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Dunkin' Donuts

1.6

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Dunkin' Donuts Reviews Summary

Dunkin' Donuts has a rating of 1.6 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dunkin' Donuts most frequently mention customer service and large coffee. Dunkin' Donuts ranks 150th among Coffee sites.

service
89
value
82
shipping
29
returns
31
quality
79

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New York
19 reviews
29 helpful votes
Follow Phil R.
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I received a $25 egift card for Dunkin Donuts for my entries on my coke rewards. I added the card to my Dunkin account and transferred the money to my existing Dunkin card. It should the updated amount.

When I went to use it, the $25 was not on the card. OKay

I requested Coke Rewards to send me a new card and got basically "NOT OUR ISSUE" as a response. Dunkin gave me the same response. Having been in IT for years reputable vendors log ALL transactions so it should be doable under those circumstances.

I'll make sure I keep egift cards longer from now on.

Date of experience: January 18, 2019
New Jersey
38 reviews
76 helpful votes
Follow J S.
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The chocolate chip muffin is out of this world. I also like the vanilla chai drink. I wish there were vegan options though because I probably shouldn't be eating dairy.

Date of experience: August 7, 2018
Wisconsin
5 reviews
22 helpful votes
Follow Lori K.
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Anyone that is thinking about applying at Dunkin Dounts in FDL think twice before you do. The are not a company you are going to want to work for. They schedule you when you tell them your not available and then fire you and then the manager is so unprofessional she goes and tells everyone she just fired you to people she knows you know bad bad unprofessional place to work they are nice to you and like it when you kiss their $#*! but then turn around and shove it in your $#*!

Date of experience: August 18, 2017
District of Columbia
3 reviews
5 helpful votes
Follow Susan R.
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They are my favorite
April 19, 2016

Nothing is better than a bite of donut and a sip of coffee in the morning. My favorite donut is a Bavarian creme.

Date of experience: April 19, 2016
Connecticut
3 reviews
9 helpful votes
Follow Allie G.
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SO $#*!ING DISGUSTING
November 20, 2015

I just found out that when Dunkin makes your drinks, like iced coffee among other things they WILL STIR YOUR DRINK. They will also stir other people's drink that are coming from home with a mug/thermos WITH THE SAME $#*!ING SPOON. UNSANITARY & DISGUSTING. I will now be spending my money at Starbucks or another coffee shop with cleaner practices.

Date of experience: November 19, 2015
California
6 reviews
8 helpful votes
Follow Alfonso D.
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I really like their new perks program. I don't like not being able to just spend cash like normal, but you get a lot of free stuff from it!

Date of experience: October 30, 2014
New Hampshire
2 reviews
9 helpful votes
Follow James N.
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Dunkin Donuts coffee is so watered down, they made it remind me of a marketing ploy on their customers. Coffee flavored tea. I can see the bottom of the cup. That's not coffee, its boiled coffee flake or something. Watered down coffee for the prices they charge is highway robbery. I see some stores, people have to ask for a napkin. There going down hill fast. Either they wake up, and start serving standard coffee again, or eventually people will go to Starbucks.

Date of experience: July 12, 2014
Georgia
30 reviews
102 helpful votes
Follow Olivia M.
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There is nothing like a doughnut and fresh coffee! If you join their Perks Club you'll get free drink offers in the mail. I favor DD over other coffee places since their prices are more reasonable while the quality is still high. And delicious!

Date of experience: September 23, 2010