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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Like others, I ordered products (2 of same item) in mid December 2016. No products as of 2/13/17. I was able to live chat with a rep in January who advised me she would "look into it" and email me back. No response. I've been attempting to live chat again; no one available due to the Chinese New Year (wtf?!). I've sent about twenty "tickets" (requests for help) which they claim they will answer in 24 hours... no response. I'm going to pursue legal action to get my money back. Im very angry and frustrated and would NEVER recommend this company to anyone. I'm exposing them for the frauds they are on social media.
(By the way, my order DOES have a tracking number... it cleared customs on 12/21/16... and apparently has vanished without a trace since then. I've spoken to neighbors, my postal carrier AND the post office. Nope.)
I ordered an item at the end of December but never received it. After writing a review about no item, no refund, I was contacted and am happy to say I received a full refund.
Dear Vicki,
Thank you for your comment.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
Regarding your order, we have sent a message to you with solutions via ticket.
Please log in your account and reply to us there.
Best regards,
Dresslily Customer Support Team
Would have rated them a negative but that option was not available. I ordered from this place on Dec 26th. Got an email that order shipped on Jan 2. It is Feb 11th and I haven't seen it yet. When I posted negatively on their facebook site, I was blocked and all my comments were deleted. So, I started contacting individuals that were asking questions about their products. I would seriously reconsider if you are thinking about giving this place your hard earned money.
Dear Ginger,
We are sorry things have taken longer than expected.
The shipping time depends on the shipping method.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
THIS WEB IS A SCAM I PLACED AN ORDER SINCE DEMBER 2016 I HAVEN'T RECEIVE IT AS OF TODAY FEBRUARY 11.2017
THIS PURE SCAM DO NOT BUY ANYTHING FROM THEM PLEASE, DO NOT BE A VICTIM LIKE ME
SCAM! SCAM! SCAM
Dear Jean-Baptiste,
Thank you for your message.
Please kindly note that we Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/
The shipping time depends on the shipping method you choose.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
Regarding your order, we have sent a message to you with full refund. Please kindly log in your account and check it.
We are awaiting your reply.
Dresslily Customer Support Team
This company takes your money, does not respond and sells rip clothing. This is an awful company and should be banned.
Dear Christine,
Thank you for taking the time to give us feedback.
We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
I ordered my item a month and a half ago but I have never received it. The status says shipped, but I have no updates or tracking number. I am going to report this company if they don't respond to my messages. I would give 0 stars if that was an option.
Dear Customer,
Thank you for your feedback.
Please kindly note that the shipping time depends on the shipping method.
We noticed that you have chosen the flat rate shipping, which is the slowest shipping.
Usually, the shipping time for this method is 10-25 business days and there is no tracking number available.
We kindly ask you to wait for the package. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent a message to you for your issue. Please log in and reply to us.
Best regards,
Dresslily Customer Support Team
You'll never receive a response for this company & You will never see your money back.! Awful awful company.!
Dear Bertha,
Thank you for your review.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Please kindly note that we have replied to you in the tickets T170204***91, T170***02746 and T170211***80 with solutions on Feb 4th and Feb 9th.
But we did not receive your response.
We have sent another message to you via ticket. Please kindly log in your account and check it.
We are awaiting your reply.
Dresslily Customer Support Team
Horrible. Sent wrong size. Missing two items. Submitted multiple inquiries. Requested credit. No responses. "Items delivered" BS. Total ripoff artists.
Dear Rita,
We are sorry to hear these inconvenience.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
Regarding your order, we have offered solutions to you on Feb 6th via ticket and we have also sent a new message to you.
Please kindly log in your account and check it.
We are awaiting your reply.
Dresslily Customer Support Team
I ordered 2 shirts from dresslily on Dec 12,2016 and still have not received one of the shirts. (the first one took 6 weeks to get to me). It is now Feb 9,2017. Now dresslily is telling me they won't even look into it until 2 months have passed since I ordered. Really? It's going to be a whole other season by the time I get what I ordered. Grrrrrrrr...
Dear Laura,
We appreciate your feedback. It means a lots to us.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
I placed an order on December 20,2016 and to this date, 2/9/17, I still have not received my order. I submitted a ticket and got the same response as many others have noted. All my fault because I didn't pay for premium shipping, there is no tracking #, check with your neighbors, and call the post office. They are unreliable and I will begin a credit card dispute to get my money back. I will also be asking my bank to add Dreslilly to their banned merchant list. Buyer beware, the company does not guarantee that you will receive the items you order.
Dear Dan,
Thank you for your review.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
My husband initially ordered from this site although I had a lot of doubt and warned him in advance. Surprisingly, the order was shipped (relatively) quickly; but the best news was we were quite happy with the quality. We have since ordered two more times. If you don't expect the speed of Amazon, you might just be pleasantly surprised, too.
Ordered a Snowman Shower Curtain Nov. 15,2016. When I didn't receive by December I contacted them and was told that it was shipped and to call my post office. Needless to say they didn't have it. Contacted Dresslily again and was told it was shipped and the account would be open until the 1st week in February. Since then I have contacted them several times and requested a refund, they have never responded! Live and Learn, should have done my homework before placing my order! Total scam... Will never purchase from a company again without doing my research first.
Dear Diane,
Thank you for your comment.
Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.dresslily.com/
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
I'm pretty sure they just plan to keep your money. When they didn't send my item and I asked him to reship it, they wanted me to pay for half of it again. Also they don't respond your money to PayPal they refund you with credits and only half of whatever you paid for.
I have never purchased something online and not receive it until now. I have tired to contact DressLily on their website with what they call "submit a ticket", IT DOES NOT WORK. I Found their support website online and submitted a request to cancel my order and return my money. My bank told me to submit a letter to them disputing the purchase and they will get my money back. DON'T GET SCAMMED BY DRESSLILY!
Dear Iris,
We are sorry things have taken longer than expected.
All our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
Regarding your issue, we have contacted you via our ticket center. Please kindly check it and reply to us there.
Thank you.
Dresslily Customer Support Team
I would really like to know where my order is! I have enquired directly with DressLily, and no response! You are well beyond the shipping dates you quote for the items I have ordered! I either get my items, or I will report this to the credit card company for a full refund! Not happy!
Dear Richard,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
For your issue, we did reply to you via ticket on Feb 9th.
Please kindly log in your account and check it.
Best regards,
Dresslily Customer Support Team
Dresslily.com is a fun easy way to find great deals online. From Fashion to house décor they carry a wide variety of Items.
The web page is put together with a very user friendly format. Just point and click you way thru 1,000 of Items. Photos are clear and show Items just as they have arrived at my house. Each Item is described very well.
I am happy to be a member and will enjoy shopping with them in the future
Sizing was WAY OFF. I ordered women's XL tops and they were so small that they fit my 6-year old petite niece. Additionally to my surprise the clothes stunk like burlap. There's $50 I'll never get back. RIP OFF.
Dear Customer,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
Please indicate us your order number to our support center and we will check it for you.
We look forward to your reply.
Dresslily Customer Support Team
Item never came, they offered half my money back after a couple of months of them telling me to be patient. 1 star is too many. Avoid at all costs!
Dear Mark,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Received my order in 2 wks. If they ship like that, I will order more. Was happy with the item also. Very cute clothes as long as they have stepped up the delivery service. I will order.
I totally recommend Dresslily! The customer service is willing to help in every problem. Low prices and quality that you can find in your local stores. Value for money. Slow shipping though...
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your comment.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We have checked our ticket system and we can not find out any tickets from you.
The shipping time depends on the shipping method.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team