DealeXtremeReviews 323

I have used DealExtreme for over five years. I quickly adapted to the fact that their items can sometimes take eight or nine weeks to arrive, and simply made sure that I ordered items that were not urgent. From dozens of orders, the occasional one failed to show up within ten weeks, and their customer services immediately resent the same SKU as soon as I contacted them. All was well... until this year. For some reason they have started using "Malaysia Post" (DX are not in Malaysia; I am not in Malaysia). Using Malaysia Post (let's call them MalPost) seems to have the same effect as flinging the packages into a black hole. They've simply stopped arriving.

No problem. Ask for them to be resent, right?

Customer services this year has been brilliant. Absolutely incredible. As long as all you need is someone to respond in broken English "please wait some time" again and again and again, they are PERFECT. If, on the other hand, you actually need some, y'know, SERVICE, then you're out of luck.

Perhaps the DX.com forums can help? Nope. It seems that if you say anything bad about DX.com on the feedback forums, you are immediately trolled by a small (but overwhelmingly pathetic) mob of unemployed freaks, who depend on their six dollars of DX.com affiliate credit each month to such a great extent that they virtually live to ridicule anyone who suggests that DX.com could possibly bear responsibility for DX.com packages failing to arrive with their customers. It seems that the actual DealExtreme staff even encourage this incredibly offensive barrage of educationally-subnormal jibes and logic that would stump even The Riddler from the 1960s Batman TV show.

Tl; dr - DX.com bad bad

Ordered 5 hygrometers from these folks - website I ordered from inferred that this was an onshore company - these folks are based in HK.

Shipping took forever.

Products were defective - return process is ridiculous - you can't contact them via email or phone but have to go online to open a "ticket" through their site. You then get an RMA but are required to photograph the package, shipping receipt etc.

Still have yet to get my refund, just contacted them again today. Nearly two months since original order.

Steer clear.

Well, generally speaking, don't waste your time here.
I ordered an underwater camera in Feb for a trip in Apr. And the order hardly made it. It took more than a month!
I've never experienced such a long delivery time.
OK, we board the cruise and found the underwater camera sold on the ship is even cheaper than this.
The "underwater" camera broke as soon as it got into water >.<
I came back and asked for refund. They asked for pics of the ruined product. WTH, who would take a black-water-dripping junk back home!? Well, they said there is nothing we can do then. Even no store credit offered. That's it.

Prices were good, but are now increasing. Less and less interesting.
And shipment is appalling. I have ordered (and of course paid) for goods ordered beginning of May. Three months later, they have not arrived.
Early July, I was told the following:
"... Your package has failed to pass the airline security check under extra scrutiny in world air cargo services.
We will try to switch it to another delivery channel to ensure the order is sent to you as soon as possible... "
Today, 25 July, I am now told:
"After checking we find the package was returned to us, now we can refund or resend it to you, please advise".
In other words, DealExtreme appears incapable of delivering ordered goods. But in the meantime DX are being paid (before refunding the monies). Could this be the Ponzi scheme of a company that is going through financial problems (e.g. Paying their debts with money from customers who will never see their orders delivered)?

It's a typical company that wants to rip you off of your money, STAY AWAY from this company. I have been waiting 2 months for my package to arrive, and they will not refund me my money. Don't ever let prices fool you.

Worse yet.

I contact DealExtreme regarding my package, and EVERYTIME they keep saying wait another week... Yanoe, how many weeks are they going to keep saying the same thing, resolving nothing. Just trust these reviews and stay away from this website.

I have a similar story to most other people on here but with a twist! I am complaining about DXListing which is part of Deal Extreme where they sell products for other sellers rather like Amazon Marketplace. You still deal, or try to, with Deal Extreme and receive the same dreadful non-service. I have had the usual "please be patient and wait" messages but when you are told that the original estimate of 7 - 21 days delivery should actually have read "2 - 6 weeks" you start to lose patience. Not only that but the 2 - 6 weeks are Chinese weeks as they do not include weekends and public holidays so, how long is a week? Is it 5 days or is it 7?

DX stopped responding to my messages when I asked for a refund so I have just filed a dispute with PayPal as it is 42 days since the original order was placed. We'll see what happens but, my advice is; DON'T BUY FROM DEAL EXTREME!

Update: I got my refund so, at least the PayPal refund system worked.

DealExtreme is complete garbage. I waited 5 week as they recommended. Then they said to wait another week, which I did. Into the 7th week I made a so-called "ticket" to request reimbursement. They refused to respond to this. Then I posted a complaint with PayPal to request reimbursement. To date (June 11,2014) I believe I have been robbed by DealExtreme and so far no help from PayPal. PayPal should avoid any connection with DealExtreme.

DO NOT ORDER FROM THIS SITE. It's been close to 2 months since I placed a order with them and all I get as a response is that I should wait a little longer. They also don't adhere to their 'timely' refund policy either. Using the ticket service or online chat is absolutely hopeless as they just ask rhetorical questions and end with asking you to wait longer once again. China may be on the other side of the world but never in my experience has any product taken over 15 days tops to get to me. Buyers beware.