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The company enjoys a mixed reputation, with many customers praising the quality and aesthetics of their products, often highlighting fast shipping and a wide selection of fashionable options. However, significant concerns arise regarding customer service, particularly in relation to return policies and responsiveness. Numerous customers report difficulties in obtaining refunds, with some feeling misled about the return process. Delays in order fulfillment and inconsistent sizing further contribute to dissatisfaction. Overall, while the product quality garners positive feedback, the customer service experience leaves much to be desired, indicating a need for improvement in their support approach.
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This dress is so well made and looks amazing on... I love it...
Nowadays, I have developed a liking for shopping online. A couple of days ago I visited dresswe.com and came across cute handbag that matches well with most of my dresses. I ordered for it and the shipment was easy and fast. Their prices are fair. Their customer care services are very friendly. Will surely shop again at dresswe.com.
I wanted a black classy dress to wear to my prom and I really had a hard time getting one that I liked. A friend of mine told me about dresswe.com and I decided to browse their site look for a prom dress. This short, black yet elegant dress caught my attention and I decided to go ahead and make my order.
I was excited that I had got my prom dress but after reading the reviews about dresswe.com, I really got scared and decided to contact them immediately. A very polite person who assured me that my order had been received and my dress was in the factory received my call. I continued to contact them frequently through email that they responded to me immediately. I only received my dress yesterday and what can I say; it is exactly how I wanted it to be. Thank you dresswe.com for your good customer service I will most definitely be making another order.
Please stay away from this website. I have paid for my order, but still i haven't received my dress. Like any chinese company, they're quick to take the money and they never deliver. I emailed them several times, but i had nothing back from them.
I saw my friend wearing a very beautiful chain and she told me that she bought it at an online store, dresswe.com. Since I have never done any shopping online, I decided to take my time to browse the site. That's when I came across the "Western Exaggerated Gradient Color Lady's Alloy Fashion Necklace". I ordered for it and the shipment was quite fast. Now I have it and I wear it quite often :).
I do not have Facebook or Twitter. Is it possible to speak with a sales representative. My phone number is *******180
My dear friend:
Could you give me your order number so that we can check it for you. We will solve your problem as soon as possible. Wait for your reply.
You may write to me here: [email protected] or [email protected].
I will make sure that our service manager contacts you for details.
Thank you so much for your feedback.
Dresswe
I ordered and received a VERY VERY LOW Quality dress although we paid a lot around $400 including shipment and duty taxes. Actually it was very disappointing for us to have such a Quality after we have trusted what they have written on their website. And we tried to contact them but they dont reply. Dont waste your Money!
Hi dear friend,
So sorry for your unhappy.
Could you please let me know how your dress with low quality, we are happy to help you solve that.
And also could you please send me your email address and order number so that I could find your order status and let our service manager contact you to solve the problem.
For 450 euro, that might be some misunderstood between us, coz we only do USD payment.And if your order is over $128 we are free shipping to you.
Please be sure to check your spam folder if you don't see our reply in your mailbox.
Thank you so much,
Dresswe
I placed an order and saw where they received my payment through paypal, but it's been a couple weeks and I tried emailing them, but no response.
My dear friend:
I'm so sorry for the trouble you have met. Could you give me your order number so that we can check it for you. Hope your reply. I will connact you soon.
Dresswe
I've ordered a dress the 19th of February. It went straight to status "The order has been confirmed, and submitted to our factory to prepare the item for you". Still yet, almost a month later I haven't heard a single thing from these guys. I've tried emailing them several times, but I guess I will never se any dress or money back from them.
Stay away!
Respond to this review... My dear friend:
I’m so sorry for the trouble you have met. Could you give me your order number so that I can check it for you? Our proms are all made in order, so wait for it patiently. Please give me your order so that I can tell you the information about your prom.
You may write to me here: [email protected] or [email protected].
I will make sure that our service manager contacts you for details.
Thank you so much for your feedback.
Dresswe
I have recived yesterday a dress which I was buying it for my Fiancee to be for our "Engagement Ceremony"
Unfortunately we have received a VERY VERY LOW Quality dress although we paid a lot around 450 euro including shipment and duty taxes. Actually it was very disappointing for us to have such a Quality after we have trusted what they have written on their website. And we tried to contact them but they dont reply. Dont waste your Money!
Hi dear friend,
So sorry for your unhappy.
Could you please let me know how your dress with low quality, we are happy to help you solve that.
And also could you please send me your email address and order number so that I could find your order status and let our service manager contact you to solve the problem.
For 450 euro, that might be some misunderstood between us, coz we only do USD payment.And if your order is over $128 we are free shipping to you.
Please be sure to check your spam folder if you don't see our reply in your mailbox.
