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DressLily

2.1

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DressLily Reviews Summary

DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

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Tennessee
1 review
6 helpful votes
Follow Janice D.
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If I had read the previous reviews I would have never ordered from dresslily. I ordered a long sleeve top in a size large and it looked like an XS. I also ordered a wrap top and it was so cheap looking I would never wear it. I also ordered a human hair wig and it looked nothing like the picture and the color was not the same as in the picture. It was awful. I would never recommend this company to anyone and I would never order again. Further more, I will comment on facebook what I have experienced.

Date of experience: March 21, 2016
CustomerService R. — DressLily Rep
over a year old

Dear Janice D.

Thanks for your messages.
Please rest assured that we will try our best to full your satisfaction.
Would you mind sending us your valid order number or email address?
Here is link: http://support.dresslily.com/
We will help you after we checked the detail information.
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service

California
2 reviews
12 helpful votes
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Poor quality product
March 21, 2016

I ordered 4 shirts from dresslily, very impressed with the pictures on website and thought they would be what they looked on website. Just received the order after 20 days, my guess coming from China. Shirts are of very poor quality, stitch is so bad every order extra treads, 3 shirts of same size all different sizes, on collar the texture is different from one side to other, looks like last bit of the yarn (like on print paper, red color come to indicate end of paper) has been used. Very disappointed, what a waste of time and money if they dont refund.

Date of experience: March 21, 2016
CustomerService R. — DressLily Rep
over a year old

Dear vinod j.

We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service

NL
1 review
1 helpful vote
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Gorgeous!
March 22, 2016

I bought a wig from dresslily and loved it! It's so soft and feels like my real hair! Truly amazing! I plan to buy other accessories which are gorgeous! I strongly recommend Dresslily! Price is cheap but good quality!

Date of experience: March 21, 2016
Canada
1 review
3 helpful votes
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Ordered many items and spent over $160 I have not received my order nor has it even been processed. They won't even respond to my request
This site is a scam don't order from them!

Date of experience: March 21, 2016
CustomerService R. — DressLily Rep
over a year old

Dear ashley B.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service

New York
1 review
6 helpful votes
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I read a lot of reviews before I purchased from dresslily. Honestly, with the prices being so low, I didn't expect much. I figured they might be good for a beach season. So I went into it with low expectations--including delayed shipping and not planning to return anything if it didn't fit. I think this was the best approach and the only way to order from them. Low expectations. Having said that, it took about a month to receive about half of my order, which I was fine with because I ordered not expecting to get anything anytime soon. The merchandise in my opinion was as I expected. Frankly probably on the same level of quality one might purchase at Target. I purchased bikinis and cover ups and a couple of tee shirts. Honestly I think they are just fine and after trying them all on, they will definitely do the trick for a season. However, that is all I was hoping for. I wasn't expecting top quality. I was looking for a quick update on a budget. I have purchased many high end items over the years and you definitely get what you pay for. I look at this merchandise as disposable after one beach season. So that's my two cents! My advice: if you're looking for quality merchandise, expedited shipping and five star customer service, don't even consider ordering from this site. Because you will get none of the above. But if you see something you like and are prepared for it to take a while to reach you, and prepared that it's wash and wear life will be short, and prepared that if it doesn't fit you better cut your losses because a refund is unlikely, and if you are refunded, it will take a lot of jumping through multitudes of hoops to be satisfied. Shop with these warnings in mind. As for me, I'm satisfied with what I bought and found all items to be as expected: they arrived on a slow boat, they look fine but won't last, and there is no way I will bother returning anything that doesn't fit. I will just pass it along :) good luck!

Date of experience: March 21, 2016
New York
1 review
4 helpful votes
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Order never sent
March 21, 2016

I ordered a dress l************** over 20 days ago and it says 10-20 days and it still says processing. If I had read these reviews I wouldn't have ordered from here. I even tried to submit a email to them and it won't go through so now I'm stuck

Date of experience: March 21, 2016
CustomerService R. — DressLily Rep
over a year old

Dear Sara M.

Thank you for recent comments.
We want to extend our sincere apologies for the problems you have experienced.
We have explained the detail information on email, could you kindly check your mail?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service

GB
1 review
1 helpful vote
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Excellent Value for Money
March 22, 2016

I have bought several dresses and other things from DressLily and am so glad that I found this site. I love their clothes and so far have been delighted with each one that I have bought. The service is excellent and response is very quick. I will keep buying from this site and if you have not tried it, I suggest have a go and you will not be disappointed.

Date of experience: March 21, 2016
GB
1 review
1 helpful vote
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IOrder number L************** have ordered 2 dresses and 2weeks later thaye still have not arrived. I was told that it would be 5 -7 days. I am very dissapointed with this poor standard of service.
Toni B

Date of experience: March 20, 2016
CustomerService R. — DressLily Rep
over a year old

Dear Toni B.

Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the detail information and solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.

We will work harder to minimize the possibility of a recurrence.

