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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I was going to purchase 5 swimsuits but I've changed my mind. My daughter has Down Syndrome and the suits I thought would be great for her body shape but after reading the reviews I think I will pass on it. What a shame to hear all the negative feedback but very thankful.
Dress silly and their sister companies(do your research shoppers, dress silly has several names) are devoted to scamming. They are professionals. Is their any way to send out a mass alert at once to all social media sites? This will be an effective way to alert millions at once. As long as there are masses of people that are not aware of sites like sitejabber or the scammers like dress silly these companies will still rake in millions of stolen money. And note to dress silly... don't bother sending me your generic halfass attempt to deceivingly offer me a "solution" DO NOT ORDER ANYTHING FROM DRESS SILLY (lily). RUN, DON'T LOOK BACK! AND THE POSITVE REVIEWS ARE FROM PREVIOUSLY BURNED CUSTOMERS THAT WERE OFFERED FREE STUFF TO REMOVE OR CHANGE THEIR NAGATIVE RATINGS, BUT FREE STUFF WILL ONLY BE SENT AFTER THEY WRITE POSITIVE REVIEW. WONDER HOW MANY PEOPLE FELL FOR THAT TRICK AND WERE TOO ASHAMED TO TELL ANYONE ABOUT HOW THEY WERE SCAMMED TWICE BY THESE COMPANIES?
Dear tish w.
Thank you for notifying us of your complaint.
We are deeply sorry about this inconvenience. We will do our best to help you. Therefore, please connect with us by private message with your order number and stating your issue. We look forward to serving you in the best way possible.
Here is link: http://support.dresslily.com/
Thank you for your time.
Best Regards
Dresslily Customer Service
I have made two orders from dress lily. I have received majority of both orders. There were a couple items I was not pleased with and I received a refund for my dissatisfaction. The other items I absolutely love. The prices are great.
I wish I could attach photos of the LAUGHABLE item that arrived (47 DAYS AFTER ORDERING MIND YOU). The item was a completely different, cheap knockoff of the photo AND arrived with green marker marks all over it. No joke. After reading reviews, I think I'm gonna have to avoid the inevitable headache of trying to return it and just take the loss. Learn from my lesson and stay away.
Dear Jessica P.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Their sizing is completely off and they do not honor their warranty / return policy. I ordered a 2XL and it is about a size 8. Plus the zipper is a cheap aluminum silver one. The dress was a nice long cocktail design, The zipper did NOT work with the dress, had it actually been the right size. I also ordered a grey dress, it arrived GOLD.
When I immediately notified them, they refused to honor their return / warranty policy. Instead they "offered me $20 credit toward other items" I paid $49.98 for what I bought.
DearMichele J.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/
Please rest assured that we will check the information for you. Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
Excellent prices and good product. Have ordered swim suites and clothes and have been very satisfied. Had a few issues with the swim suit sizes but it was resolved quickly.
Like a lot of people have been saying... I placed my order and paid for expedited shipping. My account was charged but have not received any notification as to when my order will be delivered. I do not have an order number just a truncation number from the charge. No phone number on the website to talk with someone. Without an order ID I can submit a inquiry as too what is happening. Feels like I have been scammed. I have left a message on the customer support number from this site, no call back. Live chat on there site is never up and running to connect with SOMEONE! Stay clear of this scam!
Dear Terry W.
Thank you so much for your important feedback.
Hi, please kindly note that the order number is not right, our order number should be 16 number and L at first letter,
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
I wish i had never ordered from these people, I have 4 items which are allto small. But i have asked them many times for returns details. I have given up. This is a SCAM i will put this down to experience
Dear nesta h.
Thank you so much for your important feedback.
Hi, please kindly note that the order number is not right, our order number should be 16 number and L at first letter,
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
Horrible, horrible "company"! If I could give it zero stars, I would.
I ordered 3 items from their website back in January - a shirt, a pair of pants and a skirt; I received the pants and shirt a few weeks later, DAMAGED. They both had fraying all over making them completely unwearable. I contacted them and was informed that I could return the items but would be responsible for shipping cost to China OR I could keep them (and what, use them as rags?) and they would refund me with STORE CREDIT... HAHA Yeah, no! Like I'm ever buying from you again! So, after several not so nice emails, they agreed to return 20% of my purchase price to my credit card. Okay, still not great but I guess it's better than nothing.
I waited and waited hoping to get the 3rd and final piece of my order (the skirt) and that it would work out and restore some of my faith in this company... and I waited... and waited some more... and finally, today, after almost 3 months, the skirt arrives.
1. Unfortunately there's fraying on this one, too
2. It's not even the same product that I ordered. Yes, it's a skirt BUT the fabric looks nothing like shown in the pictures and the design pattern was completely different than pictured.