Thank you so much,
Dresswe
I would say this site is amazing also. It is the second site I have managed to shop online. The two dresses I ordered from the site were delivered yesterday and are amazing. One for me and another for my daughter. Mine is a little tight on the chest. I will not blame the company because I never took my measurements. I just fitted an old dress an used its sizing as my measurements. Additionally the designer did not know I had big chest. The deviation is not too much anyway and none would notice it at all. My daughter's measurements are exact, we had a local dress designer fix a dress for her a month ago and we used the same measurements for her Dresswe order. The payment was easy and I would say it was fun shopping from you. I just woke early to view my email and prepare for the Christmas Party at church today. Hope to have fun in my Christmas dress. Mooney Boston USA
This was the second site I tried as far as clothing is concerned. Its high star ratings at this site sent me to the site where I placed my order. Taking advantage of the great sale and black Friday event. The dress i ordered is a mermaid design and has been delivered to me. It matches my body type and I think it beautifies me although it is said beauty is in the eyes of the beholder. I have many complements from the dress. Although it was highly discounted, the quality was not compromised at all.
Lately I have been trying shopping online on most sites my friends recommended me to. A friend showed me her dress. She bought it here. Since we will be attending a party together, I decided to order the same party dress as my friend. I was lucky to have made my order on thanksgiving sale. The end year had a very high discount. I ordered it and It was so amazing that paid almost half my friends price. The dress has been delivered. I have checked it and right now it is hanging in the wardrobe waiting for December 16, we will have a Classmates get together.
I have learned never to compromise on quality. Last summer was my big day. I marked the end of a youthful life. I wanted the best wedding gown for my princes. I ran to this site for the dress. I was actually directed by a friend of my girlfriend (wife at the moment). It worked out I got the dress delivered earlier as we had ordered earlier knowing in case of delays or failed deliveries we were supposed to have enough time to buy another dress. My wife's friend had assured us that she knew this site. When the dress came, we checked and it was as it was in the picture on display on the site. It also fitted her well. The long story short, I am a married man and we sold off the dress for almost the same amount we had. This site is amazing.
I've been wearing this exact style since they came out with the signature line. Before that, they had the same bra without the "signature" added to it. It has always held up, the underwires don't poke through and it holds my saggy boobs up! They don't break down for over a year! I only own 2 at a time due to finances so you can see they really do the job with frequent washings and wearings. They have great sides that hold back fat in and the underwires don't hurt. There is a lot of support without feeling like someone crammed you into it. Fits nice and comfy. It is not seamless, but it doesn't seem to hurt, but will leave marks on your nipples after a long day when you take it off. But painless. I will wear this bra forever!
I like dresswe.com because their services were outstanding and the customer support team were ready to help me. There was this dress i have always wanted to buy and i couldn't find it on other websites except dresswe. I would recommend this site for anyone who wants to buy quality dresses, they also have a huge variety of wedding dresses to make your dreams come true.
Marriage is the most awaited moment of everyone's life and all of us wish to make it grand. I also wanted to look the most beautiful bride on my wedding day but was confused regarding the dress. One of my best friends suggested me to make an online purchase from dresswe. I was stunned to see such a wide collection and purchased a snow white wedding gown that made me look really beautiful and gorgeous on my wedding day.
Answer: Dear Sarah, Thanks for your question here. I have informed your questions to our representatives and you will get a reply shortly. If you have any other questions, please directly contact us at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Hi, Nadine, Glad to hear from you. Very sorry to reply so late. Yes, it will showing a different address information when you choose to pay with west union, but please take it easy, it doesn't matter.we can accept your order and your payment.If you have a paypal account, we suggest you pay with it, believe it will give you a more security guarantee. If you have any questions please send email to [email protected] or [email protected], Have a nice day! Dresswe.com
Answer: Unfortunately, I would replace the dress today. I ordered a few dresses two months before prom, and received only one, and the quality was low. I hit a brick wall trying to communicate with 'Susan' in China. And, if you do receive it late, it is difficult and expensive to return it. Good Luck.
Answer: Hi, Kenya, If you give me your order No., We will give you an affirmatory answer. Yes, It depends on the shipping method you chose will take from 5 days to over 2 weeks. Have a good day! Dresswe.com
Answer: Dear Karen, Thanks for your question here. If you want to order from our site. Our suggestion is that you should refer to our size chart so that everything would be fine. If you are not sure about it, you could also go to our live chatn and our representative would give you suggestions, Any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Dear Skey, Thanks for your question here. We have a huge amount customers around the world and they alol speak highly of us. If you want to order, I suggest you choose the size according to our size chart. Of course, we could make the dress according to your requirements, just fill in your requirements when you are placing your order. Thanks. If you urgently need the items, we suggest you use the fastest shipping. Any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Dear Peg, Anything about placing an order you can contact us at 86-29-82016892, or you can send an email to [email protected] or [email protected] Have a nice day, Dresswe.com.
Answer: Hi, dear friend, Thanks for your question here. All the dresses are made in good quality. As for the size, please kindly check our size chart before any order is made. Any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Hi, dear friend, Thanks for your question. Yes, that is possible if we haven't shipped your order. If you have any other questions, please directly contact us at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Dear Customer, Thank you for the question here. For customer reviews, please feel free to visit below link: http://www.dresswe.com/reviews/ Thank you. Any questions, please feel free to email us at [email protected]. Dresswe Team
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Hi Chris,
Could you please let me know your order number? And when did you make the order?
If you are ordering some wedding & occasion dresses, that do takes days to make the order. Coz we are tailor by order, so please be patient for that.
Thank you for your feedback.
Dresswe team