On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
We monitor reviews for authenticity
Do not buy from them. You will never be available to contact them. You will be like me waiting for ever for you order that will never arrive. Good news for those that pay using paypall call paypall they will help you to get your money back from this thieves
I want a refund because this site is just a money stealer. I will report it anytime it pops up and tell my large connection of friends and colleagues about how terrible of a site/business DressLily.com is. They make it as difficult as possible to contact them, and it is incredibly shady.
This is just ridiculous, and I am surprised they haven't been shut down by now. Do NOT give this business your attention.
They don't even let you see where your shipment is but says it was sent out. No cancelling, no nothing. Definitely needs to be reviewed by scam investigators.
Dear Christian M.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I am so ticked right now. I gave them proof my dress was in Australia. They offered me a 14.33 refundment. I told them no because my dress cost me 16.33 at the time. They said they were unable to give me my money back. I cant report them to better business bureau because they are in China. Don't do business with this company. I waited three months and still nothing. Three months of headaches with asswholes. I opened two support tickets one because they refused to ship me my item off when I proved it was in Australia and wouldn't refund my money. They have a habit of closing tickets when they refuse to do anymore conversation and it is inconvenient for them. So then you have to write to them with another support ticket. They lie and close it off again
Dear Jennie B.
We have arranged refund of 16.33 for you, please kindly wait 3-7working days then kindly check your original account which paid for this order.
And we have explained the detail information about your order, please check.
Thank you for your time again.
Best Regards
Dresslily Customer Service
My 45 days are up. Who do I address this scam site to? The attorney General of Alabama? They need to be stopped from doing business in the United States. You have no stars for -10 customer service.
Dear Pamela F
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Ordered 10 months ago. They got my money, but i never got my blazer. Sent email, they blamed my post office. Nothing wrong with my post office. Sent again email, no response. Waste of time, waste of money. Not worth it!
DearAliya A.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I bought a jacket back on dec 24th and my order still hasn't arrived at all! Its been a month already and still no jacket.
Dear Rose W
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order ***2788 we have shipped out, we will send an email to you to state the detail information.
And we have offered you the solution in the mail, could you please kindly check your account?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
Order 4 tops which didn't take to long. I was very disappointed in the quality, then I tried them on. They were skin tight, not like the picture fitting lose. I am 4'! 0" 100#. Ordered medium, so tried to return them for large, but got such a hassle and wanted me to take pictures. What do they do with them? So I told them to put them where the sun doesn't shine. They offered to
Give me a discounts. SAVE YOURSELF THE TROUBLE DON'T ORDER FROM THIS COMPANY. THEIR PRODUCT ISN'T WORTH SENDING BACK TO CHINA.
Dear Barbara B
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Ordered an item on Jan 3. Emailed cs said will take 10-45 days after 30 days emailed CS said will take 60 days! Then another emailed said 120 days! This is the first time I ordered Somthing from
China that takes this long. There are a lot of bad reviews on this company so beware and buy with caution.
Dear SD g.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We have arranged the full refund, please check in your account.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
We purchased 3 faux fur vests (sized medium and large). On the model they fall below the waist. The vests would barely fit a child. THEY DO NOT FIT! It was awful. I am a small/medium and the large almost cut off my circulation and would not meet in the middle. Clearly it is a manufacturer, sizing issue. They would not accept a return for a refund. They offered store credit but why on earth would I want to buy more tiny clothes that don't fit. THIS IS A SCAM. Back away and never order from them. Also, this order took over a month to receive and now I wish it had never arrived. What a disappointment. Save yourself the trouble. I want my money back.
Dear Emily M
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I ordered and paid for expedited service. Waste of money. It came late and 4 out of 5 didn't fit.
No number to call after filling out the form on their web site many times. No response. NONE
I contested the charge with my credit card company and after their investigation I was told it was settled in Dress Liily"s favor.
Complete corruption, thieves.
Dear Jane D.
Thanks for your message.
Please contact us if you have any issues, we will try our best to help you.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
Horrible company! Do not order from them. Ordered 12/20/15 still haven't received and keep getting the run around from them via email. They will not provide a customer service phone number.
