DressLilyReviews 4,651

I should have known when there were misspelled words throughout the website that there would be problems with this company. My order has not been delivered now for 30 days. The tracking method with DHL is also a total scam. My order is supposedly being sent all over my tri-state area before getting to me.

Update: As soon as I did this review I was contacted by customer service. They apologized for my delayed or lack of items. Customer service said they have credited back my PayPal funds already. I checked PayPal and my full refunds were there. I can say I was disappointed with my lack of items, but happy that customer service resolved my issue without a lengthy process.

So I ordered two transactions from this company. My first order placed was on September 29th, 2016 of a Halloween shirt and a wig. Second transaction was a dress. To this day I have not received one item. What good are items for a holiday when you can't even receive them. Buyers beware... the stuff is coming from Netherlands. I received some bogus tracking and nothing has come. They probably use one tracking number for all orders. Last thing it says was that it was in U.S. customs over 10 days ago. Total scam!

I ordered 2 mens jackets. One came down the wrong size and way to small the other one fit perfectly well. When I enquired, they said I'd ordered the wrong size and to check my order. The order is not in my account so I can't check the order. They said that I used my 'other' account to order them. I don't have an 'other' account, I only have one account. They came back and quoted an email address that I use only for Paypal - I don't have an account for Dresslily in that name. They have continued to come back with confusing questions and statements and I am currently having to re-explain the whole thing again from the beginning which is becoming extrememly frustrating! I'm guessing someone who isn't English is sending me the messages? Anyhow, I want to send the items back as I can't be bothered now, having waited so long for the items in the first place. Has the potential to be a great service but very slow deliveries and hassle just let it all down. Won't be ordering from them ever again. Back to Amazon... AND so the saga continues! I've now been asked to check my PayPal account for the order - which of course will only show my payment for the order, not the actual order details. I am now sick and tired of backwards and forwards emails to this ridiculous company. It has gone beyond a joke and I simply want to end the whol thing. I wish I had NEVER purchased from this company in the first place. Unbelievable hoops and they clearly do not understand what I am saying and have been saying all along. Lost in translation? Probably yes, but I am past caring!

The package took a ridiculously long time to get here, but that's not why I'm writing a review. The items on the site look nothing like the actual crap that they send you. I ordered a mermaid blanket because of the glowing reviews and adorable picture and when it actually did arrive the colors were all wrong and dull and the material was horrible. They enhance the pictures on the site and are not truthful with how it actually looks. I'm never buying from DressLily ever again.

Update:
DressLily recently contacted me apologizing profusely for the package and refunded me in full. They even allowed me to keep the item and seemed very willing to resolve my issue, which I greatly appreciated. Knowing that they value their customers makes me much more willing to buy from DressLily again and I apologize for the bad review before I gave them a chance for them to resolve the issue.

I ordered my products for my birthday on September 15, received order number: LP**************, and then the tracking number which is: IB*******1421 for USPS. I called USPS Customer service and they do not have information for this tracking number. Today is September 25, and still waiting. I have an event to perform at and was hoping to have my packages delivered before then. Can you please advise me when my package will be delivered. Because of this I'm not sure I can order anything else from here because there is no one to answer the phone number given, live chat isn't for people who ordered products, and the tracking numbers are not found at USPS.
You have beautiful products, but the shipping and lack of customer service availability is a really big issue for me when I have to perform as much as I do.
Once again, please advise me when I will receive my packages...
Respectfully yours,
AMH

Back at the end of August I ordered this amazing black dress from this site. It's a hollowed out mini sheath dress with a backless skull print. I also ordered a pair of leggings to go with it. They are black and red and have a Christmas theme... didn't know that until I already purchased them. My fault. I didn't pay attention. Anyway, I received the leggings yesterday and have yet to get my dress, which is what I was most excited about. I have read the reviews on this site and am worried that I won't get my dress? I have searched through this site looking for reviews on that specific dress and have yet to find a single review. I cannot be the only one who ordered this.
The leggings are great! They're comfortable and fit nice around my body for being a size too small. That's also my fault. I didn't pay attention to the size I was ordering. I saw the "one size" words and assumed it was a one size fits all, but it was actually a range from XS to M. I am a pear shape and I am normally around an XL. However, I tried them on anyway and they fit actually pretty good for being a smaller size. Again, this is not their fault.
I still have yet to receive my dress and am worried I won't get it. I will update as soon as it arrives.

I will say that DressLily stands behind their products and customer service is key to their success. They sent a survey about the wig I ordered, the wig wasn't exactly as the picture provided online. I didnt want to send it back due to the travel involved, I was just going to keep it. When I explained in the survey my displeasure they provided me 2 options about my purchase; a full refund or a credit with points. I was willing to try another wig, so I took the credit with points. I appreciate the willingness to make it right. I received my new wig over the weekend, I haven't really had a chance to look it over but I will keep them posted for sure. Great customer service!