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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Dresslily act's like they are going to fix the problem but they don't I ordered 80 dollars of stuff for them to give me the run around saying they want to help fix the problem when I didn't get my stuff but they did nothing. I don't think they sent anything just stole my money. They will steal your money and wont help you. So if you want to throw your money away order from here. I just wanted the stuff I bought. Wish they would just send it to make it right.
If it looks too good to be true, it probably is. It took them almost 2 months to get my item to me and when it got here, its so cheap and terribly made its not even wearable. It looks nothing like the item pictured. The skirt design is badly printed on the top. And its not even the same design. The material and shape of the skirt is not at all the same and looks like a costume you would find at walmart during halloween. Overall a huge waste of money. Doesn't matter if the product is cheap if you can't use it!
Update: I contacted customer service about a return on the item. They were very quick to respond (in about an hour or so) and offered me a refund. Added another star because customer service was very helpful in this situation.
Dear Brittany M.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
My son ordered a jacket from DressLily. When he received it, a snap was broken. We attempted to contact DressLily customer service. We could never actually speak to anyone. The machine said to leave a message. We then sent an email and submitted a ticket. We received an email response to follow a link. The link did not work. I submitted another ticket and received no response whatsoever. I will tell everyone I know to not be sucked in by the apparent good deals and cute clothes. The quality was poor, and the customer service is apparently non-existent.
Dear Tammi T.
Thank you so much for your important feedback.
Hi, please kindly note that the order number is not right, our order number should be 16 number and L at first letter,
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
I bought 5 shirts and we get 4. sizes do not match the description of products. It lasted nearly two months until I received the package and the transport was not free
Dear Ionut M.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I bought a mermaid knitted blanket for my daughter. I paid for it to be expitied. They took my money from my visa but never sent me an email to confirm my order had been shipped (which they told me they would do) nor have I received it yet.
This is very disappointing to say the least.
I tried contacting them via email and it kept asking me to LOG in. When I would try to log in it would tell me my email address was incorrect. I think I know my email address as I log in to it everyday to retrieve my emails.
I tried to send in a ticket # to track my purchase and again it told me my email address is invalid. There is no phone # to call them at and I can't submit my ticket # complaint.
This company should be banned.
Extremely disheartening.
Dear Noelle D.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Thank you for your time again.
Best Regards
Dresslily Customer Service
I ordered and received several items of clothing from Dresslily. The order arrived much quicker than I had expected and all the articles were as shown in the photos. I will definately order from this company again
I ordered from them and never received my item. Contacted customer service, they basically said "too bad."
Dear Kim P.
Thank you so much for your important feedback.
Hi, please kindly note that the order number is not right, our order number should be 16 number and L at first letter.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
I ordered 2 blouses 3/9/2016 and no arrival and says 3-7 days... I called customer service and could not help me at all. I am so heated
Dear Loretta L.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly send me a private message stating issue and your email address. Here is link: http://support.dresslily. Com/
Please rest assured that we will check the information for you.
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
I have ordered several times from dresslily.com, and have such a positive experience, the customer service is great, the items fit (if you order a size up) and the best part. The price. Totally worth it.
I dont know if the quality is good or not, I am still waiting on y order to be shipped. The shipping guides say it could be up to 10 days so I waited that long before submitting a complaint to customer service, then they say they need longer for quality checks and it will ship today and it still hasnt shipped out. Its a dress, I could make one quicker than this
I ordered and received a blouse from your company. The blouse is too small, so I contacted your customer support. I was given a ticket number, and now have not heard back from you. It has been over two weeks. All I want is blouse that fits. Your size large is actually a size small. I would love to have this resolved soon. If this is how you do business, I probably won't be doing any more business with you in the future.
