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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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First things first- I placed my order on 12/09/2015 which they won't even look into your order til 3 months have gone by. Surprise, surprise after posting my review they offered to help. I just received my order yesterday on 3/18/2016. It was a coat which now it's too warm to wear if I could actually wear it. I ordered a 2XL- it just fits my sister in law who is a size 2/4. I'm going to save you time and trouble. This inferior product which is coming from overseas is grossly mis- sized.
First let me say that I still have not received the product, however I appreciate DressLily being so prompt in responding to my displeasure of the treatment of this order. They have graciously offered a partial refund and apology, which Ive accepted. They are very aware of the similar shipping and product issues with their customers and will be diligently working to rectify these product and shipping issues and will become more user friendly. Im counting on them to review their internal strategy in order to better their competitive standing in the online market.
3 of my order I have received after waiting 6 weeks turn oit to be either wrong size or inferior quolity. 1 order stll hasnt received after 2 month. Never do busoness with them! They will respond to your complain but they wont fix the issue. Nwver got my money back from them.
DearKazuko G.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service
Products take weeks/months for them to even ship. Sizing is WAY off. And they are horrible with answering emails and providing any solutions. I would never order from them again.
Dear Marina D.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We have canceled your order and offer you the information in the email, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Don't waste your time! Crappy clothes. Looks NOTHING like the picture. I got ripped off and will be throwing it in the trash. Their return policy is even worse. Not worth it.
DearJennifer K.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the inconvenience.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Waste of time and money. I ended up giving it to charity as soon as I got it. CHEAP CLOTHING. Not true to size. Uses material that is cheap. Cheaply made. I WOULD NEVER BUY FROM DRESSLILY. WASTE OF MONEY!
No stars
Dear a l.
Thank you for your feedback.
We are really want to help to solve your problem.
Please offer us valid order number or email dress so that we could contact you to check it for you.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./
Thank you for your cooperation.
Yours sincerely,
Dresslily.com Customer Service
Well over a month ago, I ordered what I thought was an awesome deal on three shirts from DressLily. I typically wear an XL shirt but I ordered three XXL shirts just to be on the safe side. I got two of the shirts. I never received the third shirt. DressLily did not notify me as to what happened to the third shirt. I had to inquirer by email to find out that they could no longer offer that particular shirt. They had no intention of even letting me know that I would not be getting the third shirt. They did not even offer to return my money.
Much to my surprise, the two shirts that I did receive were both way too small. They were more like smalls or mediums nowhere close to XXL. I notified DressLily. They referred me to their return policy. Their return policy is an ordeal! They had me to take pictures showing me measuring the arm, burst, shoulder length of each of the shirts in questions and email them.
I can only get a credit not a refund of my money. I wanted to be able to buy something else. They wanted me to return the two shirts at my own expense. It will cost over $50 to send the shirts back to China. This is more than I paid for the shirts. I would recommend that you stay away from ordering anything from this company.
I should have read all the negative comments on the internet.
Dear Michael S.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered tops, two of them, were extremely short and smaller. They clearly were not as pictured since the tops shown went mid hip. I tried to return to exchange and that's when it all went sour. They want pictures, me to measure them, in other words I had to prove to them they were unacceptable. I told them I want to return them and they at that time will see they are not as pictured. I order a lot on line and of course not everything will fit or be as pictured, I never have trouble sending things back. Online stores know you aren't able to try on till you get it, not everything will fit or be as pictured. Long story short, they won't take it back, they won't refund, so be sure what you order you want. Better yet, move on to another vender. This vender is not WORTH the hassle. Never again!
Dear Monica S.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Hank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
I'm getting the feeling that this company is a scam I ordered items, and they are all way too small! The label is correct, but everything is way too small, and smalls like diesel fuel. I've sent numerous e-mails, requesting where top return items, and have never gotten a response, and the 'live chat' is never available either. It keeps saying to get back during business hours. When would they be, since I've tried mornings, evening, and weekends, weekdays... absolutely ridiculous!
Dear Vicki M.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered a human hair wig. It was about half price. I'm pleased with my purchase. I paid for Express Sipping and got my wig 11 days later.
I have a previous wig order that I ordered in mid January and took the Free Shipping. I'm STILL waiting. Lesson learned! It's now February 22nd.
March 18th. My wigs arrived! I'm very pleased with my purchase! Express Shipping will be the only way to go!
Just received my order, Dress Shirt XL, labeled XL but it would be the equivalent of a small in Canada? Love the shirt but its 3 sizes to small.
