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The company enjoys a mixed reputation, with many customers praising the quality and aesthetics of their products, often highlighting fast shipping and a wide selection of fashionable options. However, significant concerns arise regarding customer service, particularly in relation to return policies and responsiveness. Numerous customers report difficulties in obtaining refunds, with some feeling misled about the return process. Delays in order fulfillment and inconsistent sizing further contribute to dissatisfaction. Overall, while the product quality garners positive feedback, the customer service experience leaves much to be desired, indicating a need for improvement in their support approach.
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Gorgeous dress. Alright service.The sizing chart didn't help too much. The dress I ordered had the exact measurements I needed but it turned out to be way too small. Also the dress came a day late. Besides that, the dress is gorgeous and the sellers were quick with refunding.
I love my dress not only it's affordable but it was the unique and different and most shining one! Shining beads, Blingy, Blingly... Low cut, Perfect fish tail hemline. A must have. I want to purchase a bag, too.
This was my first order from this site. A nice evening dress; and it came with all the features described on the website. Also it had a perfect size that fits me well. I paid $50 for the dress but the quality is 2 times as much as the price. That is why I will always order again from this site.
This company will not issue returns! My daughter ordered two dresses and didn't like the style of one of them. She contacted the company, as the company indicates must be done in their customer service guidelines, and was asked to send a picture. Then she was told to "get a tailor" because they refused to refund the money for her reason. The fit of both of her dresses was also quite different even though we followed the charts for measuring carefully. One dress fit well and the other did not. If you order from this site, be prepared to accept whatever they send you because they won't fix any problems! It also took a very long time to get the dresses... much longer than the 24 hours they promise on their website!
STAY AWAY FROM THIS SITE! THERE IS NO WAY THESE ITEMS WILL ACTUALLY FIT A REAL PLUS SIZE WOMAN. I FEEL THAT THIS WAS MISREPRESENTED, AND I WANT TO RETURN THE ITEMS, BUT I DONT THINK I SHOULD HAVE TO PAY THE SHIPPING. PLEASE DON NOT SHOP HERE.
Dear Customer:
Thanks for your reviews. I’m so sorry for your displeasure in this shopping. But could you give me your order number so that i can check it for you?
If you have any questions, please write to me here: [email protected].
May you have a nice day!
J'ai commandé cette robe A-ligne épaule asymétrique avec fleurs, elle est formidable! Je l'ai fait faite sur mesure. Elle est conforme à la photo
I was wondering how much it would cost to have 6 dresses made, one of them being a larger one.
THEY ARE HORRENDOUS! MY DRESS WE ORDERED CAME AND IT LOOKED NOTHING LIKE THE ONE THEY ADVERTISED ONLINE. *******@LIVE.CO.UK ANYONE WHO WANTS TO EMAIL ME AND LOOK AT THE SHAMBOLIC MESS THEY SENT ME AND WHEN I COMPLAINED THEY OFFERED ME $10 REFUND FOR A $200 DRESS!
Dear Customer:
Thanks for your reviews. I’m so sorry for your displeasure in this shopping. But could you give me your order number so that i can check it for you?
If you have any questions, please write to me here: [email protected].
May you have a nice day!
When the dress arrived, I was very impressed, the quality is very good and it worths every of my penny. But it is too long since I chose the standard size. But luckly my friend is tailor, she helped me cut it. She said the dress is well-made, she felt very surprise when i told the price, she thought it was too cheap.
Beautiful dress and careful package. I am happy the dress is still perfect after a long time shipping.
Do not buy anything from this co., dresswe. Their policy states 100% satisfaction, but they don't mean it. I bought a dress, tried it on the same day. Did NOT like the way it fit, the heaviness of the fabric, the form fitted chest, so I emailed them the same day I received it asking how to return it. They didn't respond for 3 days, and then told me I needed to take pictures to prove there was something wrong with it. We went back and forth with emails, all the while they stated I needed to prove what was with it and that I could return it but wouldn't give me an address to send it to. They also kept offering to give me a credit to use on future purchases. I opened a dispute with paypal credit and they gave me instructions to send it back, along with a discouraging threat on how it would be hard and expensive and not worth my while to send it back. The dispute was found in my favor, but unfortunately I couldn't prove they received the dress. I only had a customs number, the post office told me I couldn't track the package past the US border. So I am still waiting. This co. Knew what they were doing when they gave me instructions. They do not take returns, their policy is a lie!
Dear Leslie:
Thanks for your reviews. I’m so sorry for your displeasure in this shopping. But could you give me your order number so that i can check it for you? We will try our best to give you a satisfactory solutions.
If you have any questions, please write to me here: [email protected].
May you have a nice day!
Dresswe
This site it's a scam, I should read a review before I buy it. I ordered a pair of shoe n it never came I email them twice n they never reply. Today exactly a month since I order. They already took the money from acc. Please watch out on this site
Dear Mai:
Thanks for your reviews. I’m so sorry for your displeasure in this shopping. But could you give me your order number so that i can check it for you? We will try our best to give you a satisfactory solutions.
