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Dunkin' Donuts

1.6

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Dunkin' Donuts Reviews Summary

Dunkin' Donuts has a rating of 1.6 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dunkin' Donuts most frequently mention customer service and large coffee. Dunkin' Donuts ranks 150th among Coffee sites.

service
89
value
82
shipping
29
returns
31
quality
79

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North Carolina
2 reviews
0 helpful votes
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Dunkin Donuts is the only donut chain in my state aside from Duck Donuts if that counts and Krispy Kreme. Dunkin being more prominent is handy when wanting to get some variety of coffee flavor choices on the road and on the go. Also cheaper than Starbucks from what I can glean off of Starbucks in comparison. The specialty donuts or LTO items are fun and interesting when I can get my hands on them. The staff in the ones I've been to in NC are always extremely polite and helpful.

Only complaints I have is that you may want to have to walk in if you're after a particular type of donut since they all ship to the store within a certain amount of time so when they're out of a donut it can be a couple of days before they get more in.

Anyone who has worked at Dunkin that I know claims their upper management look out for them so I feel confident in supporting the brand.

Date of experience: August 28, 2021
Nebraska
1 review
2 helpful votes
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I went inside, and the counters were not kept very clean, they did not make us feel very welcome.
They were not very organized at all. When ordering donuts, most of them had no idea what donuts you were talking about. After ordering regular coffee, we noticed lots of coffee grounds in the bottom of our cup. I know the business is new here, we only hope they can figure out how to make a regular cup of coffee without the coffee grounds we wish them good luck and all the best.

Date of experience: June 30, 2021
Virginia
1 review
0 helpful votes
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Grafton Va dunkin
June 24, 2021

I stopped by dunkin on route 17 around 645 this morning. The line was decently long and it was moving a little slow (no slower than being fully staffed) when I ordered the girl was super polite. When I pulled up to the window what sounded like the same girl was the one to take my payment and give me the drink it seems she had made. I was shocked, I am not sure if she is alone in that dunkin running the whole store but she is KILLING IT. Good for her. My iced caramel latte is made perfect also!

Date of experience: June 23, 2021
Massachusetts
1 review
0 helpful votes
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Impeccable service
June 1, 2021

I recently purchased some food using my app. When I arrived no more than 5 minutes later everything was ready and a girl was so nice she offered me to even have a cup with ice so that I could put my soda in. I have never been asked that before Great job Aubrey!

Date of experience: May 30, 2021
Michigan
1 review
0 helpful votes
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Raw snakin bacon
May 25, 2021

Me and my mom go to that one dnd every morning and one morning I got snakin bacon and it was raw so we asked them to remake it and he did not do it so we got are money back and left this was at the dnd on tusk

Date of experience: May 25, 2021
Missouri
1 review
0 helpful votes
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Pizza Pizza
May 11, 2021

Love ur pizza. And i am a dog. Meow. Thank you little ceasers for ur cheesey crust. Love the hotdogs.

Date of experience: May 10, 2021
New York
2 reviews
0 helpful votes
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Disgusted
March 27, 2021

Ordered the grilled cheese sandwich. It was the worst tasting grilled cheese I have ever had.
First, the bread was not toasted or grilled. There were two slices of cheese in between two slices of bread that were microwaved!
The bread was soft and soggy. Two slices of thinly sliced cheese? Really!
I had to throw it away!
Very very disappointing!

Date of experience: March 27, 2021
Texas
1 review
1 helpful vote
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Way too expensive for crappy products.
I have been going to Dunkin' Donuts for years and I have found since going there first of all their products are poorly made. I will clarify the statement I always get a green ice tea and it's very very weak it doesn't make a difference what Dunkin' Donuts to go to is very weak. Also they are way over priced for their products. For an ice tea I pay between 227 to 262 for one large iced tea which is way overpriced for garbage. I can go to a Cumberland Farms anywhere in New England and only pay $. 99 plus tax for ice tea. With the tea is me much better than Dunkin' Donuts is. Also if you get any of their pastries they are also very crappy and very small but the amount of money they're asking for them. They are way overpriced also. Cumberland Farms is much cheaper. Honey dew donuts might be more expensive but they have a pet a coffee and also pedal pastries for the amount of money you're standing and it worth it. Dunkin' Donuts is a rip off as far as I'm concerned all they're interested in doing is stealing money from the public by making crappy products. I remember as a kid you used to see them making donuts at the donut shop. Today everything is so small it's a factory and it's all about money not about the customer. Some franchises I go to don't even let the employees get tips which is ridiculous. As far as I'm concerned Dunkin' Donuts stinks.

Date of experience: January 24, 2021
India
9 reviews
1 helpful vote
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Great way to start a day
December 10, 2020

A great way to start my day with dunkin' donuts coffee and favorite doughnuts. Always fresh and creamy doughnuts.

