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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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To small, size chart is not credible, ships directly from China, no packaging paperwork. No refund or return information for the us. Returns go to China and you pay the shipping. Customer service can't pull up your order information. The organization maybe operating under other web pages. Look at the legal information of operation before placing your order.
It took quite a while, but I got a refund back. Just be persistent. If you are a petite and small person, their clothes would be cute. Like I said before, I like my hoodies. It is a hit or miss, but with persistence, they will give a refund.
Dear Michelle K.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
They make it seem like their website is base in the United States but their product are cheap and made from China! I ordered 4 items and all of them were no where near what it looked like on the website! Cheap material for sure! It's a SCAM!
Dear Christie r.
Thank you for taking your time to write your review and we apologize for this inconvenience.
Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/
Thank you very much for your cooperation.
Yours Sincerely
Dresslily Customer Service
These boots are so adorable! Love the bows on the side they look so cute and are the perfect finishing touch to any outfit!
Dear dresslily I have never met a company like you ill never ever order from you I found all the bikinis and red plaid dresses on Amazon and eBay and I intend to use them for next orders not dresslily. You can bet I will be fighting for my money not fair if you put your size and they give you sizes way too small anyway hope this helps you guys
Dear kat r.
Thank you for notifying us of your complaint.
We very much regret the issue.
For your order ***11CN we have shipped out, we will send an email to you to state the detail information.
And we have offered you the solution in the mail, could you please kindly check your account?
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
Bought two items in Dec. One of them was the wrong size. Trying to return for a refund, impossible. Exchange, almost impossible. They wanted photos sent to prove they sent the wrong size. When I did, they wanted more photos. After 3 and half months finally got the sweater I ordered in the right size. Even though they said they were going to give a refund. Which rather preferred by now. Besides the picture of the item was not exactly what I received both times. The first time I ordered, wrong size or the second one that was the right size. Both did not match picture.
Dear Teresa M.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for any inconvenience.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I bought very beautiful pair of fancy earrings at affordable prices from this website and they look like good quality too. I really love their unique designs! Now i just want to buy more!
HOW DO WE GET A REFUND ITS SERIOUSLY FRUSTRATING THAT U PEOPLE WONT ANSWER THE PHONE NUMBER ON THIS WEBSITE OR EMAIL THIS IS RIDICULOUS!
Dear mina g.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I ordered a coat. Should have remembered that old adage, "If it's too good to be true, it probably is." My first clue that it was going to be bad when I saw the shipping address was China. (I had just had a very poor product that also shipped from China.) My size is a 6-8, so I ordered a size Medium. This coat would probably fit a size 2-4.
I emailed them to ask about exchanging for a larger size and received an automated response, and have heard nothing further from them.
Because if the name, I thought the company was associated with ZuLilly (a very good company, by the way) but now suspect they chose their name for exactly that reason: to get some credibility from a good company.
I will never, ever order from them again! And I suggest that you do not either. If nothing else, find out where the company's products are made. If they are in China, the cut will be off, and the sizes will be much smaller than ours.
And if you want good customer service, stick with American companies!
Dear Betsy G.
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
We have offer you the solution in the email.
Could you please refer to your email?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Dresslily Customer Service
First of all, the quality and sizing is completely wrong, but that pales in comparison to their "customer service" (or lack thereof) and crazy policies.
I bought a couple bathing suits and paid for a quicker delivery time as I was going on a cruise in about 3 weeks after I ordered. Still took over 3 weeks to get the items, so I didn't get them in time after paying for faster delivery. The sizes were completely off and quality was poor. Tried to do a refund since they were never worn and the tags were still on them, but of course, you can't talk to anyone. You just have to submit a ticket and wait some more... only to be told about policy after more stupid policies.
I'd rather spend more money to get better quality items ANY DAY. I will never shop on DressLily EVER again. Waste of time.
Dear Hilary B
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the inconvenience.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I should have known better. Took two months to receive the jacket and when I finally received it, it wasn't EVEN CLOSE to the correct size. I emailed them and of course the "return" or "refund" policy was a hilarious joke. I gave up after the third confusing, overwhelming, and infuriating response I got from them. Now the jacket I bought is at the Goodwill, which is exactly where you should go to find a jacket or any clothing item.
Dear Terrance L.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Although I was unhappy with the product quality, I was able to secure a refund to my paypal and they have been in touch several times to rectify the mistake. I may give them another chance and hope not all the clothing is the same quality as the first I received.
Dear Miriam D.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Inconsistent sizing of garments.