If you have any questions, please write to me here: [email protected].
May you have a nice day!
Dresswe
This site is completely a SCAM! I should have researched and reviewed their information before I spent money. Unfortunately after reading everyone's reviews I doubt I will hear back from customer service... I will definitely be repining the shoes I bought under SCAM alert! It took almost a month and a half to get my order. 7 weeks since I ordered and paid. They looked nothing like the picture. Different leather, actually not even leather, and a kind of spongy sole with no grip... seriously who makes a shoe like this?!? From a site that says satisfaction they are clearly the complete opposite. For future reference I will not order from sites without flipping through product pictures. After looking thought their pictures you can clearly see they just took pictures from other websites and are copying their designs in a cheap "knock-off" fashion... Lesson learned and hopefully others will see these reviews before ordering anything! *sigh* What happened to integrity?!?!?!
I was really nervous before making an order, not knowing what to expect. Especially having to purchase it in a larger size (22). I choose the colour white. Wonderful! Very beautiful. The dress is really well made. Exactly the same as buying a dress from a local store. The stitching with fine workmanship and the rushing is simply amazing. I would definitely purchase from this site again. If you are nervous about buying from here, don't be!
I bought a champagne lovely cocktail dress from the this online shop - they were all of good condition and very beautiful, fall in love with this fashion store~
Fabulous bags and I love it very much. I purchase it for a party, very beautiful and it's perfect to go with sweet dress...
The dress which I ordered over two weeks ago finally arrived with a three day delay due to delivery complications caused by the lack of an email to advise me that the item had been shipped. The dress is ridiculously tiny for a "small," which is the size which I normally order in most catalogues. I have been trying for the past two days to email the company so that I might return the dress. There has been no response. I finally located the phone number on this review site and will try to call as soon as possible. I am really infuriated at this shabby treatment.
Dear Halina:
I’m so sorry for replying you late and for the trouble you have met. Could you give me your order number so that I can check it for you? If you can send me some photos, I will be more grateful.
If you have any questions, please write to me here:[email protected] or [email protected]
May you have a nice day!
Dresswe
My dress arrived a few days ago, and like on the picture, it is simply stunning, has a very full flowing skirt, and even fits my tall curvy frame. Highly recommend
I love this store. I bought three times from this site. Very satisfied the products style. Shipment was flattering. I will purchase again...
Spedizioni puntualissime, a volte anche in anticipo rispetto alla data stabilita. Prodotti di ottima qualità e in buone condizioni. Tutto corrisponde alle descrizioni nel sito. Grazie...
Answer: Dear Sarah, Thanks for your question here. I have informed your questions to our representatives and you will get a reply shortly. If you have any other questions, please directly contact us at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Hi, Nadine, Glad to hear from you. Very sorry to reply so late. Yes, it will showing a different address information when you choose to pay with west union, but please take it easy, it doesn't matter.we can accept your order and your payment.If you have a paypal account, we suggest you pay with it, believe it will give you a more security guarantee. If you have any questions please send email to [email protected] or [email protected], Have a nice day! Dresswe.com
Answer: Unfortunately, I would replace the dress today. I ordered a few dresses two months before prom, and received only one, and the quality was low. I hit a brick wall trying to communicate with 'Susan' in China. And, if you do receive it late, it is difficult and expensive to return it. Good Luck.
Answer: Hi, Kenya, If you give me your order No., We will give you an affirmatory answer. Yes, It depends on the shipping method you chose will take from 5 days to over 2 weeks. Have a good day! Dresswe.com
Answer: Dear Karen, Thanks for your question here. If you want to order from our site. Our suggestion is that you should refer to our size chart so that everything would be fine. If you are not sure about it, you could also go to our live chatn and our representative would give you suggestions, Any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Dear Skey, Thanks for your question here. We have a huge amount customers around the world and they alol speak highly of us. If you want to order, I suggest you choose the size according to our size chart. Of course, we could make the dress according to your requirements, just fill in your requirements when you are placing your order. Thanks. If you urgently need the items, we suggest you use the fastest shipping. Any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Dear Peg, Anything about placing an order you can contact us at 86-29-82016892, or you can send an email to [email protected] or [email protected] Have a nice day, Dresswe.com.
Answer: Hi, dear friend, Thanks for your question here. All the dresses are made in good quality. As for the size, please kindly check our size chart before any order is made. Any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Hi, dear friend, Thanks for your question. Yes, that is possible if we haven't shipped your order. If you have any other questions, please directly contact us at [email protected] or [email protected]. Have a nice day. Best regards, Dresswe Team
Answer: Dear Customer, Thank you for the question here. For customer reviews, please feel free to visit below link: http://www.dresswe.com/reviews/ Thank you. Any questions, please feel free to email us at [email protected]. Dresswe Team
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Dear Customer:
Thanks for your reviews. I’m so sorry for your displeasure in this shopping. But could you give me your order number or your email address that you registered on our site so that i can check it for you?
If you have any questions, please write to me here: [email protected].
May you have a nice day!