Date of experience: December 10, 2020
California
4 reviews
5 helpful votes
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Love the Donuts
November 13, 2020

Love the Donuts
But app is a bit glitchy
My kids enjoy the Donut Holes you can get 10 of them for like 2 bucks where I am

Date of experience: November 12, 2020
NL
1 review
0 helpful votes
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Here I buy my favorite donuts. Most of all I like Boston Cream. Thanks a lot for the delicious cakes and coffee.

Date of experience: October 9, 2020
India
6 reviews
0 helpful votes
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Nice staffing
September 30, 2020

My friend had a stroke recently, so we go to the Woburn recovery centre for treatment two or three days a week. Before or after her medication, we normally stop at the Four Corners Dunkin Donuts at 188 Cambridge Street for breakfast. In the morning, the shift leader, Michele, is an extremely compassionate individual. She knows all of her clients, treats them (and the other employees) as family and takes care of everybody there personally. I really can't tell you more about her. She is so loving and sweet and for what she does she deserves special praise. When you leave this shop, you leave with a smile, thanks to her, on your face.

Date of experience: September 29, 2020
Rhode Island
8 reviews
1 helpful vote
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My review is about, of all things, the new hot cups, which are paper, at least here in MA. They become so hot to the touch when filled that you can barely hold them without getting burned. There is no sleeve like at Starbucks. I would recommend saving some of the styrofoam ones before they become obsolete, as you can leave one in your cupholder to insulate the super hot cup and handle it. My friend has used the same one many times and he says the new cup fits inside of it.

Date of experience: September 14, 2020
India
9 reviews
4 helpful votes
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Favourite doughnuts
September 11, 2020

Dunkin have a range of refreshments that I think are good too. Dunkin ' Donuts is my favourite doughnuts brand and now that I have a daughter, I have introduced her to the munchkins, too.

Date of experience: September 10, 2020
New Jersey
2 reviews
2 helpful votes
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Very UNSANITARY
May 26, 2020

This review is for the dunkin donuts on Inman ave Edison n. J ZERO STARSI wrote a few reviews on their page but I wanted to share it with sitejabber. This has happened many times but I did not comment until I could not take it anymore. This is before and after face masks and gloves where mandatory for workers The girl who takes your dirty money with gloves on also makes your coffee with the same dirty gloves on I find this very unsanitary and unhygienic this has happened many times over my visits.the last time I was ever there I did ask the girl to please give me another cup that she did not touch with the same dirty money gloves on. She threw off her gloves and made me a cup with new gloves on. She was very angry and loud with me pointing that out. Needless to say the first cup she touched for me with dirty money gloves on was put back for the next customer. Needless to say I don't go there anymore. Please read my reviews on that dunkin I am under biddogs there is another cleaner dunkin just about a mile away. Thanks

Date of experience: May 26, 2020
North Carolina
3 reviews
2 helpful votes
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Going down hill
December 28, 2019

Tables are rarely clean, doughnut prices keep going up and employees need to quit talking and get the orders done, I was inside and they kept on doing the drive thru, they need to move the drive thru sign so people quit going the wrong way and making it hard for people to get out of their spots. They need to find a better cup for the small coffees instead of doubling them up because I'm sure we are getting charged for that one way or another. We go everyday there in Harrisburg.

Date of experience: December 27, 2019
New Hampshire
2 reviews
0 helpful votes
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I drink ice coffee all 4 seasons, everyday, every morning. Iced Medium, 1 cream with Carmel swirl. Service is quick, price is right, taste can't be beat. And they have Dunkin' Donuts Perks... you get a free coffee after so many. Can't be beat. Starbucks-icky.

Date of experience: October 23, 2019
California
6 reviews
9 helpful votes
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Dunkin Donuts built their empire in New England based on inexpensive but still high quality donuts and coffee, delivered promptly.

They do that well.

However, when they experiment with too many new products, healthful options, etc. it takes away from a proven main attack.

Date of experience: September 8, 2019
Illinois
4 reviews
13 helpful votes
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Stale Donuts
May 31, 2019

Do not buy donuts on Monday at the store in Forest Park... the manager is nasty to customers and looks for the stalest donuts to give to customers.
Don't ever buy them on Monday the dough is so clumpy and sometimes they're so old that the frosting falls off
I will stop purchasing from there.

Date of experience: May 30, 2019
Germany
7 reviews
3 helpful votes
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Best coffee
May 7, 2019

I am in love with their iced coffee! I always get one and it's always just the way I like it! I love having breakfast at Dunkin Donuts. They make sure I have my day starting off great!

Date of experience: May 7, 2019