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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I am waiting now one month and communicated several times about a refund due to me. Even though I was promised my refund after telling the customer service agent my next call would be to the Better Business Bureau, she didn't process the refund. Not seeing the funds returned to my account, I messaged a week later and she then proceeded to ask me for the order number and tracking info... Really... she couldn't have asked me without my prompting again.
I don't have an issue with overseas customer service usually, but I will say the language barrier is certainly impacts the experience. Because of English is a second language to the Chinese customer reps, the misuse of grammar and wording makes the communication rather strained.
I also ordered a mermaid blanket on 12/18 and paid extra for expedited delivery so it would be here before Christmas, today is 12/29 and still have not received it, and cannot get any information on it's whereabouts from the tracking number. Have ordered from here before, but will never again.
Dear Cheryl,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
I ordered a burgundy dress, expecting it to be my prom dress. In the package there was a totally different product. The fabric is coral-colored, looks much more shlocky and for sure it is not a dress to wear anywhere apart from doing housework.
Waste of money.
Dear Ania,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
It's amazing that so many of the reviews exactly describe my experience. What is the purpose of making tracking available when the info hasn't been updated for two weeks?!?
Dear Customer,
Thank you for your review.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Poor quality and I'm a medium normally and ordered XL sweaters and way to small. Waste of money
Dear Bobby,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply.
Dresslily Customer Support Team
Why are they still in business? They actually ran a fake $277 Pay Pal invoice thru on me with my log in email alone! Took all morning to get it canceled!
Sent to WXXX and Sandra XXXX DBA Vacation Rentals
*******@aol.com
Sent from Hassan
*******@dresslily.com
Invoice number *******
Date payment is due Dec 28,2016
Amount $277.00 USD
Dear Sandy,
Thank you for your review.
Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/
Please kindly note that once you pay the order with PayPal, there will be an transaction ID for your payment.
For your order, we will check it for you. Please kindly tell us your order number to our support center.
Best regards,
Dresslily Customer Support Team
I too ordered the mermaid blanket before Thanksgiving so it would arrive before Christmas. After 3 weeks of the package not arriving I contacted the company and got the standard "please be patient". The second time they sent me bogus tracking information showing the package arrived at US Customs on 12. 2. 2016 As of 12.21.2016 it did not arrive and thankfully I ordered through PayPal. I provided them with all documentation of the item not received and the bogus shipping information from Dress Lilly and received a full refund. I did read comments about poor service with this company but though maybe it was a fluke. Well, I found out the hard way that they are not a reputable business. If you choose to order from them make your payment through something that will protect you and deal with the company on your behalf when you need to fight for a refund. So sad that people do this.
Dear Mary,
Thank you for your feedback.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
For your order, please kindly contact us on our support center here
http://www.dresslily.com/m-article-id-12.htm with your order number.
Best regards,
Dresslily Customer Support Team
I ordered a Christmas specific item I saw advertised on FaceBook. They said the order shipped on December 12th; unfortunately, no tracking information was provided (not even the shipping method).
I waited and finally contacted them around December 23th and their "support" wrote me a response which is only accessible at their "support" site. When I follow their link, the response is "please log-in" which I do (over and over) and I still cannot see the message.
So now they have my money and I don't have what I paid for. Just a bad experience. I will NEVER order from this company again. Never!
Dear Alvin,
Thank you for your feedback.
Please kindly note that there is no tracking number on your order with the shipping method you selected. Your order was sent on December 11th. Usually, the shipping time is 10-25 business days. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Order placed 12/3, today is 12/27 no item yet. If you want Easter items order them now and you MAY have them in time. I ordered almost every Christmas gift online, this is the only item that did not arrive by Christmas. Will NEVER use them again.
Dear Deb,
Thank you for your review.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Your order was shipped on December 11th. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
Regarding your order, we have sent a message to you via ticket.
We are awaiting your reply.
Best regards,
Dresslily Customer Support Team
I ordered a sweatshirt in the beginning of November and yet it still has not arrived. I have contacted them multiple times and never get anyone with answers as to why my package has taken over a month to get to me. I will never order from this site again! Absolutely terrible customer service.
Dear Briell,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
The website shows great items at great prices. What they don't tell you is that the items are shipped from Hong Kong directly, don't look anything like what you ordered & are as cheap of quality as items you'd purchase at a Chuck E. Cheese with tickets. The battery direction images were even backwards. So not worth it.
Update
I was almost immediately contacted by their customer service after writing my review, which surprised me. They refunded my entire purchase and asked me to donate any items I did not want to keep and listened to my honest feedback (including putting a disclaimer about items not arriving as they appear & that they ship from Hong Kong). I've upped my stars from 1 to 3 because of their customer service and care that the customer is satisfied.
Dear Debbie,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
I'm reading reviews to see how the items fit and all I see are complaints about shipping! When you order from China there is a very long wait. Doesn't matter if it's a $1 toy or $300 piece of furniture it all takes time to go through all customs checkpoints and travel in a cargo ship. Tracking is not automatically available. It's hard to track items in a shipping container!
If you want cheap and don't mind waiting you'll be fine. If you want fast then spend more and order from your home country!
Sadly, I have had the same issues that everyone else seems to have had. I ordered my product what I thought was early enough for Christmas delivery, but when I keep checking my account states that the product is "packed" but other than that, no update. I have tried to go online several times to contact the company, but when I get to the drop down to select my issue, it automatically reroutes me to the log in page, I have tried restarting everything and this continues. I did not see anywhere on their site when I was ordering about "shipping times" and like others thought that I was ordering well enough in advance. I hope to get my issue resolved and have my monies refunded or the product shipped quickly so that I can gift my purchase to my sweet nieces. I was excited about this, but sad to say I won't be a return shopper.
