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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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In Nov 2016, I ordered 2 shower curtains. I received one and not the other. Estimated delivery was 5-20 days. After 30 days, I notified Dresslily, and they forced me wait another 30 days, stating that the delivery window did not expire until 1/28/17. When the time frame had passed, I again notified them, requesting a refund of $14.47, the price of the 2nd curtain. Dresslily ignored my attempts twice and the finally responded, telling me I should have purchased shipment insurance. Oh, but they would gladly refund 50% of my purchase price, or I could pay 50% to have the item reshipped. As of now, I still do not have any part of my purchase price and no item. I am disputing it through my credit card company, and will get the purchase price back, but I will never do business with DressLily again. Should have checked them out better.
2/23/2107 - Update
After this initial review, I was immediately contacted and DressLily refunded the $14.47. They also contacted me to let me know that they had done so, requesting that I update this review. I am satisfied with the refund, but did suggest that they reevaluate their policies. Due to my experience, I will likely not order from DressLily again. If you do order, be prepared to go through a lengthy process for any refund you are due. With this being said, I hope DressLily stops this practice.
I ordered a few items in December. Have received all, but two. When I asked where they are. Was told that they shipped flat rate, That's why I have not received them. Can't understand why they were not included in the order. Now its February, contact them and told them I would like a refund. Place a ticket and have not received a word from them since. This company is a scam. Will not order again and will warn others. Hope they had a great Chinese New Year. Hah.
Dear Keitha,
We apologize for any inconvenience caused.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
After 2 months of "negotiating" with Dresslily to get my Mermaid blanket delivered - they finally bothered to tell me I should have purchased shipping insurance (which I never saw as an option when I placed my order) and since I didn't, my package is "probably lost." They refuse to resend the item, but will "give me an instore credit to use on any of their other products." As if I would ever purchase from again.
Dear Jimmie,
We are sorry things have taken longer than expected.
The shipping time depends on the shipping method.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order.
Please kindly note that there is an insurance options during check out.
Kindly review our policy here http://www.dresslily.com/m-article-id-36.htm
Regarding your issue, we have sent a message to you via ticket. Please kindly log in your account and check it.
We look forward to hearing from you there.
Dresslily Customer Support Team
I placed my order in December and ordered one of all items. I looked after they charged my credit card a higher amount I was expecting and saw there were multiple items ordered twice. I did get them to take one off and only ship one shirt but they claimed the rest had already shipped. I tried to get my credit card refunded but they will not answer any of my tickets (that's what you use to talk to customer service) They want me to donate the extra items and then get a in-store credit instead of refunding me my money. This has become a headache!
Dear Robin,
Thank you for your feedback.
We kindly suggest customer double check the order details before submitting the order.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please indicate your order number to our support center so that we can check it for you.
Thank you for your cooperation.
Dresslily Customer Support Team
Ordered from them January 9th and still do not have my order and no way to contact them. I have seen some cute things while I am in Facebook over the months so thought I would try them. I am so sorry that I did. I don't think they are a legit company.
Dear Paige,
Please kindly note that Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We noticed that you have contacted us on Feb 2nd and we replied to you the the very day. The ticket number is T17020***270.
For the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent a message to you via our ticket system. Please log in your account and check it.
We are awaiting your reply there.
Dresslily Customer Support Team
Well DressLily is ligit people. They have a great support center system, who'd answer you in 24/7. My package arrived in 11 days. Without no scratches. All new. If anyone is having a problem communicating with them just send a ticket with all your info. They'll reply back to you within 24/7. Except the weekends.
Dear Kat,
Thank you for your feedback.
We are sorry for any inconvenience caused.
Please note that it may take some time to update the shipping status online between major delivery hubs.
We have tracked your package online and we find out that it have been delivered.
You may then check the status of your item on this site: http://new.17track.net/en.
For more details, we have sent a message to you via ticket. Please log in your account and check it there.
We are always happy to assist you,
Dresslily Customer Support Team
Just love these guys and all they have to offer. Thanks! You've really helped me find that one thing I may have been looking for in many stores.
I purchased 3 tops and received tracking info within the week and constant tracking right up until delivery. I received my order in 2 weeks. All items were there, sizes were true and good quality. No complaints. I was concerned because of all the negative comments and reviews, but I had no problems and am going to order again.
