DSWReviews 439

Twice I was sent reward coupons in the mail, and when I went to use them, was told I did not qualify. DON'T send me rewards if I cannot use them. It's ridiculous and I will never shop at DSW again!

I placed an order. Three minutes later, I was in a customer service chat trying to do one simple thing: change my address from being all on one line to putting the apartment on a second line. Reason being, the address will cut off and packages will not be deliverable.

Three minutes later, I'm in a chat with Terry, who tells me my order is too far along in the process to be changed. I had just placed the order minutes ago.

Terry said that the order could only be canceled. Okay, fine, I've worked a lot of retail. I get it. Cancel it and I'll reorder.

He couldn't find my payment from PayPal. Because I was trying to have him cancel it SO FAST THAT DSW DIDN'T EVEN SEE A PURCHASE YET. And it was too far in the process to edit?! Really?! I've never heard this in all my years of working retail and purchasing online. Not ONCE has this ever been an issue.

All to say, make sure your address is right. Terry did whatever, he seemed disinterested but his job sucks so I don't blame him. I do blame DSW for having a system in place that THREE MINUTES is too far into the process to put an apartment number on a separate line.

Utterly disappointed and not pleased.

Don't…! I ordered 6 pairs of shoes online totaling over $600 and only received 1 pair. FedEx delivered my other ideas to the wrong address. DSW would not assist me! I was told to take it up with my financial institution! I will NEVER order from them again!…Rip off!

Placed an order online, within minutes I realized I had ordered the wrong size, I immediately contacted customer service via chat and email and was informed that my order could not be changed... after almost one week without updates on my order I contacted them again to confirm and let them know that it was not reasonable to not be able to change an order that was paid for and had been delayed for a week, they offer $20 in customer rewards for the inconvenience but no resolution on my $144 order... one day goes by and my order was canceled without informing me and charge going back to my card as a refund which will cost me $$$ because of the type of car i used. Needless to say DSW's customer service is nonexistent / lacking one feels like dealing with AI instead of with a person. Probably the last time I will purchase from them..

I ordered a pair of running shoes on October 10th, and today, Nov 1st, I haven't received them. Tracking keeps changing, first it was in October, two days ago it was Nov 2nd, now it's Nov 6th. I certainly won't order online anymore.

Beware when ordering online. Received 2 different sizes on the same pair of boots. Customer service was abysmal. From non English speaking reps with accompanying barroom brawl noises in the background to 2 different agents promising me never received $25 in rewards for all my "inconveniences". Returned shoes to store, refused replacement order. Washed my hands of DSW. Ordered identical boots from another vendor.

I purchased -Timberland-Skyla Bay Slip-On for a trip I had. Very excited when the package arrived; as soon as I opened the package and saw the shape the box was in, I was very disappointed. Box should have been repacked as it was cut and missing a portion. As I removed the slip ons, I came to see that the security tag was still attached. I work 12 hours a day and knew I didn't have time to go to the store prior. This is beyond inconvenient and not sure within the next month I will have an opportunity to physically go to the store to have it removed. My blood is boiling and I'm so disappointed.
Sent email October 5th. Today Oct 20th, Still did not received a reply. Sent another email with how disappointed I was. Was just wanting an apology never received one and still not sure when I can return these shoes for a full refund now. I have spent a lot of money with them. Now they lost a good customer. I purchase shoes, sneakers & boots for my family. Every year.

I ordered the same pair of shoes 3 different times - never received- worst customer service ever! Loyal customer for years - thousands of dollars spent - never order from them - worst experience ever!

I bought two pairs of boots just different colors. I received one pair straight from DSW. The other pair came from DSW returns in New Jersey. The boots came in a partial box. Obviously they are a return and been tried on and may be used? There is no tissue covering the buckles! See pics! DSW, you can do better than this! This is not acceptable!

These are very comfortable for all day wear,walking and exercising at the gym.Good fit!I would buy the again.

I wrote my CS review while I was on hold one hour and twenty minutes. As soon as I hit the send button on the review, DWS picked up and apologized immediately for the long wait times. While NOT at all happy about the wait time the service was impeccable. I was returning shoes and buying the same shoe in a different size. I received my free label to return, they stayed on the phone to make sure I received the label and could open it and then placed the order for my shoes. The entire call took less than 10 minutes and was professionally handled. I am giving them a 3 ONLY because of the wait time. The service upon pick to me was a clear cut "5!"

Horrible! By far the worse company definitely not reliable as far as shipping product! Extremely long-hold times! How can something be lost when it was never shipped ridiculous. I will never even even if it was free. I will never buy anything from this place ever again.

This is a joke. After 1 month without any notice about my order shipment, I wrote an email. I paid 10$ for a 5-7 days shipping but the unique person in charge of the company it seemed to me told me that anyway, it will take around 25 days to be treated.
Then she provided me my tracking number from China Post, which is all in Mandarin and I couldn't understand the notifications. I finally received a notice that the package was delivered. But I never received anything. So it's been 10 days now I sent an email about that and I have no answer back. So I paid 100$ almost 2 months ago and I received nothing plus no one is helping with the situation. It is actually a thief and I don't know how to deal with that.

I ordered a pair of sneakers on DSW website. They arrived with an anti-theft/security tag still attached (in a box with the top cut off)! I now have to take time out of my day to drive to the nearest DSW store to have it removed because it cannot be simply cut off. Someone was either stupid/badly-trained or didn't care enough to remove it before stuffing the shoes into a bag to mail them, or, indeed, did it maliciously. Also, ordering the shoes didn't go without a hitch. Two days after placing my order, I got an email from DSW saying my order had been cancelled. I right away called them and spent 40 minutes on the phone while the rep was trying to track down a tracking number (which didn't even exist at that point, hence the enormous waste of time). Finally, 3-4 days later I got a shipment confirmation and another 2 days later my shoes (with an anti-theft tag attached) arrived...but not before I'd gotten yet another erroneous email from DSW letting me know that they were still processing my order and asking me to have patience! It's a hot mess. I won't be reordering.

I used to buy a lot from DSW, but the last visit was so bad,I'm no longer, can buy from DSW anymore that discount coupons not working and price is very expensive no coupon working nothing is working plus, they do not offer you any bag that is awful no more DSW bye-bye DSW.

Avoid placing an order online it's is absolutely ridiculous when it comes to shipping, and the customer service is just as bad. I have been trying to contact them in regards to my order that I have yet to receive, but have gotten no where. I'm all set with ordering from them again.

Never going to use dsw again. Bought new dockers online, put them on the first time and shoe string breaks on Left one, I reajust the string and it breaks again. I just want new shoestrings but dsw makes it a hassle by forcing me to return and excahnge them. No regard for the customer experience, just rote reading of the return script on their end. NO MORE DSW.

Have an upcoming trip to Italy with my boyfriend and love the selection they have at DSW. Never shopped here before but glad I found it. Purchased some cute shoes for my trip.