Dear Megan,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
I decided to order a mermaid blanket from DressLily on December 5. I've said it was the 8th in other reviews, but upon looking closer I now see it was the 5th. Since I wanted it for Christmas, I decided not to go for the free shipping and instead to pay for shipping. Even with the shipping charge, I paid less than half of what I have seen other mermaid blankets priced at.
I saw after I ordered it that it shipped from China, and I also saw after I ordered it that there would be a 5-10 business day processing time before it shipped. So I thought it unlikely that I would receive it by Christmas.
They sent me a tracking number right away, but because I knew by then that there would be the processing time, I was not surprised when the tracking did not start to move right away. However, after 5 business days, it did start to move, and I received the blanket on December 20.
I was a little apprehensive when opening it, having by then seen reviews which complained of the quality of items received. However, the blanket was fine, it was big enough, the color was exactly as pictured, the quality was fine. I received it in time for Christmas and the price was right.
I don't discount the accounts of those who say they have had a negative experience. But what I think is forgotten is that people who have what they perceive to be a negative experience are far more likely to speak about it online than those who have a positive experience. That's human nature. A positive experience is what is expected, and people don't speak about what is expected. They tend to speak more about what is unexpected. So seeing all the negativity can perhaps give an inaccurate view of a company. Those who have had a bad experience may be a miniscule percentage of the company's customers, but that is not taken into account by those reading the reviews and complaints, and one can start thinking that everyone is having a negative experience.
So that's why I take the time to leave an account of my positive experience.
I ordered an item early November with a delivery time between 10 and 25 days, they happily took my money and advised me that the item was dispatched November 16th. 41 days later and still no sign of the item, they now tell me that it may not arrive until early 2017. Very unreliable, I am beginning to think they never actually sent the item in the first place. VERY DODGY.
Dear Stephen,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
The BBB (International division) has more unresearched complaints about this company than they can even reply to! You should go to econsumer.gov and file a complaint about this company. Everything I am reading tells me that they are a company that operates under various names, but the results are all the same. My order was placed on 12/4 (22 days ago) and I was sent a tracking # through UPS on the 17th - but shows that a label was only printed - no actual shipping has taken place. Their "online Chat" does not work. When you go to enter a ticket, it takes you back to the log in screen, over and over. It is intentionally designed to scam. Of all the complaints I read, no one has actually received a product. I have also filed Fraud with the US government online, econsumer.gov, US Postal inspectors office, FBI, the Federal Trade Commission and with American Express (my bank card). In addition, I am posting a viral Facebook notice to let people know this is a scam.
Dear Carolyn,
Thank you for your review.
We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/
We are aware that we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Dresslily is not affiliated with any other companies or websites. Please note that we do sell wholesale items and that other websites may carry similar stock to us.
Please kindly note that once we ship out the package, the shipper will take several days to update the shipping status online.
Regarding your order, we have offered solutions to you via ticket.
We are awaiting your reply.
Dresslily Customer Support Team
Ordered a mermaid blanket for my daughter on 11/30 with expedited shipping. Reached out to customer service three times and was assured I would get it by Christmas. I still don't have it. I was told that weather, holidays, and FESTIVALS could impact shipping times. Really? Festivals? Simply unacceptable!
Dear Dawn,
We regret that you are having delivery issues.
We offer our customers a tracking number for the registered and expedited shipping. You can track your package online with it. Please note that it may take some time to update the shipping status online between major delivery hubs.
Regarding your order, we have sent a message with solution to you.
Please kindly log in your account and check it.
We are happy to assist you.
Dresslily Customer Support Team
I ordered 5 mermaid blankets for Christmas and paid expedited shipping to have them at least a week in advance. I got one. I specifically waded through all of them to purchase only cotton items as acrylic makes my kids itch. Yeah, so it's acrylic. I have messaged them no less than 5 times and keep getting replies to "please be patient." How does one tell kids to be patient that Santa is running behind. Plus, it screwed up the whole mermaid theme we had going on. So, in a nutshell. Crap quality, late delivery, crummy customer service, fraudulent claims about fabric content. Never again. And I'll be disputing this with PayPal.
Dear Sylvia,
We are sorry to hear what you experienced.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
For your issue, we will solve it for you. However, we can not find out your order in our system. Please kindly reconfirm it and contact us on our support center with correct order number.
Thank you for your cooperation.
Dresslily Customer Support Team
Don't order a bunch of bull sh*t pay extra for faster shipping and still takes over 3 weeks to receive order.
Will not order from this sh*t a** fu*king company again.
Dear Sinor,
We are sorry things have taken longer than expected.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
Regarding your order, please contact us on our support center with your order number.
We look forward to hearing from you soon.
Dresslily Customer Support Team
I read each bad review here and I agree with each one. No contact information whatsoever. They took immediate payment on December 15 when I placed an order. Today is Christmas and I needed it yesterday! Still waiting for delivery! They don't even deserve a one rating but my review would not post without a number.
Dear Lee,
Thank you for your review.
We know there are some negative reviews on our page.
Most of them are complaining about orders that are still processing or not received yet.
But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you.
As for delivery complaints, all of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
Please tell us your order to our support center so that we can check it for you.
Dresslily Customer Support Team
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Dear Melissa,
We deeply regret the situation with this case and would like to make it up to you. We will do our best in the future.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
For your order, we have full refunded to you. Please kindly check it in your account.
We have sent a message to you via ticket. Please kindly log in your account and reply to us.
We are awaiting your reply.
Dresslily Customer Support Team