Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a mixed reputation, with many customers praising the quality and aesthetics of their products, often highlighting fast shipping and a wide selection of fashionable options. However, significant concerns arise regarding customer service, particularly in relation to return policies and responsiveness. Numerous customers report difficulties in obtaining refunds, with some feeling misled about the return process. Delays in order fulfillment and inconsistent sizing further contribute to dissatisfaction. Overall, while the product quality garners positive feedback, the customer service experience leaves much to be desired, indicating a need for improvement in their support approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I order a sandal last Aug. 20. But they didn't give any tracking no. Or detail of delivery date.
I am delighted with the dress i received. Although it was slighly too big, this was down to the way i measured myself and not to do with the way it was made.The quality of the dress is excellent and hangs very nicely when on. The colour was not what i expected but was lovely.
Dresswe's website says that you must be 100% satisfied, and you can get a refund or exchange if you are NOT happy. THAT IS ABSOLUTELY NOT TRUE. They will not give you "permission" to return the product. The edging is frayed.
I think the dress was so much better than what I thought. Wonderful workmanship and the style were all good! So nice!
Stay away... I've been stalking these denim booties for years, just to find out they were glued together. Just crap. And dresswe, please dont comment asking for my order number. With that auto response you kick to everyone else who gives a low rating. I wish there were negative stars... one star still seems gracious.
Dear Monica:
I'm so sorry that you had such feelings about our company. I think that there were many misunderstandings about our company and if you had bought items here, please tell me your order number please.We will help you to solve the problems soon and please believe us.
Thanks&Best regards!
Dresswe
I purchased as a second party for a wedding! Shipping quick contact is polite. Quality is high and the dress itself is a very beautiful dress. Thank you. It is wonderful! Thing that is gorgeous! Beautiful and very is a product of satisfaction have firmly! It was good to buy make. Thank you!
I bought this dress and I am extremely happy with this dress! I would absolutely recommend this dress to anyone. I am so very impressed. Thank you so much!
I too noticed all the good reviews have errors. The same errors such as spelling and grammar. I agree with ths customer that said it is probably reviews written by the owner of the company to make their company look legit. The positive comments make no sense
Dear my friend:
I don't know whether you had bought our items and if you have any question, please write to us here:[email protected]'ll try our best to help you solve your problems soon.And our comments are written by our customers who bought items in our shop. You can come to choose one item for you and I think you'll enjoy our items.
Thanks&Best regards!
Dresswe
Absolutely beautiful. It fits so well and it's very flattering to curvier ladies! Exactly as described, beautifully made and excellent quality. I couldn't ask for more and really love it
Clearly a criminal enterprise in China. Cheap materials, poor quality, dress didn't fit, and when I tried to return they just stalled with emails requesting all sorts of irrelevant information. Live chat function on the website is nonfunctional. They refuse to provide a return address or instructions for return, much less a refund. Would not recommend. If I ever get my money back I will update my review.
Update:
This Friday I got this mail from the company DRESSWE:
"Dear my friend: I'm so sorry for the problems you have met. Could you give me your order number so that I can check it for you? And we provide the return&refund, but it need to depend on referring policies like the following link: http://www.dresswe.com/help/return-for-replacement-or-refund-286.html#detail1 And if you have any other questions, please write to me here:*******@dresswe.com or *******@dresswe.com.We will reply to you as soon as possible. Thank you for your feedback. Dresswe"
And what do you think happened after I did what they wanted? Nothing, and next Monday the time for return will be over! That's the company's philosophy, wait as long as you can! Don't give the customer the return address!
So never get in contact with this company!
Now it is Monday and of course I had no answer where to return my dress, which is standard! And further more they tell me I could return it, but without address and it would be better for me to do so! Imagine! This company is a liar to their customers, they are criminals and I warn everybody to buy there!
Dear my friend:
I'm so sorry for the problems you have met. Could you give me your order number so that I can check it for you? And we provide the return&refund, but it need to depend on referring policies like the following link: http://www.dresswe.com/help/return-for-replacement-or-refund-286.html#detail1
And if you have any other questions, please write to me here:[email protected] or [email protected] will reply to you as soon as possible.
Thank you for your feedback.
Dresswe
Dresswe are criminals. They take your money without giving you the product you ordered. Then they refuse refunds or dont respond to your calls. They should be prosecuted. DONT EVER ORDER FROM DRESSWE.COM
Dear my friend:
I'm so sorry for the problems you have met. Could you give me your order number so that i can check it for you? We will reply to you as soon as possible.
You may write to me here:[email protected] or [email protected].