Dear Glen N.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the inconvenience.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Most horrible swimsuit I've seen in my life. I ordered it and another similar and I regret my purchase bitterly. They are not even equal one hand up higher than the other side of the swimsuit lol.
Dear Maude B.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I ordered my stuff over 2 weeks ago, i ordered boots from Just Fab at the same time and received the boots and had to return them and i got my new pair already, but i cant track my package from Dress Lily, now i am reading all these reviews and I'm starting to think I just flushed money down the drain. DO NOT ORDER FROM THIS SITE!
Dear Michelle V.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered two of the exact same item, different colors. They can sewn completely differently! I have jumped through all of their hoops and still nothing. I have had to send pictures of the defects. Which they said they couldnt see the defect and then they requested more photos.
Dear Kerstin S.
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
We have offer you the solution in the email.
Could you please refer to your email?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Dresslily Customer Service
FIRST, I UNKNOWING MADE A LARGE PURCHASE AND WAS ASKED FOR MY DRIVERS LICENSE AND CREDIT CARD NUMBER... I HAVE NEVER BEEN ASKED TO DO THIS BEFORE... 3 MONTHS LATER WHEN MY PRODUCTS FINALLY ARRIVED -THERE WERE ONLY 2 ITEMS THAT LOOKED DECENT, NEW AND IN GOOD CONDITION... THE REST WERE PIECES OF!@#!
I WANTED TO RETURN THE ITEMS AND AFTER A ZILLION EMAILS AND JUMPING THROUGH HOOPS -THEY FINALLY GAVE AN ADDRESS IN THE US THAT I COULD RETURN MY PRODUCTS TO... I SENT THE ITEMS BACK 2 MONTHS AGO AND THEY ARE STILL SAYING THEY "NEED HELP TRACKING THE PACKAGE" EVEN THOUGH OF HAVE WRITTEN CONFIRMATION FROM UPS THAT IT WAS SIGNED FOR AND DELIVERED... HAVE STILL NOT GOTTEN A PENNY BACK -IF YOU DO, TOO, I HEARD THAT YOU HAVE TO SPEND IT AT THE STORE EVEN THOUGH SIZE, QUALITY AND SHIPPING DAMAGE OCCURS. THIS STORE IS A COMPLETE SCAM. TRY OTHER LEGIT STORES LIKE MODCLOTH, STYLEWE AND SHEIN... ROSEGAL, SAMMYDRESS AND DRESSLILLY SEEM TO BE THE SAME COMPANY AND EVEN IF YOU THINK YOU ARE GETTING A BARGAIN, MARK MY WORDS THAT IN THE LONG RUN YOU WILL ABSOLUTELY AND CERTAINLY GET RIPPED OFF -THESE PEOPLE ARE CRIMINALS! YOU WILL NOT GET WHAT YOU SEE ON THEIR WEBSITE -THEY SEND YOU COMPLETELY DIFFERENT ITEMS! I AM GOING TO FILE A COMPLAINT WITH THE FEDERAL TRADE COMMISSION AND BETTER BUSINESS BUREAU... AND SUE THEM. SOMEONE NEEDS TO STOP THESE PEOPLE -THEY ARE NOT LEGITIMATE THEY ARE CRIMINAL!
Dear Jennifer D.
Thank your for your message.
We are arranging the full product price to your account about the return items.
Please log in your account and check it.
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
Do not order from this company because they will come up with every excuse in the book try not to issue you a refund. Excuses, Excuses, Excuses. I will never order from them again.
DearBeverly W.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
I am sorry to tell you that we can not find the order in our system.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service
So, a few days ago i was notified that the dress i had ordered for my year 12 formal and had been waiting for for over 2 months was now out of stock. I wrote a review highlighting this matter as well as the many bad experiences that i have had in the past with the customer service of this company and the lack of responsibility taken to do with the various problems that the customers of this site have endured. Today i was pleased to find that they have refunded my money, so at least they are honest. But i would never shop with them again.
Dear Taylah G.
Thanks for your message.
We have checked the detail information and the tickets.
Since you are a valuable customer for us, after discussing with our manager, we decide to arrange the full refund to your account.
Please log in your account and check it.
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
Well it wasn't bad. Customer service needs improvement, and refunds could be better, and a better return policy. Overall still good. I see me buying a few items in the future.
Dress lilly was so wonderful at taking care of my questions and problems. I liked them so much that I will be ordering a lot of stuff from them!
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Deborah B.
Thank you so much for your important feedback.
I am sorry to tell you your order number is incorrect.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
Thank you very much for your kind support in our work in advance!
Yours Sincerely
Dresslily Customer Service