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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I ordered a dress off of this website! And it was $30. I paid, but I have yet to receive my dress! It is still in processing and it has been since February 22nd! I wanted the dress for my Prom, but I think that i will have to go somewhere else and buy one. I can't believe that this stupid website took my money and never gave me my order! Don't buy ANYTHING from this site!
I ordered my merchandise in early january. Got a confirmation they had taken my money but no merchandise. The tracking information leads no where. I'm pretty sure this is scam beware. I tried to contact them with no luck. I work for the News and am working on a story about how terrible this company is. I certainly would like to hear from them but have not as of yet.
Dear kim q.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I ordered a cardigan back before Christmas and I still haven't received it, 7 to 10 business days? I've tried getting ahold of them but I've not received any response yet!
Dear Garrett P.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Thank you for your time again.
Best Regards
Dresslily Customer Service
I bought two items about a month ago and still never recieved tracking info as to when my items will come.
Dear Gabrielle R.
Thank you for your feedback.
We are really want to help to solve your problem.
We have offered you the detail information about your order and the solutions in the email.
Could you please refer to your email?
We wish to continue serving you in the best way possible.
Yours sincerely,
Dresslily.com Customer Service
I ordered 2 items in November 2015, I received 1 item in December 2015. The 2nd item I never received as of March 2016.
I have tried multiple times to contact them, with no success by phone or email.
Although they did make sure to take their money from my account, which I can not get back.
Please beware and stay away from this site.
Dear Tammy H.
Thanks for your messages.
Please rest assured that we will try our best to full your satisfaction.
Please contact us if you have any issues.
Here is link: http://support.dresslily.com/
Our colleagues will help you after they received the information.
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
I ordered a pair of jeans about 8 months ago. I never received the pants! I sended several emails and never got an answer! They got my money and never sended me the merchandise...
Very very dissapointing... be careful
Dear alda g.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
Thanks for your support and kind understanding.
Best Regards
Dresslily Customer Service
Cute clothes, except the fact that you that you wear a large clothes, buy 3x times, because you order for a large and get an extra small.
DearAngel W.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service
Ho ordinato un abito ed è arrivata una blusa assolutamente non conforme alla foto del prodotto!
MAI più!
DearRita P.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
THESE GUYS ARE THE BEST FROM LEFT TO RIGHT... THEY FAST ON IT ALL... FROM PROCESSING TO DELIVERY TO RESPONDING TO QUERIES.
I order a couple of swimsuit more than a month ago now, to this date I have not get anything, not even a confirmation email, every time I call no one answers, this is such of disappointment! Never again!
Dear Yareli A.
Thank you for recent comments.
We want to extend our sincere apologies for the problems you have experienced.
We have explained the detail information on email, could you kindly check your mail?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
Purchased an item last month. Never received a confirmation email with tracking order. The transaction on my bank account shows that the money went to an Electronic company whatsoever. Tried contacting Dresslily but never heard back.
I am starting to think I've just lost my money and will now spend time trying to get a refund.
Dear Valentina B.
Thanks for your message.
Please contact us if you have any issues, we will try our best to help you.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
Placed an order on Jan. 27th, it's now March 3rd, and still have not received my purchase and no one gets back to me! Feeling pretty pissed!
Dear bonnie d.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order ***9472 we have shipped out, we will send an email to you to state the detail information.
And we have offered you the solution in the mail, could you please kindly check your account?
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
This company does nothing but lie, steal and gyp you! NUmerous BACK and forth excuses and lies! Still no product. DO NOT ORDER FROM DRESSLILY!
Dear Gayla G.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered on February 14 and have not received my order... It says shipped... Money has been paid by PayPal. I am very leary of this website after reading these reviews... I hope I am wrong and if I am, I will write another review.
Dear Carolyn w.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order ***17CN, we have shipped out, we will send an email to you to state the detail information.
And we have offered you the solution in the mail, could you please kindly check your account?
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
Have orderered over 5 times love jewelry, blouses fit perfectly, wigs are color changeable, love this web site.<3
UPDATE: DressLily contacted me per email on on June 12th, the order was originally placed in Feb. So it had been several months. They gave me 50 dollars to change my review. So I will change review to reflect this. I spent 110.00 they gave me 50 back and I did receive my order but could not use any of the clothing due to unfinished stitching, wholes and wrong sizes. So purchase from this company carefully: They asked for pictures of the clothes, It have been several months, I have already thrown them out. So if you purchase from this company be prepared to take pictures of the products for the company who made them because they don't they know what they. I won't purchase from this company again but you make your own choice. I have better things to do with my time that deal with this. Original post: I placed an order over a month ago. I have not received yet. You took the money out of my bank account. I asked for it to be returned. I haven't received my order nor have I received my money back. I going to discuses this with my bank. You seem to be a dishonest and immoral company. And this could have been avoided had somebody a human actually contacted me.
Dear Melissa D.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I ordered 4 items in January and received 3. Two of which were the wrong size and the third ripped right after opening. Im still waiting on the fourth item 46 days after order but am not enthusiastic about receiving poor merchandise. I will absolutely not be using dresslily in the future.
Dear stacy S.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Thank you for your time again.
Best Regards
Dresslily Customer Service
As an update, 3/4. I did receive my coat today. I ordered a medium and usually wear a small. The coat is at least 2 sizes too small. I have decided to keep the coat and donate it to someone or some charity. Dresslily did offer a refund after my negative review, but now that I have received the coat (2 sizes too small), I do not expect the refund, I plan to chalk this whole experience up to lesson learned. I am done with this company and will NEVER order from them again.
Dear Rebecca O.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Very low prices and amazing items! Shipping is quick considering where it is coming and going.
I ordered $300 worth of clothes thinking I was spoiling myself and at first they forgot to send me 3 different items. Took forever to get ahold of them to send the rest and when they finally did they only sent 2 of the 3 items. About a month later I received the last item and it had a huge hole in the middle of it... In the end I did not wear any of the clothes I ordered because it was cheap material and didn't fit properly. Their sizes are weird. Customer service is terrible, they tell you to contact them if you need anything but they don't even answer for weeks and when end up answering they aren't helpful at all... I DO NOT recommend this site to ANYONE!
Dear Taylor T.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jallyn W.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your unreceived case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service