Dr. Leonard's

Have ordered for years with this company with no problems until now. I had ordered 2 exact pairs of house slippers back in March 2020. Once the package arrived saw that 1 pair was somewhat defective in size. Before the 30 days were up I tried contacting customer service with no avail due to being closed for the Covid virus. I did not want to wait past that time frame so I used the "Smart Label" with a note stating what the problem was and not being able to contact anyone. I figured with the slippers being defective and asking for a refund would be no problem. Approximately 1 month later sent an email about refund. Finally got a email stating they received the slippers and would refund me $. 82 since I used their "smart label". This is outrageous. I sent back another email explaining again why they were sent back, it has been another month & no response. Not a good way to treat their customers.

I have ordered 4 different sizes of the same stock number of shoe trying to find the right fit. Finally after getting a pair that fit, I ordered 2 more pair of that very same stock number. Nope, now they are different again. I have on the pair that fit, I ordered that same stock number and size. Now, the new ones are much too small. They change the sizing every time. You cannot order to fit you the same way twice. Their "Customer Service" can barely speak English let alone understand the words you are saying to them. When I told the guy I wasn't happy they were charging me $7.99 to ship 3 pairs of shoes back, he told me not to worry they would charge me $9.99 to return them. Is that supposed to make me feel better about making a return? $2.00 more because I mentioned the return shipping? Waste of time, of money, and a terrible company to try to work with. I like the shoes I bought, and I wish i could find them someplace other than here. By the way, Carol Wright is a sister company and equally as awful to try to do business with. They both use foreign people to answer their phones, and they don't speak well or understand at all.

Purchased what was supposed to be a "cozy velour ruffle robe... perfect for cold weather wearing". What a crock! You could almost see through this thing. Looked nothing like shown in the picture. They charged me $5.90 to ship it to me, but to return it would have cost ME an additional $7.99 (on top of the initial $5.90). So I guess I'm stuck with it. Here's the icing on the cake... you can't get to the review page of your item to give it an honest review to warn other shoppers. SCAM!

I made a purchase and received the products. I've made payments. I began receiving letters of collection threatening to report me to credit bureaus to destroy my credit for an auto, home, etc. I made the payments, they cleared my bank and there is no place to see the payment history, late fees (for what?) that's been made. I've called customer service three times. I was told one payment showed on the computer, the other had not. This is a month after the first payment cleared and two days after the second payment cleared. I emailed customer service twice and have not heard anything. How do you expect me to even know what I do owe? The threatening letters show no payments I've made or any additional charges. So unprofessional. Never deal with the company again.

On 11/18/19 I placed an order on Dr Leonards website. I ordered black moccasins size Lg item ******* for $9.99 and buffalo check clogs size 9 item ******* for $9.99. I got a promo discount for $3.00, which brought down the cost of each item to $8.49. But they added $6.99 shipping and $1.95 handling charges to the order. After the order was placed I got an email saying they shipped the moccasins but the clogs were back ordered in stock on 11/29/19. So I got charged $17.43 for the moccasins, shipping, and handling. I received the moccasins, they are not worth $17.43. I could have gotten better quality moccasins anywhere for less money. On 11/29/19 the back ordered in stock for the clogs went to 12/6/19. Today 12/6/19 the back ordered in stock date for the clogs is now 12/13/19. Had I known when I placed the order that they did not have the clogs in stock, I would not have placed the order at all. Each item would have cost $12.96 had I gotten both items. The moccasins are poor quality, not worth $17.43. The buffalo check clogs are what I really wanted. Who knows if I may or may not get them, since the back ordered in stock date keeps changing. The clogs were advertised on their website and in their catalogs alone or with a scarf as a set. When I placed the order on their website, there was no warning the clogs were not in stock. Dr Leonards is clearly advertising products that they do not have in stock or that they don't even know when they will have it in stock. They will take your order without notifying you the item is out of stock. This will cause the price of the items you do get, to be more, when you add the shipping and handling charges. Don't waste your time with this company. The quality of the moccasins I received is poor, they are not worth $17.43. Do business with a company that lets you know if an item is out of stock when you place your order. Still waiting for the buffalo check clogs size 9 item *******. Why does a company advertise and take an order for a product they do not have in stock or maybe never will have it in stock?

I ordered for my elderly Mom. The person on the phone was very hard to understand but assured me the shipping was free. When the total was higher than expected I asked him to break it down. He again told me the shipping was free but there was a charge for postage. I told him it is the same thing and he kept saying shipping is free. I believe that most customers are elderly and they are being taken advantage of. We used this service for convenience but found that because of their "hidden" charges, we can find the same products for much cheaper... almost half at Walmart!

Received an item for my mom. That I needed to return. The invoice stated to peel off return label on reverse side. There was no return label anywhere. I called them and was waiting on phone a good 20 min. Spoke to a make and he got all the info and told me to check email the next hour or so for return label. 5 hours later no email. I call back in and lady this time checked on to all my info and says he takes 24-48 hrs to receive email. The most ridiculous thing ever. Really?
That's just crazy. Glad to know this on this company. Was gonna check out catalog since my mom always buys from here but no thanks.
Def poor customer service.