To return a product for a refund you are required to take photos and prove that what they advertise in their online measurements are not accurate. Online shopping is supposed to be convenient. I ended up with the most expensive bag of donations I will ever contribute to Goodwill.
Dear Leslie W.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the inconvenience you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
The dress I received was a very cheap copy of the one in the picture.
Very disappointed.
Dear karina n.
Thank you for your valuable feedback.
We very much regret for the inconvenience.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/
We would take care of your complaint and offer a resolution via the ticket center.
Thank you for your continued patience and kind understanding.
Yours Sincerely
Dresslily Customer Service
YOU ARE REQUIRED TO SEND A COPY OF DRIVERS LICENSE AND CREDIT CARD BEFORE THEY WILL SHIP YOUR ORDER. I HAVE MADE HUNDREDS OF PURCHASES ON LINE AND NEVER BEEN ASKED TO DO THIS. WHEN PLACING THE ORDER IT READS AS SOON AS GET YOUR PAYMENT YOUR ORDER WILL BE SHIPPED. THATS NOT THE WAY IT WORKS. IF I HAD KNOWN THIS I WOULD HAVE NEVERRRR WASTEDDDD MY TIME PLACING A ORDER VERY MISLEAD.
Dear YVONNE K.
Thank you for recent comments.
We want to extend our sincere apologies for the problems you have experienced.
We have explained the detail information on email, could you kindly check your mail?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
Dressily took my money fast. Then they sent me a really $#*!ty product that didn't remotely match the photo. I requested a refund through paypal. They fought me for months. They finally offered to pay me back if I shipped the item back. Shipping cost the same amount as the item (which might explain why the product is total rubbish). I got angry and threw the product in the trash at the post office. I have contacted BBB, media, and paypal. Today, I noticed fraudulent activity on my paypal account in the amount of $1,000.00 coming from the same region where this rubbish shipped from. I'm putting two and two together and assuming this company doubles as a place to sell private info on the black market. In other words, definitely don't "Create an account" on their website because I think this is how they are hijacking passwords and info... since an account never actually sets up on the site and one can never actually complain to anyone who works there. I assume this is a one man operation by someone by the name of Hassan (who the paypal transaction deposited to). Long story short... if you've read this and are still tempted to buy from these thieves, you're a moron who doesn't deserve to keep your money. DON'T DO IT.
Dear Vanessa I.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/
Please rest assured that we will check the information for you. Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
DO NOT SHOP ON THIS SITE. TERRIBLE, TERRIBLE QUALITY, MIS-MATCHED STITCHING & ITEMS THAT NEVER ARRIVED.
READ THE COMMENTS ON THE POSTS ON FACEBOOK- SO MANY PEOPLE'S ITEMS (INCLUDING MINE) NEVER TURNED UP.
DO NOT SHOP ON THIS SITE!
WHEN I CONTACTED THEM AFTER ITEMS NOT RETURNING AFTER MONTHS, THEY WROTE A LAME EMAIL AND THE ITEMS HAVE STILL NEVER TURNED UP (OVER A YEAR LATER)
THE SIZES ARE TINY, THERE'S DIFFERENT COLOUR STITCHING ON A SINGLE PIECE OF CLOTHING- IT IS JUST WRONG THAT THEY ARE ABLE TO CONTINUE TRADING WITHOUT BEING INVESTIGATED AND SHUT DOWN.
DEPLORABLE TO SAY THE LEAST AND AN ABSOLUTE SCAM.
Dear CHARLOTTE M.
Thanks for your message.
Please contact us if you have any issues, we will try our best to help you.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
I should have read the reviews before I ordered from DressLily. I place an order in December 2015 and today Is February 15,2016 and have yet not received any items. They were quick to charge my account, though. I have emailed twice and no response. SCAM SCAM SCAM.
Dear L R.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Crap clothing scammers they contacted me and only offered one item return money not the two I had brought. They asked me to change my review. I stand by what I said as they never got back to me they have not returned all my money if I change my mind they will give me a present. What more market stall rubbish in the guise of something nice. You were warned. Have they improved. I think not. Where is my full refund.
Dear Tina T.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered 7 items, received 5, on 1/28. I emailed them saying I wanted a return slip sent as well as my two items already paid for yet not received only to get a reply "we need pictures of each item, sleeve lengths, items lengths etc. I replied I want my items, the return slip or I'm contacting the Better Business Bureau. I called them this morning only to find they need a phone number or mailing address, which Dresslily won't supply, big surprise. I will get justice.
Dear Lynne B.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mary J.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service