DunelmReviews 243

IF I could put 0 stars i would!
I am 37 weeks pregnant. Ordered a mattress as ours has had its day. Had confirmation the delivery was for today *******. Delivery between 7am-8pm driver would contact about an hour before.
This morning - got up at 6.30 stipped the bed and got rid of the mattress.
9.05 van driver called - be with me in 20 mins.
Arrived at 9.30. So far - amazing service -
Van driver came to door - ''sorry mattress isn't on the van, its ticked on the sheet but its not on the van! Customer service will contact you''
Customer service hasn't contact me
I phoned them - to be left on the phone over 40 mins and then cut off.
I emailed them.
They came back with - very sorry will contact the courier. They are in full knowledge I'm 37 weeks pregnant and have had the old mattress removed.
They come back with - it wont be today. They have between 7am and 8pm but they cant do it today.
They then come back with FRIDAY.
They think it is acceptable and reasonable to expect a woman 37 weeks pregnant to sleep on the floor! That is the type of company Worldstores is. That is what you will be dealing with. No attempt to do everything they can to get the mattress here - which is with the courier - they expect a pregnant woman to sleep on the floor for 3 nights without so much as a second thought. Absolutely disgusting company AVOID AVOID AVOID see the reviews on trustpilot aswell. This company is possibly the worst company out there!

Ordered double divan, driver turned up not getting the bed out of the van he said it was damaged he said they would send another. I contacted the company that day to be told someone would contact me in the next 24 hours, 5 days later still no phone call or replacement so I telephoned again and asked for a refund 5 days later still no refund rang them again to be told he would look into it. I have now set a dispute up with PayPal, Comapny wants closing down

I think this must be one of the worst companies I have ever dealt with. I ordered three items, 2 sets of drawers and a bed all in stock. Day of delivery arrived, and I didn't receive the promised call an hour before delivery, the delivery men told me that they had called multiple times but I hadn't answered, I checked my mobile, no calls at all, so clearly the delivery men lie. The delivery man then told me he couldn't put the items in a room of my choice as he had hurt his back, I said no problem, I wasn't expecting him to take them to a room of my choice, but he felt the need to tell me a further two times all about his bad back, He then dropped one of the items, no apology, no offer to check if the item was ok, just wanted me to sign so they could get of. Thankfully the item was fine. He then told me they didn't have the bed, and didn't know when it would be delivered but the company would call me. This was Saturday, we are now on Tuesday and I have heard nothing from them. I have tried to call them multiple times, finally got through and the moment I mentioned a refund was cut off. They also haven't answered my email. I have now started a paypal claim to get my money back. I really would advise that you stay away from this company they are truly awful. If I could have left no stars I would.

Keep well away at all costs! Ordered a bed and paid for next day delivery which was a saturday got a phone call from driver at 5.20pm they only had part of the order I refused to accept, got a phone call Sunday morning at 7am saying they would be here in 20 minutes, they turned up with the bit I had refused the day before! Fully expected the rest to come on Monday, oh no despite two separate drivers knowing the order was incomplete the missing bit not put on van for delivery for Monday, took an age to get through to customer services who were a complete joke the company needs investigating and closed down. I'm still sleeping on floor...

I ordered 2 internal doors on line from doors world whom apparently are world stores, the money was taken and the doors were delivered, There is a large crack to the top of one of the doors making it unusable, I immediately phoned the delivery company who's van was still outside my property they advised to contact the company WORLD STORES, I have tried to contact them several times via the phone, A message states, your call is important to us, keep holding and your call will be answered, I have held for over 30 mins on 5 separate occasions at various times of the day, no one ever answers, I have e mailed them and sent photos electronically of the damage to no avail, I would not recommend anyone to use this company.

Having been promised deliver of a bed and mattress I only received the mattress. This was despite all email communications referring to both items. A call to the firm meant a 1/2hour hold on the phone to be told that I could not speak to anyone to resolve this issue but the call handler would refer it to someone who would call me back. I have received no call call and on phoning them again was put on hold and the call dropped. I have called at all times of day and you always get the same message to hold as they are experiencing high call volumes. This seems to a poor organisation badly resourced and poorly staffed and I certainly would not recommend them to anyone.

Totally useless and pathetic customer service. Delivery never happens. There is just one man working in customer service. I called and spoke to same person. Excuses from them "it is on the van to you" probably was somewhere on the north pole. "Delivery was refused". Rubbish no one turned up on my door steps. "Can i rescheduled it for tomorrow" cant be done as it past the cut off point. AVOID! AVOID! AVOID! IT LIKE THE PLAGUE ORDERING FROM THIS ONLINE STORE. SEE REVIEW https://www.glassdoor.co.uk/Reviews/WorldStores-Reviews-E*******.htm.YOU CAN EMAIL THIS GUY '*******@worldstores.co.uk'. I am sure he will help you.

We ordered a sofa with next day delivery because we needed it for New Years. The website said two were left in stock. The day after ordering we had an email saying they had a problem with their website so our order hadn't gone through. We made another order straight away although we were told the sofa was now out of stock, and because we needed it urgently decided to order a different colour. Two weeks and over 8 hours on the phone to them (expect at least 20 minutes waiting time anytime you call, average is closer to half an hour) later we still haven't had our sofa but we were charged for it twice! They are friendly on the phone but every time they promised to call us back, email us confirmation etc, we had to call them again because it just wouldn't happen, and each person we spoke to would give different excuses contradicting each other (not in stock, system problems, sent to wrong warehouse, was never in stock). Needless to say we won't use any company in this group again (which includes achica.com, worldstores.com, Casafina.com, Kiddicare.com and sofasworld.co.uk)

These people accept an order DEPENDANT on an agreed delivery date, confirm that agreed delivery date in an email, change the delivery date when contacted because of no delivery and then refer to their terms and conditions which say that they do not guarantee delivery! (As if we would place an order with no idea whatsoever of the delivery date?!). They accept payment for the goods but fail to keep their side of the bargain. Further, despite numerous emails requesting information about delivery of the order they fail to respond to them. This is tantamount to fraud. Taking money under false pretences.

Following my initial review of my experience with worldstores I can now say that after asking the delivery men for a contact number I was put in touch with a lady called Fran in Barnsley who was very helpful I am now in receipt of 2 new doors of the correct size. I love the doors they are great quality and look fab (premdor Monaco oak with glazed panel) So don't give up if you have any problems keep ringing keep emailing. Good luck.

Ordered 4 item set for bedroom wardrobe and chest arrived both with missing part, x2 bedside chests never arrived after numerous e. Mails to customer service all i got was we will sort it out and get back to you, never did so asked for a partial refund, twice was told this had been arranged, never done. As i paid through Paypal ask them to help and within a week had my refund. By the way items were ordered on 1st October 2015. And has taken until Dec. 5th to get this sorted. Will never order from World store again, worst customer experience i have ever had.

I ordered a door from Worldstores which they claimed to have in stock. The chosen delivery date arrived but all I received was an anonymous text message from the courier stating that there was 'a problem with our carrier network. Your local delivery depot will be in touch to book a new delivery date with you'. The carrier never got in touch and I have subsequently learned that Worldstores use their own delivery company. After many hours wasted on the phone to endless hapless customer service representatives, all claiming that the 'delivery team' would be in touch, I never heard from them. After a week of this, I requested a full refund, which they said they would grant. Three weeks later, I am yet to receive this and going through a paypal claim. This appears to be the way in which Worldstores operate. They are a useless, incompetent company with absolutely no respect for their customers. I urge anyone thinking of buying from them to explore any other option.