UPDATE: 4/15/16:
After writing this review Dresslily contacted me about my problem. They offered to refund me $20.00, which I quickly accepted. I was asked to update me review in which I replied that I'd be happy to do so once payment posted back to my credit card. It finally came through.
I'm happy that they decided to try and make this awful experience somewhat right but I'm still bummed that I have no clothes to show for it; when I had fallen in love with what I THOUGHT I was going to get. All in all I'm still out about $5 (after an initial $5 refund and now the $20 refund) but I guess it's better than nothing.
Dear Jackie M.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Waited for weeks to get my order! The more I questioned when my order would actually ship the less cooperative this company became. Then they must have gotten tired of me asking cuz now I guess I'm not getting my order. I want my money back. I will NOT be ever ordering from this company ever! Making it very well know what they did to me!
Dear Jenn H.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have checked the detail information and We arrange the full refund to t your account.
You can log in your account and check it.
Thank you for your support and kind understanding.
Best Regards
Dresslily Customer Service
I love this website. The website layout is absolutely stunning and exciting and the amazing deals on the clothes makes it super affordable. I also love the clothes that they do sell; super cute and definitely stuff that I would wear.
I ordered 3 sweaters and a tank top. The shipping took over three weeks, but I didn't mind that so much, however it made me much more disappointed because I had waited so long to get the items. One sweater was not even similar in cut or color to the picture. It was really ugly, and the sweater in the ad was so cute and whimsical! The next sweater was sized really badly and although it did look similar to the picture in cut and color, it was made very cheaply and there was no real fit to it, around the body, it was like someone made a cheap copy of a nice expensive sweater. The other sweater was supposed to be a nice fluffy cardigan. It was polar fleece on the inside and tee shirt material on the outside. Soft, yes... Attractive, no! So when I contacted the company they said ohhh sure you can send the items back, BUTwe want to see pictures of what u mean, AND to get a refund we will charge you shipping both for delivery (delivery has been free) and return... It's a scam. Plain and simple. You get what u pay for I guess. I knew the prices were too good to be true!
Dear Barb Z.
Thank you so much for your important feedback.
I am sorry to tell you that the order number you offered is incorrect.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/
We will help you to solve your return issue after we checked the detail information.
Thank you very much for your kind support in our work in advance!
Yours Sincerely
Dresslily Customer Service
I WANT TO RETURN A WIG. IT IS NOT LIKE THE PICTURE. I'M HAVING A VERY HARD TIME TRYING TO DO IT. I WANT A PHONE NUMBER WHO TO CONTACT. I DON'T KNOW HOW TO DO A PDF FILE..
Dearsandy m.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
I had a question relating to an order i placed. Dresslily answered it quickly and i was very pleased with their quick response and resolve of my question.
Thanks very much
Ms. Sommers
Ordered 4 items, only got 2, no word for weeks on the other 2 despite trying. Sizes are WAY OFF & quality is very cheap & closes smelled really bad. Can't seem to get an answer on how to return.
Dear Stacy A.
Thank you so much for your important feedback.
I am sorry to tell you that the order number you offered is incorrect.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/
We will help you to solve your return issue after we checked the detail information.
Thank you very much for your kind support in our work in advance!
Yours Sincerely
Dresslily Customer Service
I'm very satisfied! Fair prizes, good items, cute style, and great fit on all the clothes I have purchased! Also like the customer service and the quick replies when you are in doubt. Like the D point system to save money on orders! :)
The size charts are completely off! I ordered XL & when I tried to return it, they wouldn't give me the return address! I requested 5 times! The clothes aren't just cheap, they're made for Chinese - not Americans! The customer service is nonexistent! I still haven't got an address to exchange these items for a larger size or other items! I spent $56 on this junk & they won't even try to make it right! Buy American!
Dear Tinda C.
Thank you so much for your important feedback.
Hi, please kindly note that the order number is not right, our order number should be 16 number and L at first letter,
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service
The worse website to buy clothes from. I refuse to put this in the clothes box for the less fortunate. Poor quality and is nothing like the picture. Never buy these cheap clothes please
Dear Camille S.
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Yes, the prices are cheap but you get what you pay for... the quality is exactly that and there isn't a chance you would even think about wearing one of their bathing suits in the water. Very thin and definitely not swimsuit fabric! And the fit is way off as well even for my 5'2 103 lb teenage daughter. Think twice before you buy. Sadly my suits are going in the trash as you can only get Dresslily credit!
Dear Jill G.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Wow! So many cute cheap things! Everything is believably priced, even the shipping is as cheap as it gets (as in FREE!) which is a huge thing for me as a regular on line shopper. When it comes down to it, DressLily has the best prices on the market! :)
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maria V.
Thank you for your message.
You can contact us if you have any issues.
We will try our best to help you after we checked the detail information.
Here is link: http://support.dresslily. Com/
Thank you for your continued patience and kind understanding.
Yours Sincerely
Dresslily Customer Service