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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Items ordered 1/5/16 - now 2/16/16. Not received. LL**************. Are you a legitimate business or a scam that takes money but does not deliver what has been paid for?
Stupid of me not to check reviews. Learning the had way that some sites are not what they perport to be.
I ordered a Sherrie Shepard wig which was beautiful in the picture on the website. 2 weeks later I receive the wig which appeared to have been thrown into a used plastic bag, no tags, and the hair looked like some type of animal. It was disgusting, I throw it away.
Dear Linda W.
Thank you for your feedback.
We are really want to help to solve your problem.
I am sorry to tell you that the order number you offered is not correct, Please offer us valid order number or email dress so that we could contact you to check it for you.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./
Thank you for your cooperation.
Yours sincerely,
Dresslily.com Customer Service
I'm trying to make a return, or file a ticket, but I've attached video and photos and it will not send. It just keeps spinning and spinning. And of course they do not have an email!
Dear Amanda V.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered some stuff on the 10th of February. They refused the credit payment but THEY REFUNDED ME BACK MY MONEY TODAY! Im so happy. Sometimes we are quick to be angry.
Dresslily you are amazing!:-)
Dear thelma g.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
If you have not placed an order on this place, do yourself a favor: Avoid it at all costs. Their customer service is horrible. I teach so I am going to use it as case of what not to do in business. I ordered three items. One did not arrive at all (read the other reviews with similar experience). One of the two other items was unlabeled and it is two size smaller. In their shipped package they provide to return forms or even an invoice. For returns and claims, the communication is all online and you have to send pictures. I followed all their nonsensical steps and finally got some response about the unsent item and gave a refund as points but not my money back. I am still waiting on the other item to be resolved. At this point I am filing claims through my PayPal and Credit card.
Dear Ileana B.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I thought I found a nice website to get some inexpensive clothing that are not bad looking. What a huge mistake! The quality of clothing that I received is beyond my comprehension. You can get better quality clothing at Walmart! And this comes from a person who spent half of her life in eastern european communist bloc. Back then clothing was really hard to buy, locally produced was really bad quality. Please stay away and don't get charmed by beautiful pictures and all the raving reviews (the company gives rewards for writing them!). I have to yet see my honest review of items purchased. I have to say that one star is really for lovely support that answers promptly.
Dear Magdalena S.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered 13 items and only 7 Arrived - all which were too small even though I ordered a medium - which is normally plenty big for me. The quality of the items was disgusting! Made frim the cheapest material ever!
I emailed them to ask where I return things for a refund but to date they have still not gotten back to me.
DO NOT BUY FROM THIS SITE!
Imhave a feeling I will never get my money back and stuck with all this junk!
Dear Debra F.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered a top and a skirt from them. Unfortunately I was not smart enough to check for the reviews. After the purchase I checked on the shipping info and it was coming from China. I just received the clothes and it is far from what I ordered. I lost money and will never be able to wear the items. Extremely disappointed!
I have to report back that DressLily did refund the money for the order. They did reach out to me not too long after the review. Thank you.
Dear Debbie F.
Thank you for notifying us of your complaint.
We very much regret for any inconvenience.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Do not buy anything from this site. It is a scam to take your money. They will not send you the items.
Dear davomanr d.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I just created an account so I could purchase this adorable sweater and decided before putting my cc info in that I would do a Google search first on the company and see what people had to say. I just want to say thank you so much to all of you for taking the time to post and save me a huge headache. I'm so sorry that so many people have lost money, but so thankful that you saved me your headach.
Dear Sandra P
Thank you for your messages.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/
Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
Reading reviews here I really should have read earlier! At least some of you got your order... I ordered a sweater in Sept 2015 and still have yet to receive the package. I emailed the customer review twice with no response. I Only got a response after I FB messaged them. After that they have been more helpful and finally just gave me a refund. So thank you for that.
Stick with local/US sites. International is just too risky.
Dear She M.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Why are your customers so unsatisfied? I was about to place an order but checked the reviews and your automated responses. I am glad I did. I will not order until you improve your tactics and your products. I know you will not post my comments but I am writing anyway just to see if you have any scruples at all. M. Bennett
Dear Mona B.
Thanks for your messages.
Please rest assured that we will try our best to full your satisfaction.
Please contact us if you have any issues.
Here is link: http://support.dresslily.com/
Our colleagues will help you after they received the information.
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
I Purchased two items from them in December at the same time. The shipping said 10-25 bussiness days. NO WHERE did it say that ONE item was 10-25 and the other could take up to 45 bussiness days! Also, after i received the first item (late and bad quality) i had asked for tracking. Come to find out they shipped it with no tracking for that item. So i wait almost the full 45 days to get my second item (boots) and one is taller than the other! This is so ridiculous. I am so beyond furious with this company.
Dear Haley M.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered 3 items from DressLily. 2 items were acceptable and fit. The third item was a hoodie that was supposed to be size XL but it was more like XS. It took me over a month to find out how and where to return this item. I sent it back to the address provided by Canada Post with all of the information requested inside the parcel at a personal cost of $40 Canadian. Weeks later I was told they had not received it and no refund was made. This is a total rip off. I will be posting this review everywhere I can to let people know not to order anything here.
Dear Jan B.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered a blazer Jan 3,2016 I have not received it and I can not log into my account. Total rip off!
Dear Sandy S.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
When from China pink white sweater $#*! $#*! it's poor
Dear Phil e.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Ordered 3 sweaters. Got 3 pieces of garbage. Poor quality. Tried to give truthful review on each item on their site, none were posted. Only positive reviews make it, so it misleads unsuspecting customers. Very hard to communicate with them. Responses don't make sense (overseas).
Dear Deb D.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
The clothes are crappy. But what did I expect for the price! Their sizes are ridiculous. Nothing to do with reality. Maybe they just pick a number and stick it on a label. And forget about returning it if it doesn't fit. Their customer service is non-existent. Don't bother shopping unless you like throwing away money.
Dear marjorie a
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I received a partial refund on the order I placed that was not acceptable. They did take care of initiated that for me
Where in the hell is my Red Coat? I ordered Jan. 11th 2016. $28.68 was taken out of my account and I have not received the coat yet. Please send my Red Coat or Refund my money. From; Dorothy Tucker
Dear D T.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order ***3357 we have shipped out, we will send an email to you to state the detail information.
And we have offered you the solution in the mail, could you please kindly check your account?
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sandra L.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service