DressLilyReviews 4,651

The reviews for the website is horrifying! I should have done my research before ordering now I don't know what to expect when and if I receive my order. I placed an order on May 5th and have yet to receive anything although I received an email stating it has already shipped. Speaking of e-mails, I've received at least 8 emails stating one has shipped, one is on back order and the last one states... hank you for your recent ticket.

We have not heard from you for 7 days now. Therefore this ticket has been closed automatically.

HUH? I'm totally not understanding, the company immediately charged my credit card and after so long and countless emails later, it's been canceled? How can that be if shipments were made?

Update: customer service reached out to me and offered to refund me my order. For some reason, they refunded $56 when my order was for $58... not sure why, but at this point, I'm ok with this resolution.

All size are probably asian chart, and therefore all the things we ordered are way too small. They made me send pictures, recap all my orders, only to tell me it's my fault that it doesn't fit (adult XL doesn't fit my 13 year old boy...) and that they won't take the clothes back. I lost $58...
Don't buy from them, you will regret!

I was extremely disappointed with the merchandise I received from this company. The sizing was completely off and if you do order make sure you understand that it is not American sizing but China sizing so order at least 2 to 3 sizes bigger. I wrote an awful review and complained that to return my merchandise would cost more than the cost of my purchase. After multiple emails the company did refund me my entire purchase. Unfortunately I am not able to use any of the clothing I purchased although the items are cute and I would have loved them in my size.

I previously wrote a review about this website, saying that they have taken over 3 weeks to deliver a cushion cover. Dresslily read my review and offered me a refund, and said I could still wait for the item to arrive. So I am happy with this outcome. Hopefully the item actually arrives though as it was part of a set of 3 for my sister's birthday... she received 2 but not the third and the tracking information that I paid extra for has not been updated for over 10 days. But I am glad they actually made the effort to resolve the issue, so may use this website again.

I ordered 2 shirts, XXL. I'm barely 185lbs and apparently to the designers here, XXL means 140lbs of skin and bones. The wrist size is about 12 inches, so if you even resemble a grown adult then don't waste your money.
UPDATE: Customer service response is to issue a refund, which does nothing to solve the problem for future customers. Stop mislabeling sizes, or provide an easy size chart that's based in this reality and maybe you'll stop getting thousand upon thousands of negative reviews.

For example, an XXL shirt should be for a muscular (or not so much) male weighing between 220-240 lbs. Your XXL MIGHT with some lubrication applied, fit someone weighing 160lbs. If you want to fix the complaints, then start from the bottom (or top) and actually fix the sizing issues. These shirts should be labeled small to medium at best.

I ordered a mermaid blanket for my friend on 4/21. They didn't even ship the package until 4/30 and it is coming from China. Today is 5/16 and it is still in Asia. I will never buy anything from this company again.

I saw the ad for mermaid blankets on my Facebook and thought that it was hilarious. It is definitely not funny enough to wait more than a month for a blanket that I should have given my friend three weeks ago. Lame.

I did have a problem with the length of time to receive order, but DressLily worked with me to correct this problem and did a great job of resolving the problem. Thank you DressLily.

To all readers, Thanks to Dresslily, i feel beautiful in my body. The dresses that i can buy in 2xl and 3xl are just excellent.In my country, we don't get beautiful dresses in my size and when i discover Dresslily i was impressed by the dresses and its prices. The fact it's free shipping make it easier for me to buy from them. Honestly i am a housewife and i am not that rich and Dresslily offers me the opportunity to feel beautiful like i am. It's true it take 3 or 4 weeks to receive the order but it can be understood as it's free shipping so people out there be patient and when you receive your order you will be satisfied.
Regards to everybody"

First order went great. Size, color is great. Will order again.

I normally fit size S and M. I saw that sizes start at M and go to 3XL. So just to be in the safe side I ordered the stuff in L, and it's still child size.

Worst of all, I check reviews later on and see that everybody is having these issues. So probably the shop owner doesn't care or he would have changed something / posted a warning about size differences.

Sometimes I read replies, but wheree it comes down to is that on a return the buyer has to pay for ALL the shipping costs. Both ways. That's probably more than the costs of the clothing. So this site or whatever they tell you won't help a bit.

Most of the clothing is directly findable at AliExpress. They charge 150% and than still have it shipped to you directly from China. So if there's someone in between making profit. It would be fair if he gave you (us) some more certainty and customer service in the process.

But no. Making easy profits and making it as hard as possible to return the goods.

I won't come back to this shop ever again! And I suggest new customers take a look at eBay / Alibaba / AliExpress before thinking about ordering for this crappy shop.