arrive, reported missing item which was sent without problem to their credit. However, returned one item faulty which they have lost.

Since been presented by stupid mindless automaton responses, claiming never received. BUT in Nov 2013 I was assured a replacement was sent!

Ever since reporting thier error. They now claim do not have proof sent as instructed to THIER site 3 times yet still denie receipt.

DO NOT BE ENTICED BY THEIR ATTRACTIVE SITE & PRICES. BUYER BEWARE!

Hi,

They offer products and when you buy from them, they take your money, don't deliver and refuse to give you your money back.

When you pay they also ask you to send through photo's of your credit card and bank statements.

They have no customer services and if you manage to get a manager's email address out of them, that is also of no help.

When you complain on facebook, they try to kick you off their profile. But they have no positive remarks on Facebook and there are a huge amount of people complaining about them. Still they are allowed to get away with it.

Tens of thousands of products... literally. Unfortunately, I don't think many of them are actually in stock, so delivery time and shipping time are out of this world! The prices though more than make up for it, as they have some of the cheapest prices for virtually any gadget you can think of, from toys to games to computer parts, etc. but it took almost 4 months for my package to arrive. I think their free shipping is sent by boat as a ground shipment. When I finally received the package, it had everything I had ordered... but still... 4 months. I'd give them 5 stars if the shipping time could be fixed up!

I placed one order for 3 2MP IP cameras with audio in and out. SKU: ******* on the DX.com site.
What I received were 3 different shipments all containing a 1.3MP camera without audio connections.
To get the cameras in my home I paid 3 x $99,99 + 2 x 0,21 x $99,99 (import taxes for two boxes) + 2 x 13,- (handling fee for two boxes) amounting to $377,85.

The cameras are not as described and I want a fair refund of my money or send the camreas back and get full reimbursement. What DX offers is a refund of 3 x $99,99 plus shipping costs and that's it.
To make matters worse, now they are selling the cameras for $72,-. The description is still wrong.

So if you like to order and wait a long time for wrong items to arrive, please do buy at DX.com.

Paid for a sim-free mobile phone and it took 4 weeks for it to arrive - not the 10-14 days quoted. Now the phone has broken within a few months and i has taken them a week to tell me how to return it. Their first response was 'can you find somewhere to get it repaired locally and we can give you $15 store credit?'. Pleasant enough customer service but very innefficient. Do not use if you want your item within a reasonable time and don't care if it breaks and you're without it for a month.

I bought an LED lamp that THEY MUST HAVE KNOWN DIDN'T WORK, because they supposedly test them before they are sent out. Products are being sold by DX.COM to unsuspecting buyers who, in most cases, will just accept that they have lost their money and take it as a lesson. Well, I have learned my lesson. In addition to the 2 MONTHS I WAITED to receive this item, I was sent junk. It shorted out the instant I plugged it in (yes, the voltage rating was correct). I bought a security cam from the site that worked for 28 days before it crapped out on me. Their solution to the problem was to give me $15 store credit and take the camera somewhere to be fixed. Really? $15? Maybe in China. I have had some successful purchases on DX.COM but there are simply too many complications with the orders to continue buying products from this site; dreadfully slow shipping, defective products, difficulties reporting defective products (30 attempts and the page still won't load the DOA report), slow response time, my negative product reviews are never posted (curiously, only the positive reviews are posted), products out of stock when they are listed on the site as in stock, etc. I'm officially done with DX.COM!

I waited 2 months for my item which did finally arrive but the box was ripped and missing multiple important parts. I opened a ticket with them and they gave me instructions to return the item for a full refund. The live chat is almost never available by the way. I followed instructions and sent it back and have never received the full refund. Paypal can't help me as it's been over 45 days (it took that long just for the item to arrive!) and now I've spent postage returning the item and can't even get my original money back. What a scam! I'm totally pissed!

I had shopped with DX many times with out issue, but when there was an issue there was no help from dx support. I have waited over two months for an item I ordered. Every time I contacted DX support I was told to wait another week. After a month and a half I got sick of it and submitted a ticket requesting a refund. The ticket went ignored for a week so I started the chat service, the support staff on there said the staffer handling my ticket was on vacation and would be back in a couple days, he wouldn't process my refund. 5 days later and there has still been no reply to my ticket or refund request.
The supports staff seems to only know how to tell you to wait longer for an item. I first requested a refund when the item still had not come one month after ordering. I asked the support staff if he thought it was right that I should wait a month and a half for an item I order from them and he said yes and did not apologize for the long delay.

I wish I had done my research and seen this feedback before ordering through dealextreme.
I have made an order for a number of items and paid for them at the same time, + delivery. DX has emailed me a number of times advising some items are on back order and asking if I want to change the order or delivery.
That would be great, but it is impossible to contact them to advise that is what I want. It looks like they are happy to take your money, but then do not want to hear from you and you have no idea if they are ever going to deliver the order you have already paid for.
I have just sent the same message to them on their feedback forum, but am not hopeful of any satisfactory response. I will advise.
Only other option may be to take the complaint to the Hong Kong Trade Development Council

Ordered on Jan 1 2014, was told my items were shipped on Jan 2 2014, now it's Feb 4,2014, still haven't received my items, no tracking number was provided, contact them without any response. Will have to contact my credit company soon and will never buy from them even if the product is FREE, lousy customer service, the live chat is useless. STAY AWAY from this Deal Extreme.com, unreliable, fraudulent practice, cyber con artist!

Until you are lucky enough to get the good stuff in good condition, there's no fear to have. The problem starts if you get wrong or defective product.
In this order, I received a wrong product plus a defective watch. After long chats, they propose me to keep the wrong product and get a low discount as a store credit. I declined this offer so I had to return the item with a tracking number so I could get a refund. I did so but the shipping cost with the item was higher than the order cost. By Paypal, it could not be fully refund. The difference was supposed to be kept as a store credit. I'm still waiting for this... The rest, I was refund by paypal since I had opened a case at the beginning. Asked me to CLOSE the case and that they would refund after. Only robber asks this since a total refund as I asked would have closed the case automatically.
For the watch, they send me another one also defective after a few days. Told them but never had ANY answer.

Remember, cheap price means cheap products and service.
I will only buy from them if they are the only one selling the item I want.