Best Regards
Dresslily Customer Service

Nebraska
1 review
4 helpful votes
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Nervous
March 21, 2016

Didn't read any reviews beforehand, just fell in love with the clothes I saw and had to purchase. Now, after seeing these reviews I'm not sure what to expect with the size of items. I made specific measurements for each piece of clothing following their sizing charts online. But the number of sizing issues in these reviews are persuading me to think the sizing charts didn't matter anyway. I ordered 3/8/16. Im a patient person, I can wait a month or 2 and be fine if I still receive them. But I don't think the issues with sizing will make the order worth the wait. Id much rather cancel. But how

Date of experience: March 20, 2016
Florida
1 review
0 helpful votes
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L************** today. Your tracking number is BJ*******8449 and it will be delivered by China Post surface mail. The package should normally take 10-45 business days to arrive (approximately). After paying for two items and receiving only one, they send this e-mail with a new tracking number, when I try to track the package does not work.
Terrible company, I will posted every place I can for people do not buy from them.

Date of experience: March 20, 2016
CustomerService R. — DressLily Rep
over a year old

Dear Toni B.

Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the detail information and solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.

We will work harder to minimize the possibility of a recurrence.

Best Regards
Dresslily Customer Service

Texas
1 review
1 helpful vote
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Fast Customer Service
March 21, 2016

I had a small issue with my account so I filled out the customer service from and I was surprised how quickly I received a response.my issue was solved so fast I'm so amazed how awesome the company is.
I haven't received my order yet but i have purchased before and that order was filled perfectly and I loved all the items I chose.
This time I'm trying the cute maternity shirts I've seen on other sites for more th an double the price that dress lily has. I'm beyond excited I got an awesome deal!

Date of experience: March 19, 2016
Canada
1 review
2 helpful votes
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Love!
March 19, 2016

Overall Experience was great! Great customer service and products are great! I have already made a few orders with Dresslily and only one had a bit of a shipping problem. However, this was fixed fast and I received my items and am very happy with the quality of everything! Can't wait to order again!

Date of experience: March 19, 2016
North Carolina
1 review
2 helpful votes
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I buy things from this website or app quite often, and I love it. You can get a lot of nice things like clothes, heels and jewelry for a very inexpensive price. I'm sold.

Date of experience: March 19, 2016
Ohio
1 review
1 helpful vote
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Where'd my order!
March 19, 2016

I am behind pissed right now. I purchased an swimsuit weeks ago & still have not recieved it. When I attempted to get in touch with customer support it was telling me that the order number they gave me was incorrect & would not allow me to even submit a request. Im contacting the Better Business Bureau to shut this place down.

Date of experience: March 19, 2016
CustomerService R. — DressLily Rep
over a year old

Dear Celeste B.

Thank you so much for your important feedback.
Hi, please kindly note that the order number is not right, our order number should be 16 number and L at first letter,
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/

Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service

California
1 review
2 helpful votes
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HORRIBLE
March 19, 2016

I ordered 3 tops, size L womens (I am size 8-10). 2 tops came -- too small to fit 12 y. O. granddaughter -- no way to return, no mention of 3rd top -- chalk it up to Lesson Learned.

Date of experience: March 18, 2016
Kentucky
1 review
2 helpful votes
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I ordered something over a month ago and i never got it. But they still charged me! I am extremely upset! Plus there is customer service or number to call!

Date of experience: March 18, 2016
CustomerService R. — DressLily Rep
over a year old

Dear Karman S.

Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the detail information and solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.

We will work harder to minimize the possibility of a recurrence.

Best Regards
Dresslily Customer Service

Pennsylvania
2 reviews
6 helpful votes
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THEY TRULY ARE NOT WHO THEY SAY! I WAS DUE A REFUNDBECAUSE THE CLOTHES CAME RIPPED AND TOO SMALL LIKE IT WAS SHRINKED AND WHEN I SENT IT BACK TO ADDRESS PROVIDED THEY SAID THEY HAD NO RECORD. TRUE RIP OFF

Date of experience: March 17, 2016
CustomerService R. — DressLily Rep
over a year old

Dear MICK J.

Thank your for your message.
We have checked the detail information and arranging the full refund to your account.
Could you please wait patiently for it?
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service

California
1 review
6 helpful votes
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I ordered a jacket in early November and the shipping said 10-45 after shipped which was 3-5 days. Well it took 3 weeks to "ship" and when it didn't come within the 45 days I contacted customer support who told me I had to wait 4 months from the purchase date to do anything! It was complete bs! I am furious and I informed them it hadn't come by the 4 month mark so they wanted to send it again! I said no I want a refund and the they told me they would refund it but neglected to include the tax! This site is horrible. I will not return they just steal your money! Wish I could give 0 stars!

Date of experience: March 17, 2016
CustomerService R. — DressLily Rep
over a year old

Dear Kathleen E.

Thank you so much for your important feedback.
Hi, please kindly note that the order number is not right, our order number should be 16 number and L at first letter,
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/

Thank you very much for your kind support in our work in advance!
Yours Sincerely
Dresslily Customer Service

GB
1 review
1 helpful vote
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Recommended
March 18, 2016

Dresslily is great! Wonderful dress, good material quality, nice color, fits almost perfectly. I ordered XXL its a slightly bit big. But its hardly noticeable, so Im very satisfied. Thx!

Date of experience: March 17, 2016
California
1 review
3 helpful votes
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Very Poor Quality
March 17, 2016

I ordered two blouses from Dresslily got them after 2 months of ordering. The quality is no where near the picture poorly stitched, the size is small on one of them. Thankfully I gave them a small order to try before placing my BIG order which will never happen now.

Date of experience: March 17, 2016
CustomerService R. — DressLily Rep
over a year old

Dear ritu d.

Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the detail information and solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.

Thanks for your support and kind understanding.

Best Regards
Dresslily Customer Service

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339
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