Thank you for your feedback.
Dresswe
I bought a dress here with an not expensive price. Actually I won't wear it in my mind cause I think buying dresses in the internet wasn't a good choice. But when it was arrived, I was surprised about the dress.The style was so fashionable and it fitted me well as the one I bought in the real store. For me, here is ok.
Buying a dress for my mum and aunts cause they do too much for me. Thank godness, they were beautiful and less older than before. For me, seeing their smiles, hearing their laughters, life is enough!
Nice shopping to buy such a beautiful dress.The style is new and the colour is light yellow.So pretty! But if the service team could reply sooner than now!
Love this shopping in dresswe cause the dress was just what I want.At first, I was ready to give up this but the price was not expensive so I bought the one.So perfect!
I ordered a swim suit from this website on 7/18/14. As of today, I STILL have not received my product. I found the site browsing the internet one day while bored at work and instantly thought, "Wow! This is almost too good to be true!" Well, it is! I have had no luck with correspondance with the customer service department, either.
Dear my friend Mary:
I'm so sorry to cause such pleasures during your shopping but could you tell me your order number so that I can help you to check it more about your items. Please trust us and we company will try our best to meet your demands.
If you have any questions about us, please write to me here:[email protected].
Thanks&Best regards!
Dresswe
Beautiful heels sandals. Though wearing them not convenient in work, I tried it on really a special feeling.
But do these people write their own reviews? No reviews with more than 1 start make any sense. I say STAY AWAY!
Dear my friend Amy:
I'm so sorry that you had unpleasure about us. But if you had purchased here, could you tell me your order number so that I can help you to solve your problems soon.
If you have any questions, write to me here please:[email protected].
Thanks&Best regards!
Dresswe
I bought two pairs flat sandals for my daughter and the one pair's size were a little bigger for her. But it's OK and we are satisfied with this shopping.
I have purchased several dressee from dresswe and this time I have been very satisfied. Great prices, and nice dresses. All were good!
Answer: Dear Sarah, Thanks for your question here. I have informed your questions to our representatives and you will get a reply shortly. If you have any other questions, please directly contact us at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Hi, Nadine, Glad to hear from you. Very sorry to reply so late. Yes, it will showing a different address information when you choose to pay with west union, but please take it easy, it doesn't matter.we can accept your order and your payment.If you have a paypal account, we suggest you pay with it, believe it will give you a more security guarantee. If you have any questions please send email to [email protected] or [email protected], Have a nice day! Dresswe.com
Answer: Unfortunately, I would replace the dress today. I ordered a few dresses two months before prom, and received only one, and the quality was low. I hit a brick wall trying to communicate with 'Susan' in China. And, if you do receive it late, it is difficult and expensive to return it. Good Luck.
Answer: Hi, Kenya, If you give me your order No., We will give you an affirmatory answer. Yes, It depends on the shipping method you chose will take from 5 days to over 2 weeks. Have a good day! Dresswe.com
Answer: Dear Karen, Thanks for your question here. If you want to order from our site. Our suggestion is that you should refer to our size chart so that everything would be fine. If you are not sure about it, you could also go to our live chatn and our representative would give you suggestions, Any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Dear Skey, Thanks for your question here. We have a huge amount customers around the world and they alol speak highly of us. If you want to order, I suggest you choose the size according to our size chart. Of course, we could make the dress according to your requirements, just fill in your requirements when you are placing your order. Thanks. If you urgently need the items, we suggest you use the fastest shipping. Any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Dear Peg, Anything about placing an order you can contact us at 86-29-82016892, or you can send an email to [email protected] or [email protected] Have a nice day, Dresswe.com.
Answer: Hi, dear friend, Thanks for your question here. All the dresses are made in good quality. As for the size, please kindly check our size chart before any order is made. Any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Hi, dear friend, Thanks for your question. Yes, that is possible if we haven't shipped your order. If you have any other questions, please directly contact us at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Dear Customer, Thank you for the question here. For customer reviews, please feel free to visit below link: http://www.dresswe.com/reviews/ Thank you. Any questions, please feel free to email us at [email protected]. Dresswe Team
Hear we share dresswe reviews! Welcome to share your shopping experience about dresswe.com!


Dear my friend:
I'm so sorry that you are not satisfied with our service but could you tell me your order number so that I can help you to check more about your orders. Then our company provides the return&refund service, you can learn some with the link here: http://www.dresswe.com/help/return-for-replacement-or-refund-286.html#detail1.
Please believe us and we will help you to clear all your unpleasures.
Thanks&Best regards!
Dresswe