DSWReviews 439

I placed an online order, for a pair of shoes I needed for a visit and I was willing to wait the seven business day it took to be shipped to me. When I filled the order I noticed the format had a default store address on the other coast of Florida (Miami). I proceed to save the store address near me (in Naples), and placed my order. When I got a confirmation everything looks good. 8 days later, i received an email saying my order was delivered to (Miracle center store in Miami) instead of Naples! I called customer service which is apparently in India, they said will resolved the problem and called me back, -they never called me back, I called the store in Miami were the shoes were delivered, and a male supervisor called Jamie, said the only solution was canceled my order and place it again. He didn't apologize for the customer service that promise to get back to me, but never did, he didn't attempt to resolve my problem at all. I asked for the store manager, but he said he was there to help me, and kept saying all he could do was canceled my order, end of story. Never tried to find a way to deliver those shoes to me. All he did was canceled my order and asked me, to place it AGAIN and wait another 8 days for it. Which of course I didn't. I rather place it on AMAZON even if is a higher price. At least they don't leave me hanging with no shoes that I needed to wear the next day. First and last time I order from DSW. I don't think they will be in business much longer with this kind of service. Horrible experience. Not recommended to anyone.

Ordered off their website for the first time since I couldn't find what I wanted anywhere else. Shoes received promptly & in fine condition. That being said, since giving my cell # for the order, my phone has received scam/spam calls & texts almost non-stop. One even while I was asleep in the middle of the night. Will absolutely never give this company another penny.

I made a purchase partially online and in store because I saw that it came with a free weekender bag with a purchase of $49.99. The day after I placed this order I received an email that my order had shipped, this being the 14th of March. I then informed two other people to place orders to receive this bag and they did. One in NY, and the other in Georgia and I'm here in Texas and haven't received mine and it's the 19th of March. I called DSW on the 17th of March when I saw that there was no progress of the shipment and the chat representative basically blew me off but stated that they'd give me a 100 points and no this didn't happen. I didn't make a big deal about it because I didn't really care but the conversation that I had today with a supervisor really upset me! FedEx stayed that they never received an item just a notification for a shipping label and advised me to call DSW and let them know. Long story short she/supervisor offered me a $25 credit that's BS considering the amount of money that I spend here! Placed me on a long hold to come back and offer this to a so called Elite VIP customer who by the way NEVER get my packages 2- day shipping! Canceling this account and will get shoes from the actual stores or shoe manufacturer website. I cannot deal with this sub-prime customer service.

I bought a pair of boots awhile back from DSW and when I received them I got 2 left boots that were totally different brands. They made it right and shipped me a new pair. Then I bought a pair of sneakers…… I knew something was wrong when o opened the package and there was no top to the box! I looked at the sneakers and they were literally just thrown in and had appeared to be worn. So I called and they said to ship them back and they'll send me a new pair. So now this required me to find a box because the pair they sent didn't come w a proper box. So later I finally received my new pair except they literally came the same way the last pair did…. No proper box, just tossed in and appeared to have been sitting around for a year. This time I took them back to the store where the manager was nothing but condescending! Refused to give me a refund only store credit because when I purchased the original pair it was over 60 days. So here I am I purchased another pair because I had a credit. So I purchased a pair of slip on shoes I just received them today and as expected they were thrown in a box and the bottoms look like they have been worn. I am exchanging them and fingers crossed they can send me a brand new pair that is packaged like they are new. Honestly how can they screw up this many times in a row with 3 completely different pairs of shoes is beyond me.

I bought a pair of sneakers at DSW in Warwick RI, I loved how they looked so I wore them out of the store and walked into another store one shoe began to hurt my foot, so I brought them back to the store for a return within 1 hour and the store said I could not return the shoes due to me wearing them.

I bought two gift card as a Christmas gift for my mom and sister. Somehow my sisters' doesn't work. So I have her bring to me and I went to the store and try and they say also don't work so I call customer service. The person I talk to was patient and a little helpful. However, the person tried everything to help me but it doesn't work out so he have me email *******@dsw.com and show them all the things I have such as receipt, the card # and etc. The gift card that I have was not the same number on my receipt which i just notice and I don't know how it happened because it was wrap as a Christmas gift and have not use yet until a couples day ago that my sister tried to use but couldn't. I wasted $120 which is not a little. I worked hard for that kind of money. Either the cashier that was helping me tried to scam me or handed me the wrong card but I was not happy at all. When I emailed DSW customer service they didn't take their time to read my email which I explained everything that happened. All they do is told me to call customer service again and again. So their only process was just making me do the same thing over and over again. I was frustrated and was not happy at all. I will no longer shop at their stores no more. It is sad that DSW was a good shoes store that I have shop my whole life and never encounter these kind of problem before and when I did, they did not help me at all. I am no longer your customer anymore DSW.

