DSWReviews 439

First of all, I have no complaint about the shoes themselves. My complaint is about the return policy. Return in 90 days with a receipt UNWORN! I bought a pair of boots at the Glade Parks store in Euless, TX. I wore them once because they hurt my feet. I returned them in less than 30 days. I did receive my refund but the store manager wiped the bottoms (which I already did out of courtesy) and insisted they had to be salvaged out. Ridiculous! She gave me the refund but explained that she would give me a refund (this time) but going forward they couldn't have the slightest wear on the shoe or no refund. I work in retail and this is bad business. I'm not blaming the manager, I blame DSW. This is the risk you take when opening a business...especially with shoes. There's no way to tell if a shoe is going to be a comfortable fit long-term in the store. A large percentage of people need to walk around in them in the real world (not just indoors) to get a feel on the foot. DSW needs to come up off the strict return policy and get with the times. Honestly, I won't go there again because I need the freedom to purchase shoes and return without strict stipulations. I wore them once and they hurt after an hour of walking around in them. I cannot recommend DSW simply because of their return policy. What are they trying to accomplish with their managers and employees? Are they training them to be the return shoe police? Never again. Lost my business.

I've been ordering from DSW for years now. My preference is Under Armour and summer flops. I go through a couple pairs a year, if not more. They've always been great, I ordered the wrong size few years back, simple return. I just tried on some winter boots that didn't fit I got back in Nov... finally tried to start a return online and the system didn't recognize it... so I emailed customer service at 2am... within 6 MINUTES, I had a return label emailed to me!

I went online to buy a pair of shoes for my vow renewal ceremony on NYE. I found what I thought were the perfect pair of shoes. It was 12/27 so I figured I'd pay extra for next day delivery. No delivery until 1/3 and when I finally got them, the shoes showed clearly that they had been worn. Never, ever purchase shoes online from DSW. I will be taking them back for a refund.

They had me fooled with their speedy replies but the customer service is a bit stupid. I was told they would replace the items at no cost to me. I said of course, they were a present. I also asked for a return label to send back the mismatched slippers they sent me. They lied and didn't send the replacement slippers. When I called to check on where they were they said oh we ran out of that size,sorry. Please send the other ones back tho...? Wtf never shopping there again.

They sent an eGift card to an incorrect number and their customer service was not helpful and just wasted my time and money. Never buy eGift card via SMS.

They was super fast with shipping and packed very nicely and it feels and looks good 5 star I will shop again

I ordered 3 pairs of shoes from DSW totaling $380. I never received them, they send me a different pair all together ($60 boots) when I called DSW told me there is nothing they can do because my order was too big. To call my credit card company. It seems like a scam.

I placed an order on November 28,2022 I had ordered a pair of shoes that I had needed for a banquet that I will be going to on December 10. I received my shoes on December 7 when I receive my shoes my shoes have been worn, they were all scuffle stretched up and on the bottom you could tell they have been worn and they had a hole in them contact DSW. They said that I could not get my shoes overnight to me so I told him I wanted to speak with a supervisor. Supervisor said that they will ship the shoes and I will receive them in two days here it is December 9 I still have not received my shoes. I will not be ordering from them again.

They never have my size available in anything styles I like which is 9.5 wide, and rare to find something I really like. It's very frustrating. Even their online website is horrible, everything is always out of stock. When I go into their local store, most of the shoes look like something my grandmother or someone in a nursing home would wear. They also don't carry a wide range of shoes with good quality and with arch support.
I'm done shopping at DSW
The last pair of shoes I ordered I had to return because they were extremely uncomfortable and they did not carry the next size up.

I ordered socks and sneakers and paid for two day shipping, only the socks came in. I called customer service and she said they hadn't been shipped. I asked for a refund and to cancel the order, she agreed. She called me again and told me it would come in the next day (Tuesday) so I waited and it did not come in. I called twice more… one person told me it would come in Friday, another said Monday. A supervisor told me the two previous agents put in an order replacement. They did not ask me if I wanted this, they just lied to me and said it had shipped. I never got any email with the shipping information, which the "in process" email I had prior said I would receive once it shipped. I am extremely dissatisfied with this customer service. I was lied to twice and no one gave me any concrete information on when the shoes will arrive. I STILL do not have an email with shipping information! If it was sent like they said why don't I have this information? I don't appreciate the run-around I've been getting. If it wasn't shipped just tell me and let me cancel it. If you're going to ship it then give me tracking information.

Never again! I have given DSW (local & online) chance after chance and I am officially over it.

The local store (Farragut, TN - Turkey Creek) is filthy and disorganized - funky carpet, dusty shelves, shipping pallets & boxes everywhere. Yet for all that, good luck finding anything in your size - or that you would want to wear. Of DSW's substantial product line this branch has chosen to carry only shoes that will likely appeal to old ladies or teenage you-know-whats. There is no in between.

I have tried shopping online more than once and have been just as disappointed. They don't send the correct sizes, boxes and their contents are crushed due to improper packing. If you return online they provide 1 label (or QR code for a label) for multiple items, all of which DSW will have sent to you separately. So it is the customer's responsibility to provide a suitable shipping box. When I try to return things to the store, neither the cashiers nor managers can figure out how to do it. Differentiating between an online sale and an in store sale, finagling with discounts and percentages - it's just too much for them!

You can get the same stuff at any number of other stores without the hassle. Go there instead.

Free shipping because Forrest Gump could get it to you faster. It literally took six days to get my shoes from Trenton New Jersey to VA Beach. Hell I could have walked to New Jersey in six days.

Run Forrest Run

Was declined a return that was purchased on my debit card that has already withdraw from my account. Purchased Brooks shoes on October 16 2022, I did have my receipt when I went to return them On October 20 2022. Only wore in house. They use a company called TRE that tracks your returns ( had 3 for year). On line this company is used by DSW to track you purchases and decide when you can return based on your returns. Bottom line is I can return in 60 days according to their big brother method and have money credited back into my checking account. So buyer beware when buy-in at DSW. Nowhere is this policy posted in store, online or receipt.

Excellent turn around time on getting orders out to us. Great selection of products! Shipping was fast, service was amazing. I love the products. Thank you so very much.

DSW dent a $30 coupon off $49 purchase purchase. What they don't tell you is that. 99% of the shoes are excluded. These designer shoes are not posted through out the store. Buyer beware.

If there's a negative rating lower than zero, that's what i give them. Sent me the wrong shoes and instead of expediting my ordered shoes they refunded me and have me order again and that delayed everything! They don't care!

La experiencia general me ha parecido muy profesional. La calidad del producto es mejor de lo esperado.

Det er altid en fornøjelse at arbejde med dette firma. Jeg vil varmt anbefale det til alle og enhver. Var yderst hjælpsom og ville besvare ethvert spørgsmål, jeg havde, på en hurtig og effektiv måde. Jeg elskede hele processen, og jeg havde ingen problemer med det.

The order experience was very efficient and the product, including the custom logo, were both excellent. Definitely recommend.

This company was great to work with. Easy set up and great communication and flexibility. Everyone loved them and would like to order more! Thank you!