DealeXtremeReviews 323

I took a chance and spent $30 on something based on the pictures of the item on dx.com. The item that I received did not have any of the features (Night vision binocular, Range finder telescope) that were shown in the pictures and that were listed. I am surprised that it has such high reviews despite the pictures on the web page being obvious fakes once you see the actual product. I guess that the cheap price should tip you off that if it sounds too good to be true it probably is. I tried to write a negative review and explain the false advertising made on the web page but the site would not let me submit a negative review. I guess that it would hurt their sales if everyone found out the website is full of lies. Next, I tried to chat with someone at dx.com and they basically blew me off by saying that they will "pay more attention". I told him that I would be monitoring that page to see if it gets updated with the truth.

As long as your merchandise works and is in order, DealExtreme is fine. But if you need to return a defective item, you must get their approval, print a code number and send it back after providing photographic proof of the stamped package. Up until now no problem. But then you will be issued a 100% bogus "STORE CREDIT", which you will not be able to redeem. In order to use this 'credit', Deal Extreme reps will suggest that you place another order, and pay for IT in full... and then, somehow--magically, maybe-- your credit will be applied. Buyer beware!

I have to wait for 1 week to discover if I receive 3 mobiles and in the evening they tell me they have all 3 to send over and the day after they ship only two I contact Paypal and for retaliation they don't send the 3rd mobile. I receive the mobiles and I discovered that Nokia gives no warranty of them and that they are Chinese build with Nokia Store in Chinese only no Nokia maps and other limitation due to Chinese market. I escalate to PayPal and they have no replied yet. I also asked for a RMA and full refund for postage to return them and they start with stupid questions (they want even a movie about the problem). Then two days after I asked for RMA they shipped the third mobile just to test the limit of my patience.

"I ordered a battery charger 6 weeks ago. Despite contacting them twice, I still have not received it. Below is their response. Note that they claim to have checked that my order is still in transit, which is impossible to check, as they have no tracking information. This must be a rogue company.

Dear Customer,

We feel extremely sorry for the long delay.
We have checked and confirmed your order is still on transit.
Delays are usually caused by a backlog of packages or delays in Customs. Please don't worry about your package!
Would you please wait patiently for another 10 days?
We will follow up the package and we can promise that your purchase with DX is safe. In the event of a lost package we will arrange a replacement.

Your patience is highly appreciated!

Yours Sincerely,
Customer Service

DO NOT USE THIS COMPANY! Order an item which they say shipped 9/11/2014. It's now 11/14/2014 and I have not received it. Online chat is useless. Worst company I've ever dealt with.

The only thing extreme about this place is the frustration. I wish there were Black Holes instead of stars, they would get 5 of those. 4 weeks and still waiting. The shipment keeps getting resent over and over because it contains lithium batteries. I asked them just to cancel it but no way. English comprehension seems to be very poor. Also, items you order may be unavailable but nowhere is this indicated on the web site and they certainly take your money at the speed of light. Looks like I will have to launch a dispute claim through Paypal. This is one site to delete from your favourites in the browser.”

I think molasses at the North Pole moves quicker than this company. I ordered a screen cover for a cell phone, tried contacting customer service with no response and ultimately filed a dispute with PayPal. After filing the PayPal dispute and indicating that I no longer wanted the product due to the lack of response from the company's customer service and failure to deliver the product, I received the screen cover. I will never purchase from this company again and will advise my friends to do the same. I always wonder how a company like this is able to stay in business.

DX is pure sh*t! Some of the WORS support I have ever got. Still havent recieved my item after more than a month! When you chat with them they just repeat "please wait some more time".

They are nothing else but SCAMMERS! Be aware!

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At first i ordered sku# ******* item at 06/25/2014 (order# **************930) but they send wrong item. I contacted customer services and they offered me a difficult return procedure. I didn't want mess with their hardly understood procedures and then i ordered this item again at 09/02/2014 (order# **************867) but warned them so many times before and after purchase. But this stupid DX has sent the wrong item second time. Their lack of seriousness caused me to lose $43,74. Now i want my money back but they always offered me their nonsensical procedures. Deal Extreme is a fraudulent company!

BS on customer service
Ordered a fashion watch - same as the one I ordered 2 hours prior to this second order. The first order came in after 2 weeks. The second watch NONE. After more than 45 days waiting they give you BS about waiting 2 more weeks.

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I know I made this review a couple months ago when the problem was still fresh. Now that its been a couple of months, I am changing it to 2 stars instead. They did respond via email to my complaint, but I am still not recommending them. Other people may have had better experiences. I for one have ordered from them in the past and they have delivered, and its only this last one that really messed up so I guess the law of averages in terms of customer service caught up with them. So, the bottom line is, if you want to order from them, just learn to live with the RISK.

+
Good prices but thats about it with the positive points.

-
Shipping is slow and the tracking service they use is not clear at all
No answers on emailed questions/no cusomter support
Phone hotline never picks up

I do not recommend to buy products here. The product was about 8% cheaper than on amazon - i should have bought it there and saved my time getting angry about waiting for a product forever.

Never order here, ordered a led strip. Had to wait for months before I receive the items. After a few times contacting the "Customer Service" ( they tell you every time to wait ( and wait))... the finally reshipped the items. When I received the led strip a few leds were defect. Now contacting the "Customer Service" AGAIN! And they tell you every time to wait ( and wait)...

Don't order at DX!

I've ordered and received more than 30 items. You get what you pay for. Super cheap gadgets, free delivery. Of course can't be perfect. All who rated 1 star forget that. Try once and you'll understand that is a nice website for buying gifts. Take your time, sometimes i've waited 10 weeks for a delivery. It's also SUPERimportant to make one order for each item you want. If you make multiple orders, you will be surely disappointed. It will take a lot more. But i've always received everything. If you want a better service, pay it four-Times on amazon.

They steel your money for 5 months never got the items or the money back
DO NOT BUY FROM THEM unless you want your money stolen
I been asking for my money back since I never got my item
Horrible company!

They had good deals but if something goes wrong don't expect them to make it good They shipped my order for 4 AA batteries twice never got here but confirmed delivery the 2nd time BS slow run around and a website that can drive you nuts

Horrible! False advertising, misleading order times etc, etc,.
The website is advertising a delivery time in 7-9 business days anyware in Europe, i have waited for 14 business days, and nothing. I have contacted them and i was told that it is gonna take a additional 2 weeks, so much for the 7-9 business days anyware in Europe...
I have contacted the "Service center" on this matter, and when i was told i need to wait an extra 2 weeks i asked for a refund coz i don't want to wait so long for my order. They gave me an email and Kick me out of the Chat.
I have contacted the email i was given to get a refund, that first email gave me another email address where i should get a refund, then that email gave me a third email well i would appranty 100% get my refund, now this third email address told me that they cannot help since "the Manager is out of Town."
Thank you DealExtreme AND NEVER AGAIN!

This website is very inconsistent. I ordered three watches. Two watches worked but the third watch did not work at all. When I tried to return it they emailed me to mail it to a location in California. Then they never refunded me my money. Therefore, if you order something from this website you will most likely get ripped off and never get your money back. I have not anymoremthings from this website. I prefer to save my money. I recommend you NOT buy anything from this website. They will steal your money. NOT RECOMMENDED!

This company is a scam. Stay away from this. The price is lucrative but you are not sure if you will get working merchandise. Ordered LED lights which I received defective. After I returned I was told that I will have to bear the shipping cost and on the top of it they will deduct $9. Not trustworthy at all.
Thanks