DSWReviews 439

I bought a pair of boots for my partner as an anniversary gift in May 2022. They took a while to get to me, but I live in Alaska so that's not unusual. After gifting them we realized that he needed a bigger size, so I contacted DSW for a return shipping label. I took my package to FedEx only to be turned away because the label DSW had sent me was incorrect. I contacted customer service and was assured by the live chat agent that they would amend the error and send a new one right away. An hour later I received an email saying that they cannot process my return because of where I live. Even though they made it here just fine. After getting passed around to a few departments I finally got in touch with a supervisor who told me to use a courier service of my choosing and save the receipt. He told me to email a picture of the receipt with my order number and they would refund 100% of the cost of shipping to my original payment method. I sent that email in June and never heard anything until July when I sent another email and got an automated email response which honestly was better than nothing. But again, more radio silence followed that automated response, so I went back to the live chats got in touch with a supervisor and started another inquiry. She then proceeded to tell me that they would not be able to reimburse the shipping I had paid out of pocket in any other form than a DSW gift card. At this point, as you can imagine, I did not want to give DSW another cent let alone give them another opportunity to waste more of my time. I told her that I didn't want a gift card, I wanted my money back on my card. She said she can't process it that way and it's not until I bring up my prior conversation with the other supervisor that she says that she'll do it. But of course, it's not that simple. After all this time, I still have to call the customer service line to be transferred to the payment department to process my refund. So now that were all caught up, today its August, I have called to get in touch with the payment department twice and still have not been able to connect with anyone who can process my request.

In short, go with any other shoe company go with freaking eBay. Do not spend your money here because even if they do reimburse you, you will never get back the time wasted and the stress caused.

Order shoes online and received worn and dirty shoes called customer service a new shipment was issued size on box said 5 but shoes in box were size 6 called customer service again 3rd shipment sent was suppose to receive on 7/27 but did not receive until 7/30 shoes were in torn half
Of box. Shoes look gently used. If I wanted used shoes I would of gone to goodwill. DSW should be ashamed. Very dissatisfied and I ordered shoes in time for vacation. Shoes was not expedited after explaining their errors. Left on vacation without shoes

I bought a pair of shoes and they were going to send them for me and they haven't. They emailed me they received the order and that was it. They took the money out of my account. Now they say they have no such order happening yet I have the email from them and transaction of money.

Their customer service is either all automated or computers trying to talk to you via email or the staff has not the ability nor skill to answer my questions or be specific. This will be put on tik-tok, Instagram, Facebook and Twitter.

I'm deeply disappointed in how I've been treated from a multimillion dollar company over $64.49 they stolen from my account

I bought a pair of Adidas shoes and they started to fall apart. I had them for 35 days and they would not return even their website says you can return shoes within 60 days

Ordered in store on line because they didn't have the size I wanted. It arrived fast but it is used. Very disappointing. Also a piece of it is broken. I'm returning this for sure. Hope the return goes well otherwise I will be editing this review.

I am very disappointed with DSW. On 06/26 I had a pair of shoes delivered, however I did not receive them. So I went through all the steps with FedEx. They didn't help me, so I contacted DSW and they said they would either get me another pair of shoes or a refund. I opted for the refund. Well it has been twice now they said they processed the refund. I never received it, so I contacted them and they tell me there was a system issue so the refund didn't go through. I just want my refund.

The ladies at front to pay look pretty happy chatting among them laughing at pretty fun. For the customers not funny, waiting long time and plenty of registers closed, they take their time no rush whatsoever
The new layout for mens area is awful, you discriminated against us big time, I tried to get socks but only displayed for women. I was checking the sun glasses just for women
Won't be back.
Thank you

Some of these reviews are pretty silly! Like, no you can't return items after the return window expires, and don't expect a refund for worn shoes! Wow, really? I order from DSW all the time, but I do like to wait until they have promotions for a certain percentage off (which is often). I also love that you can earn rewards to put towards future purchases. I've never had any issues with shipping or returns. But I always do my returns in store, so I can get my refund ASAP, plus I want to make sure I do it within the return window.
As far as the quality goes, it really depends on the brand. They offer brands that I don't love in terms of style and quality, but I just stay away from those. I have my "go-to" brands that tend to always deliver quality and my usual size always fits. So far, I've never had a bad experience! And I do not work there, nor am I affiliated with them. I just shop there often.

I bought myself some sandals that wrap around the heel. Been wearing them for a week now and they are super comfy. I just wish there was an arc though, as i have a flat foot. However, still pretty good.

I just received a pair of sandals today from DSW this is now they arrived and were left on my porch. I take great care of my shoes and do not appreciate getting my items in a broken box with no lid either. I am a very good customer and expect better service. Hopefully the shoes are a good quality.

I live in Arizona and frequent the store at Desert Ridge in Phoenix. The customer service at this store is always impeccable. They great you when you walk in the door, ask if you need assistance and they are extremely efficient at checkout. It's not easy to have this experience consistently, however whatever they do at this location in training is wonderful! It makes my shopping experience so pleasant! Thank you!

Very good prices, delivered the next day. We order very often. No complaints as always. I recommend!

Until DSW starts using another carrier than FedEx, I will not place another order. My latest order shipped on May 22 -it's gone from miami to pompeno FL, to Georgia, and is now "in route" to North Carolina, and I live in Alabama! Today is May 30 - who knows when or if i will get my order. I am done with DSW…. Because of FedEx!

Wonderful store! Quality at affordable and very attractive prices. You can always find something interesting and original!

I have shopped at DSW for years! I have bad feet & ALWAYS purchase shoes & wear them at home to see if they hurt my feet. If they hurt, I return them! This time I bought 3 pair of the plastic Birkenstocks, wore 1 pair & they do not work for me. Tried to return 2 pair and the return was declined per the RAR, The Retail Equation Act! I called DSW customer service, which is Shoephoria, they couldn't help me because the shoes were bought in a store & not online! Called Retail Equation, which is all over the ocean somewhere & can't speak good English. They basically said they couldn't help me & to go to store manager where they said they couldn't override it because they would be fired! So, if shoes are questionable, buy them online so you can return them! Otherwise you may get stuck with shoes you can't wear!

The pair of the sandals are defective there is a black thread sticking out on the sequined band and the band on both shoes has opaque spots on them in more than 5 places The customer service rep just wasted my time for 40 minutes instead of ordering a replacement pair Also orders do not have the option to include shipping intructions my 1st order was stolen

Bought a pair of shoes for my daughter that were too small. She needed them quickly so I didn't have time to do an exchange. For some reason I lost $20 when I sent the first pair back. Purchased another pair for $70+. Great shoes but I will NEVER buy from this company again. EVER. Live and learn. Also I have proof of purchase but have NO idea how to "upload" an image.

This exact same thing has happened two orders in a row now. I order shoes online to pick up in the store. I use an available coupon. DSW charges my card. I wait. I hear nothing from DSW within the two hour pickup timeframe. I call the store. The store tells me they do not have those particular shoes in stock and will be canceling my order and refunding my money in 3 to 5 business days. This has happened twice in a row now. So then I have to reorder and have shipped to my house, but of course I cannot use my coupon again. Stay far away from this company that sells you items they don't even have. They bait you with coupons then cancel your order so you have to reorder without the coupon.

This was my first order with DSW. With all the introductory promotions, I got a pair of Bare Traps sandals for a great price. They were too big which didn't seem consistent to other brands I've worn. I quickly set up an exchange on there website and quickly had my smaller pair. I did not have any interaction with customer service, because the exchange was automatic, so I can't vouch for that area of company. That and the size problem are the only reasons for 4 star. Will recommend to others.