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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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These clothes are absolutely knockoffs. I know for a fact that some of the photos are from the Zulily site because I actually bought some of their clothes too and saw their pictures on this site. I ordered three items from Dresslily (no connection to Zulily) and they were NOT the same clothes that were shown in the picture. They are very, very poorly made. The stitching is horrible, the clothes are very smaller than the pictures, the colors are not the same, my fastners don't even work and the materials are not the same as in the pictures. And they don't have a customer service number to call and complain. This company should be reported but they are located in China.
I understand the prices being cheap the products probably would be too but it was not good. One of the dresses looked like an ugly cheap costume and the other had no body do your self a favor and do not shop here. There is no way to track where your Oder is and definitely will not shop here again.
Dear Jessica
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the detail information and solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
It is now two years since I ordered from Dresslilly, i still havent received My order or money. They dont deserve any stars. Iwouldnt think once about ordering from these fraudsters. Mrs Dian Bradley.
Dear Dian B.
Thanks for your message.
Please contact us if you have any issues, we will try our best to help you.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
I was stupid and ordered 12 tops and 2 pairs of shoes before I even looked at their reviews. The clothing looks NOTHING like what is advertised online! I ordered a size L and the clothing fit like an XS. I requested a full refund and I would sent the clothing back. I was asked to send in measuerments of my bust and waste and arms etc, to prove to them that the clothing does not fit... WHAT THE...? SO CREEPY! I told them no and from there it just got worse. Needless to say, I cant return my items for a refund and i have to just suffer the loss.
DO NOT BUY FROM THIS COMPANY! THEY SUCK!
Dear rebekka c.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Ordered 2 sweaters to be delivered to different addresses. Was told it would take 25 days max. Then when I contacted them, they said allow 45 days for postal delays. It has been 47 days. Contacted them again, they said be patient and wait for 90 days. I will have no use for the sweaters at that point. In dispute now with them through Paypal. Will NEVER order from them again.
Dear Marya E.
Thank you for your feedback.
We are really want to help to solve your problem.
Please offer us valid order number or email dress so that we could contact you to check it for you.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./
Thank you for your cooperation.
Yours sincerely,
Dresslily.com Customer Service
I purchased 2 blouses for $18.00. I checked out with my PayPal account and all was good. Then I checked my bank account. They had taken $90.82! I went back and looked at my order and there were SIX items added that I had never even LOOKED at, much less added to my cart! Then, the only way you can contact them is via email and wait for them to respond since their live chat is never running, even during their purported business hours. Luckily, PayPal agreed that this was fraud and refunded my money. I'm not sure how they did this, but it was SHADY. Never again!
Dear Maraiha B.
Thank you for your feedback.
We have arranged the full refund to you.
Please log in your account and check it.
Please kindly send me a private message if you have any issues.
Here is link: http://support.dresslily./
Thank you for your cooperation.
Yours sincerely,
Dresslily.com Customer Service
Nothing will fit they are made really strange I don't know who they would fit. The fabric is of sub standard quality. When they arrive they look nothing like what is shown on the web site.
DearJoyce B.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
Their sizes are definitely not the same as our sizes. I ordered 1 long coat and 2 short jackets, none of them fit. As they say, "you get what you pay for"...
Dear Debbie R.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I swear anyone that writes anything good about this site works for them. I ordered in august last year and no matter how many complaints emails or requests Ive sent no goods and No refund.! Scammers
Dear Christie R.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered my items before I read the reviews. After I read them I was so scared I would be ripped off! However I was pleasantly suprised when my order arrived close to on time. I puchased a jacket and a dress. I wear a size large and I orderd a size large, the jacket fit perfect but the dress was 2 sizes too small. I am going to try to return my dress for a bigger size, I will update on my progress with that. I want to add I am completly satisfied with my jacket. And would order from dresslily again.
It is now 2/27/16 and I placed my order on 11/18/15 and still have not received my merchandise. I was informed my order shipped out on Dec 25 but was not provided any tracking information. They told me that it was my fault because I failed to ask for tracking information in my order so they don't have one. What kind of a legit company does not have tracking information on their products.? The local post office cant help without it. I was then told I would have to wait another month before they consider it lost but no refund. What a joke! UPDATE: I was immediately contacted after writing this review and given a refund so I upgraded slightly. I received the item several days later and it looked nothing like the picture and was a complete different color than I ordered. Wont shop here again but appreciate the prompt refund.
