DSWReviews 439

Shoe quality is pretty good, but I have purchased a few duds every now and then.

Mostly the issues I have with this store involve the app.
It's very laggy, it doesn't search things correctly, sorting and filtering does not work properly, and more than half the time I have to checkout on the website simply because checkout refuses to work on the app. It reminds me of Gamestop in a sense.

One annoyance is the bonuses or free gifts. They're practically impossible to obtain. And DSW doesn't like to notify you if your order actaully has the free item you potentially ordered boots for until a few days after it shipped.
Was supposed to get the free Weekender for Black Friday. In fact, I ordered very early on Thursday to get it, since I missed out on my annual perk, and DSW shipped "both items."
I wasn't notified that half my order would be missing until today. Reather agitating, since I overreached a bit on these boots to use the coupon and bonuses.

DSW is such a good store for when you want customer service at its finest, I purchased a pair of shoes then asked for some
Extra shoe boxes and they went out of their way to make me some, I really
Appreciate them!

Shopping at DSW online has been nothing but a disaster. I recently tried to order a pair of shoes, and I tried ordering the same thing TEN different times and all of my orders were cancelled despite the item showing in stock. Customer service was nice, but not at all helpful and gave me empty promises about my item shipping. I finally gave up, and ordered a different pair, and tracking was inaccurate and showed different delivery dates every place I checked. Shop in store locations if at all.

I ordered 5 pair of shoes. Not only are they still pending, but the online help center disconnected me twice. The phone rep in India tried to blame FedEx, however. I have an account with FedEx and can see that the shoes have not been provided to them. This is the 2nd time in 6 weeks that the deliveries have been delayed and I am a VIP with them for 40 yrs. They have really gone downhill in their customer service and shipping.

I ordered boots weeks ago, never received them. I called Customer Service several times and was told a different deliver date. The customer service rep hung up on me, another one gave me misinformation about a delivery date and a supervisor Patrick gave me another delivery date. This company steals your money and your merchandise is held up

Don't even bother ordering shoes from their website, especially if you need them by a certain date. My daughter and I were shopping in their store and she needed a pair of shoes for her homecoming dance. We didn't find any in store, but we did find some on the website. As soon as I got home I called customer service to make sure that the shoes would arrive on time if I paid for expedited shipping. I was assured they would since I was ordering them four days in advance. The customer service rep even said "I promise they will arrive by Friday". Well guess what? They didn't arrive on Friday and they haven't even arrived on Saturday. Shipping status now just says pending instead of a date. You have no idea how furious I am having had to run around town all day to find some shoes when I was promised the ones I paid for would be here on time.

UPDATE
While I am not happy about the quality of the shoes, DSW refunded the cost. Having said that, the preferred outcome was to replace them, yet of course they are no longer carrying this item. I suppose this will have to do.

ORIGINAL REVIEW
I bought these Anne Klein shoes 8 mos ago from DSW and was horrified tonight to see the heel is cracked and broken, I luv these shoes, wore about 5 times. THIS IS UNACCEPTABLE! I'm an avid shopper of DSW and would like to believe this is a one off. The resolution I want is a NEW pair shipped to me at no cost. I'll gladly return the pair I have in exchange. I'm waiting for corporate to respond or reply to my request to abuse of next steps

I've been shopping at DSW for years and have had nothing but great experiences. I buy online and at the stores. Customer service is wonderful and the staff has always been great. I really can't understand why this store has had any bad reviews. I actually just ordered three pairs of shoes online and I'm waiting for them to be delivered at the store. The stores are always clean and organized and a pleasure to pursue. Love you DSW!

I RECEIVED A COUPON FROM DSW FOR $20 OFF A PURCHASE OF ANY PAIR OF SHOES OVER $49 BUT IN THE FINE PRINT ON THE BACK IT STATES TAHT IT EXCLUDES NIKE AND OTHER BRANDED EXCLUSIONS. WHT DOESN'T DSW LIST ALL THE EXCLUSIONS. I WENT TO BUY A PAIR OF SENAKERS AND SHOES AND NEITRHER ONE WAS ELIGIBLE FOR THE $20 OFF.
**** HEY DSW LETS BE HONEST AND FAIR WITH THESE COUPONS**********

I ordered a pair of sneakers from dsw. I received an initial email saying that when item was ready for shipping I would be contacted. Two weeks plus later I contacted customer service and was told that item was delayed because of inventory. Last night I finally get an email that my order was cancelled because item is no longer available. Why didn't dsw inform me weeks before that item was not available or they were having issues fulfilling my order? Why did I have to call customer service? Such poor service…. And in the meanwhile since I placed the order, my inbox is inundated with emails from dsw everyday trying to get me to order stuff.

I herd of DSW from a Gucci group I'm in, people were finding great deals but I also saw others post about having a bad experience with them, quite a few people complained about being sent the wrong shoes which I didn't think anything of it since I had never ordered from them, I still decided to give them a chance since they had some Gucci shoes I've been wanting, when I received the shoes I received the wrong size but also the men's shoes, I was a little upset so I decided to return them, a week goes by and saw that they had a sale on those shoes, I bought them again, received them and once again they sent me the men's shoes! At this point I was so frustrated and angry, I contacted costumer service via chat and the girl was no help either, she was pretty rude even though I wasn't been rude since it's not her fault! With this I got that most of dsw employees are not well trained, the people working at the warehouse from where they send the shoes are always sending the wrong stuff (because I know this happens often, wayyy too often) I literally had to print out pages of the difference of the women's Gucci shoes and the men's! I shouldn't have to be doing their job for them! This shoes I got sent are supposed to be a women's size 35, the Gucci men's shoes are exactly the same but have "Gucci" written on the back while the women's don't have it.

DSW has the widest variety of brands of shoes I've ever seen. I have feet problems and I know I can find the best podiatrist recommended shoes that are stylish I can wear all day in comfort. The prices are amazing! Staff is there to help yet give you your privacy if you wish. Highly recommend DSW!

DSW has great and huge collection of shoes. They have almost all brands and are at reasonable price. Quality and service is good.

I was receiving with a very nasty attitude from this employee name Mckenzie who works qt DSW in ST Cloud, MN. It was my first time going to the store but I will never go back again to the store if this employee treat black customer with a negative attitude. I will not tolerate that. When someone buy an item there it was supposed to be put in the plastic bag and not carry the shoe bag and I have to ask her if they don't put the shoe the bag and she responded to me with a nasty answer if I wanted a plastic bag. Who has this kind of education on this earth allowing this negative and nasty people to work in this kind of environment. I will never there there again... you guys really need to check your employees seriously.

I am very y upset with dsw. I ordered a pair of shoes they came in a generic box with no cover. I looked at the shoes the soles were dirty, they were stretched out and on top of that is hey were the wrong size. Still waiting for new ones to be sent.

This was my 2nd time shopping at DSW in six years, the first time was an extremely fun experience. The second time on 2/13/2021 was even a more kind courteous service. I was in that mall for over 5 hours and DSW was by far the best shopping experience during my entire shopping spree. While at DSW Miss Jillian catered to me like a Queen she is Kind, Courteous, Funny, full of laughs she smiled kept it and pure 100% Professional. Thank you...

I purchase items online and pay through PayPal. On 12/30/20 I purchased 2 pair of boots and my account was charged twice. My dispute was denied by DSW and PayPal. My bank is filing a dispute for 2 ACH charges. Disappointed in the response and denial by both entities.