Dear Connie W.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
"Dress Lily has been great to us. good prices and products.My husband is enjoying buying me lots of different out fits and shoes to make up complete amazing looks to die for. Everybody we know has loved the new me, and we tell all we know about Dress Lily.com so yes i am loving my new life full of great cloths"
I trust dresslily like I trust my family. All products I received look just like the picture. Great quality and very cute. The only thing I'd say for future buyers is that if you have a cup size above a B, this might not fit you. Although if you really like it it's worth a shot because it's adorable. Don'e miss this great online shop, you will not regret to order!
L************** Dresslyli stole my money, more than a month sinceo I placed an order and do not send a item, or return the money. No answer the phone or emails. Dont buy anythings from this webside.
Dear Yamileth M.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered you the detail information on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Ordered 6 swimsuit for vacation on March 1 payed to have them shipped sooner received two of them a couple of days ago where are the rest of them they are for vacation in April I am going to be very pissed and never ordered of recommend this company again it's been almost a month I would like a email from your company yvette easterling is my name *******@comcast.net is my email
Dear yvette e.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email? We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Dress Lily is horrible.
First I create my order on my phone, and I go to buy it and no matter what card I use It has an error (Nothing to do with my end). So I try to purchase it on my laptop and have the same problem. So i try on a desktop, same problem. I tried different cards, different devices, qnd even creating a new order. Nothing.
So I contacted help. They sent me an invoice for me to pay a different way. I used the other method to pay and came to find out it gave me an additional charge for using the other method.
So I contacted help again. They said they could not refund the charge. So I asked for a discount toward future purchases or a discount off this one for all my trouble. Rather than helping me some lady canceled the order & "refunded" my order. (Its been a week, still not even returned to me). I have no idea why she canceled my order. Then she CLOSED the help conversation so I could not reply.
So I contacted them again complaining about all of this. The only solution they have for me is for me to "place a new order because products in your order are out of stock". By this point I should have long given up, but there are a few items I need and this seemed to be the best place where I found them (false. Do not use dresslily.) I tried again to purchase a new order. Again, still will not let me pay.
Dress lily is rude and unhelpful. They are horrible to work with and could care less about helping you.
They want money to flow to them but they make it too hard.
DearWhitney A.
Thank you so much for your important feedback.
Hi, please kindly note that the order number is not right, our order number should be 16 number and L at first letter,
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
Quality merchandise, purchased coat for my husband and he loved it! Will definitely continue shopping at dresslily.com.
I'm trying to get a refund from dresslily from a order I placed.
The address was wrong so the packages bounced back to dresslily, but they still aren't giving me a instant refund.
They want me to wait 10-25 business days so they can receive their parcels first, which they know for sure they are getting back, so why I do I have to wait for my refund?
Refunds should be instant when merchandise is sent back.
Not to mention, one of the items wasn't in stock, & I was supposed to get credited for & dresslilly never credited my dresslilly account.
All & all,. I just want my money back & wipe my hands clean of this company.
Dear Katrina K.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
The pieces arrived on the accorded date but I had some issues with the sizes on 3 of the pieces. I got the issue handled greatly by Ashley, she assisted me on every step. She sent me the right sizes and... SHE ALLOWED ME TO KEEP THE PIECES I GOT FIRST! So I didn't even have to return the first pieces I got, I kept them and gave them to people who could wear them. The designs are very stylish and I'm willing to keep shopping. Thanks!
Order number: L**************
Dress lily is taking pictures from other designers and saying that they are selling it for a way cheaper price. One of my favorite designers Elle Saab sells her dresses for thousands of dollars and dress lily has the same photo from Elle Saabs fashion show selling for $15. Another thing is prom dress are also being taken from other sites and being put on there for hundreds cheaper.
Dear marie s.
Thank you so much for your important feedback.
Hi, please kindly note that the order number is not right, our order number should be 16 number and L at first letter,
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear alana V.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right. Please rest assured we will do our best to help you. Please kindly connect with us with stating your order number and your issue in details. Here is link: http://support.dresslily.com/
Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service