I ordered in stock shoes 3 weeks ago and still no shoes.
Yes the took my money from bank account and created a shipping label FedEx but still have not shipped anything. I would not recommend them to anyone. I will call my bank and dispute charges.

Please this store has put without prior notice that you have a limit of times to exchange or return an item I spent $ 102.00 for a gift to my husband, it did not fit him well, I went to the store with the receipt and they denied me the exchange. I have seen a store that gives you a receipt and 3 days later they deny you the change, and I have been a customer with reward for many years... I think this is not fair and no one is responsible for that...

Placed an order for 3 pairs of shoes, they cancelled 1 of them (why are items listed on your website if you don't have them in stock?), so I turned around and cancelled the entire order. 10 days and 4 calls, 2 emails later (neither responded to), they are still trying to charge my CC. I've now disputed it with the CC company, as DSW cannot get their s*&t together. This experience has made it so I will never shop at their stores or online with them again.

I was concerned about getting an issue resolved regarding a shipping to an incorrect address due to reviews I have ready, but it was so easy to get my issue resolved today when speaking to James. Can recommend!

Very nice store with very nice service, always receive an invitation when a new collection is available.

I can safely say that I can recommend this online store. I liked the quality, service, speed of delivery. I'm glad I bought from you!

Order shoes from DSW.com at the end of November 2021 for pick up at store -paid with credit card.
The first week of December 2021 received text shoes were ready for pick up in store.
Went to store to pick up shoes -store could not locate the shoes. Issued a refund. Customer Service contacted me that refund would be credited to card within 3-5 days.
In mid-December no credit had been issued to my credit card. Customer Service was contacted and apologized and issued another refund to my credit card.
Beginning of January 2022 no credit issued to credit card. Once again Customer Service was contacted and once again apologized and issued the refund credit -this would be the second time Customer Service was contacted regarding this refund.
Mid January 2022 as of this date NO CREDIT has been received. Writing this review to let other DSW customers know there is definitely a problem within this Company's refund (with receipt) policy of return within 3-5 days.

It is now a month and a half and counting no refund to my credit card.

Very good quality of cut and tailoring! The fabric is natural. Size to size. However, the color is darker and not as bright as in the photo. Completely satisfied! Looks really beautiful and noble!

Ürünüm belirtilen süre içerisinde çok gerekli olduğu için mağazanızdan alışveriş yapmaktan çok mutluyum. Bana verdiğin.

Terrible experience! I placed this order well before christmas, paid for 2 day shipping to get it here on time. No updates. Called to check status on 12/22 and was told Fedex was picking up the order that day an it would arrive on 12/24. It didn't. No communications from your company whatsoever! Now I just check status again, and I see it's cancelled. AGAIN, NO COMMUNICATION from your company! Terrible customer service. I will never order again from your website.

Beware! The shoes I ordered on online arrived scuffed up, and the bottoms had a lot of dirt, and signs of usage! This is my second bad experience with them.

On December 18th we placed and order that showed the item was in-stock. Then the next day we received an email saying that the item was not available and they were sorry blah blah blah, and said we had a $10 credit off our next order. Then two days later we received a message from FedEx saying our order from DSW was shipped. The DSW said the order was on the way! Please be advised are getting the message that it was available we order them from another company. We contacted DSW and they said to refuse the item and they would give us a refund! I asked them to contact FedEx because as of this review the items still isn't here, and asked them to have the items returned to them, they said they couldn't YET FEDEX said the sender was the only one that could request that. I called FedEx and advised them I was refusing the order. It has been a CLUSTER CAUSED BY DSW! Apology after Apology. The today we got a message FROM DSW SORRY WE MISSED YOU. THEY HAVE NO CLUE WHAT IS GOING ON, I TRULEY BELIEVE THAT THEY DO NOT EVEN READ WHAT YOU SEND IN AN EMAIL. This was NOT the first time we have had problems with DSW but this will definitely be the last. One person said they were issuing a refund with in 3-5 days, that hasn't happened yet, so let's see how long it takes. I would go barefoot before ever buying anything from DSW!