DSWReviews 439

DSW very often sells goods that DSW doesn't have - Irritating Experiences. They lure you by offering a free bag with a $50 shoe purchase. They ship shoes and "sorry, we have no bag". Now that they offered me to buy a blue-white Nike bag, they did not have what they themselves offered! A totally screwed up inventory maintenance. Most irritating, I would even say dishonest. Hence ZERO STARS!

I have never been more disappointed in customer service as I was with DSW. My order was never delivered. After going back and forth they agreed to send me a replacement. Aftermore then adequate time I began to question the status of my replacement item. I was given vague answers for over a week. Eventually they just canceled my order and offered me a discount on another order. I told them I didn't want a discount, just my originally ordered product. All of my emails fell on deaf ears and I only received responses in broken English. I will never be doing business with them again and I hope this review helps others from being disappointed.

I want to say a huge thank you to everyone for their work, for their conscientious attitude to the order and the customer, everything is at the highest level! Great quality stuff and fast delivery! Recomend for everybody!

DSW once again sent me dirty disgusting used shoes that I paid full price for. This time they came with a jelly like substance on the inside, dirt all over the treads, and they reeked of feet. This is so over the line, their customer service is unapologetic and has no other solution than to make me return their shoes for a refund with no apology. Its ridiculous, there's so many bargain shoe brands out there its impossible to justify supporting them further.

Many thanks to the store staff and the store as a whole! I am satisfied with the quality of the products received and the efficiency and service. Thanks again. I will definitely order more and more)))))))

I ordered two pair of shoes. A pair of new balance running shoes and a pair of pink Nike women's running shoes. The New Balance arrived in a battered box with no lid and they've clearly been worn. Then the Nike running shoes showed up but they were a pair of MEN's hiking boots. There only answer was to return the items. Nice inconvenience for two separate shipments. They are the WORST. Shop elsewhere.

Extremely disappointed and how the customer service is handle. After reaching out about a inferior product customer service told me I was a few days out of warranty and would not honor anything. They referred me to the manufacturer then went to deferred me back to DSW who still said they would not do anything for me. Once again this was four days after the 90 day warranty that these boots completely fell apart after normal wear. Go anywhere else.

Ordered a single gift card on 11/30. Tried to track it a week later. No tracking available is what showed when I got into my order. Emailed DSW regarding this problem. Not satisfied with response. On 12/08, received an email that my gift card had been shipped. Tried tracking a few days after and still said no tracking a available. Contacted DSW. Told I would have to wait 5-7 business days after shipping, to receive. After that time, still no card. Contacted again saying that I wanted the charge removed from my credit card bc the day I needed it for has gone by. Today, 11/17, received an email from DSW that I SHOULD get it by 11/22! What happened to the 5-7 days after shipping? Just a big time run around. No card after almost a month after ordering. Ridiculous, frustrating and no gift card. Will never order anything from DSW again. I mean come on... a single gift card!

They sent me the boots in the wrong size... 2 sizes too small. What was really annoying was when I went to the website to see how to return them, it says to fill out the enclosed return/exchange form that came in the box (there wasn't one) and use the return label provided (there wasn't one) to send them back. So I tried to call and was on hold for 20 minutes before hanging up cause I had to go. Very disappointed, there is no DSW anywhere near me.

I ordered Timberland boots in black, and DSW shipped wheat. I guess they thought I'd just take whatever they sent. When I called and complained, they promised they were shipping out the correct color. 5 days later, I got an email that the order had been canceled because they were out of stock. Lies, just lies. Customer service told me what I wanted to hear to get me off the phone. And now I have to fight to get the refund for the original wrong pair that I've already returned. Find another seller. DSW is the worst!

I placed an online order a few weeks ago with EXPRESS shipping. No product, and there's a second hold on my credit card. You can't reach ANYONE by phone, or live chat with a 60 minute plus wait time... and canceling your order by email is just as ridiculous!