Dear Deb K.
Thank you for taking your time to write your review and we apologize for this inconvenience.
For your order ***6092 we have shipped out, we will send an email to you to state the detail information.
And we have offered you the solution in the mail, could you please kindly check your account?
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
I placed an order in December, 2015. My items were shipped out on January 1,2016. Today is February 27,2016 and I still have not received my items. My initial inquiry a few weeks ago told me that it could take up to 45 days. I have waited long enough. It's really too bad that the company has such poor customer service. I guess we just need to buy from companies that are here in the United States. Shame on you, dresslily.com You are a far cry from a great company. Spend your money elsewhere.
Dear Kelly B.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the inconvenience.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order ***4988 we have shipped out, we will send an email to you to state the detail information.
And we have offered you the solution in the mail, could you please kindly check your account?
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
I think your products are great and generally good quality. Your level of customer service makes working with you a pleasure. Thanks for the prompt and efficient service!
Also your website is easy to navigate and I especially like the related items on each product page. These items help me find other things that are of interest.
Don't order from them everything is really tiny in size and they do NOT take returns unless the item arrived damaged. Ordered several items that came looking like they could fit a child and the fabrics are all junk, too! DON'T ORDER. BIG SCAM.
Dear Ruth K.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the inconvenience.
We have offered you the solution about size on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
DRESSLILY IS A SCAM... TOOK MY MONEY... NEVER GOT MY DRESS... NO RESPOND TO EMAILS. I HAVE NOW REPORTED THEM TO PAYPAL TO INVESTIGATED AND THE POLICE.
I will not change my review. I think people need to be told that you are a company that SCAM people money... YOU never sent the item... I found it interesting that Dresslilly only respond when i wrote a review on line. They never responded to my emails before. Please note I have had a refund, but only when I put up a review.
Dear s a.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
WHAT A SCAM! They stole my money and sent me the wrong completely wrong low quality item. Now after 3 messages i still cannot get a refund
Dear Isabelle A.
Thank you so much for your important feedback.
I am sorry to tell you that the order number you offered is incorrect.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./
We will help you to solve your return issue after we checked the detail information.
Thank you very much for your kind support in our work in advance!
Yours Sincerely
Dresslily Customer Service
Dresslily is the best site i have ever met online, your orders are in tact and arrived on time, and they have the best products online. I recommend it to all.
Cherno
I received 3 items recently and have been trying to return them. The sizes are NOT true to size. The customer service department can only be contacted by email. No one will send me back a returned packing slip, I've tried twice now. I've even threatened them by alerting The Better Business Bureau along with Facebook, which I am doing! I will not give up until something is done. Very disappointed customer! Diane V.
Dear Diane V.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the inconvenience.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
ORDERED 3 BLOUSES - SHIPPING TIME ACCORDING TO COMPANY 3-10DAYS- TOOK 20 DAYS - INFERIOR MERCHANDISE - FRAYED SLEEVES... NOTHING LIKE THE PICTURE SHOWN - COULD NOT SPEAK TO HUMAN - IMPOSSIBLE TO GET ACTUAL RETURN INFO... LEAD YOU IN CIRCLES... FINALLY PRINTED ANYTHING I COMPLETED AND RETURNED TO THE RETURN ADDRESS ON THE ORIGINAL PACKAGING. NOT EVEN A PACKING SLIP WAS INCLUDED IN THEIR SHIPMENT! SCAM COMPANY DEFINITELY STAY AWAY FROM THEM.
Dear Cheryl D.
Thank you so much for your important feedback.
I am sorry to tell you that the order number you offered is incorrect.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./
We will help you to solve your return issue after we checked the detail information.
Thank you very much for your kind support in our work in advance!
Yours Sincerely
Dresslily Customer Service
This is an updated review. After posting the previous review I was contacted by the company and was offer a solution which I accepted and now I'm satisfied with that offer.
Thanks Dresslily
Dear Hosam E.
Thank you so much for your important feedback.
I want to extend my sincere apologies for the problems you have experienced.
Your case has been taken cared of by our support team.
We have offer you the size solution in the email.
Could you please refer to your email?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kathleen P.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service