Dear Sherri A
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Ordered a shirt 2XL. Took 20 something days and received a crumbled up small shirt in an envelope. Would have fitted on a child. Complained and they wanted measurements, photos, and tag info that didn't exist. Next time, I'll just eat 12 dollars for dinner instead.
Dear Scott B.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
This company takes pictures from other clothing stores in your history and advertises them as their own. They list the items exactly as the original company lists them using the same description including materials of the original items. When you receive your clothing after waiting quite a while to get them in, the item materials are not the same and upon further inspection you will see that the quality is very very poor. Then when you try to return the items in accordance with their return policy on the web site, your request fails to go through. Without another address to return the items to, you send them back to the return address on the package. There is no acknowledgement of this and no refund to be had. And thats when you realize - YOU HAVE BEEN HAD.
Dear Lisa L.
Thank you for your messages.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/
Once again we apologize for any inconvenience we may have caused. Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
I ordered an item back on Dec. 4th and used paypal. I contacted paypal directly after I ordered because I realized this company was as bad as Rosegal. They already took my money and I've never received my item. I want a complete refund - they can keep there undersized clothing that takes over 2 months to arrive. What a fraudulent company. I'm called the Better Business Bureau. I don not want to rate this company. - 5 stars
Dear Ilene R.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Thank you for your time again.
Best Regards
Dresslily Customer Service
This was hands down the WORST buying experience I have EVER had! I almost never write reviews however the business practices of this company are so despicable I am compelled to write this! I ordered about 8 items altogether. The shipping time took almost a month on the first items. A couple of items took about 2 months. The clothing item descriptions were misleading and incomplete. Some of the clothing items have strong dye smell which I could have probably gotten rid of by washing; however I was so unhappy with the item descriptions on the clothing that I decided to return them. The quality was also subpar- loose threads and the stitching was not straight. The return policy is a joke. You fill out the necessary information to return it and they comback with a 1000 requests on addtional information. They will only accept returns if THEY provide you with a RMA number. They request ridiculous information with regards to the return and string you along for months and will not give the RMA number. Then they say they will not accept returns without the RMA number nor do they list their business address so you can return the items on your own. Worst shopping experience ever!
Dear Tabitha W.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I would be leary of ordering from this company. I ordered 3 items from them it took over 2 months to receive them. Then when I opened the package I was extremely disappointed. The two button ups were tagged with the wrong size, so they wouldn't fit, (not even over my wrist). And the hoodie was not the item depicted in the picture on their web store page. I tried contacting them several times and kept getting an automated response. So I finally opened a PayPal dispute. I didn't receive human contact until from DressLily.com until then. Then they reference the dispute that I opened and ask the same questions their auto response asked me. So now I am supposed to ship the products back to china at my expense. And the cheapest rate I could find was nearly the original purchase price.
Dear Jay J.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Still waiting for my order and I can't get a hold of them to figure out what's going on. Was shipped dec 25 and it's now feb 3.
Dear Briana K.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
After paying for rush shipping and waiting 14 buisness days I contacted their customer service for a refund on my shipping. All I got was a "sorry for the inconvience" email. My tracking information shows no carrier they use for delivery and my item say in a "warehouse" for 11 days. Now it says it was delivered to my door but nothing. Tomorrow Im telling my bank I refuse the charge and want a full refund of my money. Dont order from this place!
Dear Alysa h
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I ordered shirt 16/08/2015 I paid by my card still today 4/2/2016 didn't get it I try to contact them few time didn't here any think from them they took money for nothing I want tell everyone don't buy anything on this site totally fraud
DearBeant s
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered a dress on 12/17 that looked gorgeous. I waiting and waited and about 3 weeks passed and I hadn't heard a thing. When emailing the website to try and find my dress that told me that in the fine print it takes up to 45 days, 45 DAYS! It should say this when you purchase it! Also when it came it, it looks wrinkled and dirty and was thin as paper. This dress didn't even fit and I got a size bigger than I normally wear. What a waste of 20 dollars.
Dear Rebecca M
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Thank you for your time again.
Best Regards
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mildred P.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service