I ordered three swimsuits on Dresslily less than two weeks ago. I've already received two and the other one is probably coming any day. It says it shipped the next day. The two I have received are what I expected. Even the right size. It's always iffy buying swimwear online, but I have to say I am pleasantly surprised by what I received. Looking forward and am hopeful for my last order, as well. 4
I have always had great experiences with Dresslily, through many different orders. The quality of their products is great!
Ordered item in November charged for item in November, was a Christmas gift it is now January 20th item has never been received and they have my money have contacted them four times keep getting told to wait. Asked for my money back no response. Wonder if they do anything other than rip off people
Dear Darcy,
Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.dresslily.com/
For the shipping method you have chosen, there is no tracking number available and the shipping time is 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent a message with solution to you in our ticket system.
We are awaiting your reply.
Best regards,
Dresslily Customer Support Team
I too ordered some items way before Christmas and of course they did not show up until after the holiday. One item was much smaller and cheaper looking then represented and the other, a shower curtain had less than the standard number of holes for the rings
Dear Karen,
Thank you for your comment.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
I ordered on 1-1-17, it's now 1-16 -17 still no shirts. I paid for early delivery? After reading these reviews, I won't be ordering from this place again! I hope they fit when they finally do get here!
Dear Rena,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: https://www.ups.com.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
I will never order from dress lily again. When I ordered November 16th and the web site said it would be here by November 29th. It was a Christmas gift and I didn't receive it until January 11 that nuts. They really need to update their web site. Very upset and will never order again from this web site.
Dear Heidi,
Thank you for your review.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
Please contact us on our support with your order number for more details.
Thank you for your support.
Dresslily Customer Support Team
I ordered a Christmas gift the first of December. After several weeks I started emailing - they said the item was back ordered (their website didn't say anything about not being in stock or back ordered). They said they would expedite shipping - bull! More than a week into January I get an email ( first time they initiated contact) - said the item was not available and offered to have me order something else or refund my money. If they can't deliver originally why would you ever want to order anything else? I chose a complete refund and advised them that I would never order from them again, that I will post my complaint everywhere I can. I did receive a refund but REALLY am disappointed with every aspect of this experience. Right up front they were suggesting that I could order something else - so maybe they only have a portion of the items they advertise and the bulk of what they advertise is just fraud to get you sucked in.
Dear Annie,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
The total time it will take to receive your item is the processing time plus the shipping time.
For more details, please contact us on our support center with your order number.
Best regards,
Dresslily Customer Support Team
Where is my package? Its been 2 months now! This is ridiculous! I ordered in November 2016 and Im still waiting on the item. There is no way to track anything. It has been well past the 10-25 business days they said. It was a Christmas gift and still has not arrived! This is the last time I will order from them.
Dear Courtney,
We are sorry things have taken longer than expected.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent a message to you via a ticket.
We are awaiting your reply.
Best regards,
Dresslily Customer Support Team
Although the customer service reps repeatedly say the item is on its way, I don't have it. Ordered it in early December, it's now mid-January. So frustrating! Update: Dresslily refunded my money, no problem. Package was likely lost?
Dear Lesley,
Thank you for taking time to leave a review.
Please kindly note that the shipping time depends on the shipping methods.
Unfortunately, for the shipping method you have chosen, there is no tracking number available and the shipping time is 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Ordered three plus sized dresses... they wouldn't even fit my 11 yr old normal sized grand daughter... no return contact info... gave up trying to return...
Dear Debbie,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
Please contact us on our support center with your order number. We will check it for you.
Thank you for your understanding.
Dresslily Customer Support Team
Never received my order. It's been almost two months now. Lesson learned. At least I'm only out $15.
Dear Penny,
Thank you so much for informing us about your shopping experience.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
The total delivery time is the processing time plus the shipping time.
Your ordered was shipped on Dec 11th. As you selected the flat rate shipping, the shipping time is 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Just like so many others, put in an order and did not get my item. Ordered a Christmas present for my wife on Nov 8th, but it is still not here. Been in contact with their support and they keep moving the delivery date a month at a time. DO NOT ORDER FROM THEM!
Dear Matt,
Thank you for your comment.
Please kindly note that the shipping time depends on the shipping method. For the shipping method you have chosen, there is no tracking number available and the shipping time is slower than other standard or expedited shipping.
For your order, we have offered solution to you via ticket.
Please kindly log in your account and check it.
Thank you for your support.
Dresslily Customer Support Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yvonne,
Thank you for taking time to write a review.
Please kindly note that the shipping time depends on the shipping method.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team