DressLilyReviews 4,651

I ordered an auburn/reddish brown colored, shoulder length wig from Dresslily and to my surprise it actually took less than two weeks to arrive. The wig looks just like the picture of the model on the website except it's a little bit longer which I really like. Dressliy also gave me a free wig cap which is really handy because I've never bought a wig before and didn't have one. The wig came in neat packaging and the delivery time was excellent for free delivery.

I ordered 2 blouses in size 2X. Let me tell you they didn't even fit my friends who are a size 10. The sizing runs so small. Will not order from this site again. 4 items ordered all are too small.

I received two items last week. I still can't read Chinese and therefore cannot read the tracking information (that I paid extra for) on the other two items. When I go to "My Orders" it shows that I only ordered 3 items, when I ordered 4 and paid for 4 items. I want to know when the other items will be delivered and if one of the items is unavailable I want my money back! I've contacted them and the response is so convoluted it doesn't make any sense. This is so frustrating!

I ordered 4 blouses and a curly wig, I received two blouses of the same color the wig looks nothing like the picture actually it looks like an animal. When I contacted them through paypal the blouses I really wanted was not in stock even though they promised me I would receive them in 7-10 days. I asked for a total refund they were hesitant to give one thank goodness I paid through paypal who is going to refund my money. I'll never order another thing from overseas. It's a shame that these people make other overseas companies look bad.

So I am updating this review since the company is obviously misleading or down right lying. I ordered on August 2,2016 received a confirmation that i would receive the entire order in 7-10 days as mentioned above I received 2 green blouses & wig which didn't look at all like the picture on DressLily, their sizing is completely wrong. Since I was ordering from out of the country I order a size larger then I normally wear barely could get it over my head. This site is a complete and total rip off.

I bought 2 swimsuits from the company. It took almost 3 weeks to get the package despite being assured it would take 5 business days. When the products came they were tiny (extra small sizing) despite them being labeled medium. One of the tops has random strings for straps that do not make sense and the other cannot be put on due to the straps not having any elasticity whatsoever. The bottoms of one suit are small enough to fit a young child and that's about it. The other bottomside are small but could work if you have no problems with baring a lot more of your butt than is appropriate. The items did not have sizing charts or descriptions and cannot be returned, which was not stated at the time of purchase, of course.

Update: The company sent me a message with a link to the return policy, which does not allow for me to return the products. They did promptly respond to this review and refunded me, but I am still stuck with nonfunctional but cute bathing suits. They asked me to change my review and they would give me "a big gift after you have done this." While I appreciate the quick response and refund I will only update me review due to the customer service after the fact, not for the bribe of a "big gift".

I have never had a company ask me to send a copy of my license and credit card to them online. I order about 170.00 worth of items and they took the money out of my account. They have no phone number to contact them and when I try the online chat I keep getting an automatic response from them. They are refusing to send my order until I give them a copy of my photo id and credit card. Do they think I am that stupid. You took my money so send my order. Quite simple.

Ordered my item on July 4th. After 25 days my item had yet to arrive so I contacted Dress Lily and was told that it could take up to 25 days to arrive. HA HA. I waited a few weeks and sent Dress Lily another message and was told it could take up to 45 days for my item to arrive. Today is day 46 and my item is still not here. I have asked to be refunded twice and am only told to wait. I received an email asking if I was satisfied with the product, another joke, I don't have the product. Dress Lily is a terrible company with terrible customer service.

I recently ordered 4 items from Dresslily.com 3/4 of these items are perfect. They looked exactly like the picture which for the price I was somewhat surprised. I have ordered from many, what I will call "discount merchants" online and often times the differences are too noticeable to ignore but these are great and durable. However, there was one item that was just wrong, it is not that it was a misrepresentation of the item I order it was literally just the wrong item. I came across the item they accidentally sent me on their website and it was a perfect match to the item I received but again not what I ordered. I have not directly reached out to customer service to correct this because I altered the item and it has grown on me, now I like it too. I may try to reorder the item I initially wanted but I have not yet. I will say that I am good with alterations of all kinds so even with the one mistake I have encountered with them. A minor alteration for the price I paid was worth it and everything still worked out for me.

I ordered 3 bathing suits on 7-25-16 and paid extra in shipping ($15.90) to have items arrive within 6-8 business days instead of 10-15. On 8-15-16, I finally received 1 bathing suit, still waiting on the other 2. I have emailed them multiple times just to get refund on the extra shipping that I paid with no resolve. Now after receiving the 1 bathing suit, I realize that the size chart is way off. I ordered a large and it is more like a small or extra small. I would normally order a medium, so I thought going to a large would be ok but NOT! Very upset that my other 2 packages still have not arrived and they refuse to refund the extra shipping I paid! Who knows when I will receive all packages. I still want a refund on the extra shipping and at this point may soon want a full refund for total purchase!