I ordered a pair of boots for my sister on 12/1. On 12/3 the order was still pending. On 12/4 I received the shipping confirmation that the item will be delivered on 12/8. On 12/8 I checked the tracking, only to find out that FedEx never received the package. Called customer service and I was told a replacement order will be sent and that I will receive a confirmation email with the new tracking number. On 12/9 contacted customer service after not receiving the email confirmation of the replacement order. I was again told that a replacement order will be shipped and that I will receive a confirmation when the package is shipped. As of 12/10 no confirmation that a replacement order was even processed. I already had one of the reps put me on hold for 45min on 12/3 when there was an issue with another order. The rep decided to put me hold for a long time, expecting me to hang up. I decided to tie up her phone line by putting my phone on speaker, popped some popcorn and watched TV while I was on hold. After 45 min, she Transferred the call to another representative who tried to assist but I requested to speak to a supervisor. The supervisor was helpful and refunded a good portion of my money. With that being said, DSW customer service sucks. Too bad they're paying to outsource the work. As a VIP member for many years, I plan to take my business elsewhere.

Excellent quality for an affordable price! I am very happy, thank you! Special thanks to the consultant for help in choosing

I used the services of the store for the first time. I was very pleased with the purchases. An excellent store with an extensive and high-quality assortment and reasonable prices, efficiency in order fulfillment.

Very professional and fast, helped to choose the right size. Speed of service, product quality, and most importantly - customer focus - 5 points! Thank you very much.

Spend $140 on these beautiful Betsey Johnson boots for a gift & the person that packaged them for shipping could have cared less. They put the boots & another pair of shoes in a bag. The box was complete beat to hell & several crystals came off. I called & spoke with someone that almost spoke no English & she couldn't understand what I was telling her. She then put me on hold & then came back and said, "hello, hello, hello" several times super fast clear as day and then hung up. I'm almost certain she could her me her "hellos" left no response time so to me totally fake. I'm now holding again for going on an hour! I'm so disappointed because this was a huge splurge gift for me & I wanted to be proud of it. That joy was taken from me & this company doesn't care.

I made my first purchase from DSW of some UGGS Slippers. I specifically asked the store employee if these shoes were seconds or were made specifically for discount stores, and was told "no, we take a loss on the sale of UGGS, as this is one of our loss leaders to get people into the store." Within 3 weeks these new slippers (worn only in the house) were failing — the fur lining in the insole was bunching up and pulling away from the edges of the insole — it appeared to have never been bonded to the midsole except around the edges. I returned them to DSW for a refund, showing them the manufacturer's defect in the shoe. This sales person said that these were indeed a cheaper discount line of the UGGS products (so the previous DSW employee had lied to me). She said that DSW is not the shoe's manufacturer and therefore is not responsible for any defects. She very reluctantly agreed to give me STORE CREDIT for the purchase. I told them that I wanted my cash back for a defective shoe, but she flatly refused. Since DSW DOES NOT STAND BEHIND THEIR PRODUCTS, I would NEVER again deal with DSW, as they don't sell quality products and as a result, they refuse to support their customers with the products they sell. Beware!

Dont buy from DSW! Worst online shopping experience ever. I ordered gifts for Christmas and they sent them to the wrong address and wrong state! They couldnt even explain how that happened seeing that they had my correct address. Then of course I couldnt reorder because they no longer had the sizes I needed. Oh yeah…and I wont have the $ back for 3-5 days. I will never buy from DSW again. There are plenty of other shoe stores out there.

I ordered a pair of boots, they sent the wrong item and size (heels, two sizes too big). I sent back the return, was charged for shipping (had to work that out in a separate email), got a new item on order, which they said would deliver in two days. It's been a week and I have not seen the item. When I reached out to customer service, they said it had been delivered. The boots have not been delivered to my house and tracking information has not been updated. On DSW's site, I see "Shipped". On FedEx, I see "Label Made". I have been trying to work out a return but customer service has been super challenging to work with.

Your rate is average but I'll put you five stars because my wife liked your shoes, she wears them almost daily and she is satisfied