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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Never received my order. Took me weeks to finally get a refund I'm glad I used PayPal. I will never use them again. That was my first time ordering and my last.
My order was shipped out on the 15th of january it said you will receive order in 7 to 15 days. I tried there customer support which was closed for a week for lunar new year.
I then realized it is coming from china. Cant get in touch with anyone site is always down. It is now february 17th!
Dear Monica,
We appreciate your feedback.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
The time it takes to process an item depends on it's warehouse and stock availability.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
I ordered two shirts back in December. It showed that one had shipped and the other one had not. The one that showed as to not shipping, I received. I tried tracking the one that shipped and the tracking number gives me nothing. I have contact customer service several times but they keep telling me to wait until two months and if I don't receive it to contact them again. I contacted them again and nothing.
Dear Melinda,
We are sorry things have taken longer than expected.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
Nfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Ordered a shirt for Xmas present end of November. 3 months later and still waiting. I have emailed them but have not gotten a response back. After reading the long list of bad reviews, common sense says to not order from this site. Maybe i will get it by next Xmas :)
Dear Richard,
Thank you for taking time to leave a review.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
Regarding your issue, we have replied to you in the ticket T17021***803 on Feb 14th. Please log in your account and check it in "My tickets".
Besides, we also send another ticket to you. Please kindly reply to us there.
Thank you.
Dresslily Customer Support Team
I ordered a shower curtain on 2/3/17 and it was supposedly shipped out. I have no tracking info, no date of shipment, nothing. I have ordered merchandise from China with no issues and fast shipping from EBay. I finally asked DressLily for a refund today. Be aware of the poor service before you order.
Dear Bob,
Thank you for your comment.
Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.dresslily.com/
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
Very dissatisfied with product and sizing. Ordered an XL and received an item that has to be an Xs and no where near true size. Also no return instructions with packaging.
Dear Patricia,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply.
Dresslily Customer Support Team
DO NOT BUY FROM THEM. Place order in Dec 2016 got message it had been shipped. Still waiting and they will not respond to messages I am going to pay pal to see about refund that way
Dear Linda,
We are sorry to hear this shipping issue.
Please kindly note that the shipping time depends on the shipping method.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
Regarding your issue, we have sent a message to you with solutions. Please kindly log in your account and check it.
Thank you,
Dresslily Customer Support Team
I made an on-line purchase using Pay Pal to Dresslily on Feb. 9,2017 and did receive my order today, Feb. 17,2017. I am pleased with my order and want to say Thanks.!
Dear Elvira,
Thank you for taking the time to write a positive review about your shopping experience. We really appreciate it.
Best regards,
Dresslily Customer Support Team
This company is horrible! Read everybody else's reviews because we all have the same problem. Item was lost by shipping company and they won't give a full refund plus they made me wait two months before they would even discuss the problem.
Update - Only after filing this review and contacting Paypal did Dresslily refund the full amount.
Dear Jessica,
Thank you for your message.
Please kindly note that the shipping time depends on the shipping method.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
Please tell us your order number to our support center. We will check it for you.
Thank you for your cooperation.
Dresslily Customer Support Team
Three weeks after ordering two blankets from the company for Christmas, I found that the items were held up in US customs. The company shuts down for the entire month of January and did not respond to emails. One of the blankets showed up after 4 weeks but the other was lost. They claim it's the shipping company's responsibility and offered only a $9.50 refund after I waited 2 months.
Dear Matt,
We appreciate your feedback.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
Ordered 2 barndoor shower curtains on Jan 15,2017. Today is Feb 15. A full 30 days. Shipping is from China. I didn't realize I'd be waiting so long.
Dear Colleen,
Thank you for your review.
The shipping time depends on the shipping method. For the shipping method you have chosen, there is no tracking number available and the standard shipping time is 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
For more details, we have sent a message to you via ticket center.
Please log in your account and check it.
We are awaiting your reply there.
Dresslily Customer Support Team
Been waiting along time for my order OR EVEN a reply from Customer Service, but nothing...I guess now I will get a reply on this site from a generated message....
Dear Mike,
Thank you for your feedback.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
For your issue, we have replied to you in the tickets T17020***605 and T17021***534 on Feb 9th and Feb 14th.
Please kindly log in your account and check them in "My tickets".
Besides, we have sent another new ticket to you with solutions. Please kindly reply to us there.
We look forward to hearing from you.
Dresslily Customer Support Team
I have emailed this company 3 times for a return ticket and have not heard back, there is NO PHONE NUMBER TO CALL THEM. I am alerting consumer complaints at the attorney general's office and Better Business Bureau.
Dear Marie,
Thank you for taking time to writing a review.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We did reply to you in the tickets T170208***80, T17021***430 and T17021***112. Please kindly log in your account and check them in "My tickets".
In the meantime, we have sent a new message to you via ticket.
Please kindly check it and reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
WARNING! BEWARE of this company. I ordered on: 12/10/2016. It is now: 2/14/2017. Have NOT received my Order! After SEVERAL excuses, received a Refund. According to Dresslilly, I am LUCKY that I was refunded. I was given the: "Read our Terms & Conditions". They "offer" you Free shipping... DON'T fall for it! Once the product arrives into the USA... it is OUT of their hands... according to them. They begin to "blame"... the "Carrier".
BEWARE!
Dear Customer,
Thank you for your review.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
I wish I would have read the reviews first. I placed my order on November 26,2016 in the hopes by twin daughters would get mermaid tail blankets in time for Christmas. Well, it's February 14th and I still have not received them. Demanded a refund and they said that since I didn't buy insurance they could only refund half, which I see now is the scam they're running. I plan on reporting them to the BBB, although I see they already have an F rating on the BBB site with 401 complaints.
Dear Angie,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
DO NOT PURCHASE ANYTHING FROM THIS COMPANY. I might has well have flushed $15 down the toilet. Same experience as others who posted here - they take your money and do not ship product! Ordered 11/28 for xmas delivery. When I inquired they told me to go confirm address with my post office. (As though that were the problem.) Customer support deflects, and then blames it on the shipper, and offers a 50% refund.
Dear Mel,
Thank you for your feedback.
Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.dresslily.com/
The shipping time depends on the shipping method.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Hi, I would like to know when arrive my order please, because, I haven't get informations for my order in january.
I live in France
Dear Menoli,
Thank you for taking time to leave a review.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
We regret that the items you have ordered are currently out of stock, therefore, we have not shipped them to you.
For more details, we have send a message to you via ticket.
Please kindly log in your account and reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
They only take money but never deliver, seems very clearly they are fake. Please stay away and tell everyone you know to stay away from them
Dear Abeer,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
Have got to apologize the money was refunded thank you dress Lily and please accept my apology.
I would highly recommend you to anyone who inquired about your company.
Dear Tannis,
Thank you for taking the time to write a positive review about your shopping experience. We really appreciate it.
If there is any inquiry, please contact us on our support center any time.
Best regards,
Dresslily Customer Support Team
YOU WON'T GET YOUR CLOTHES OR YOUR MONEY BACK. PLEASE STAY AWAY! HORRIBLE RIP OFF, YOU WILL NOT GET A RESPONSE, WILL NOT GET YOUR ORDER, THERE IS NO TRACKING, NO COMMUNICATION, NOTHING. THEY SAY THEY SHIP OUT PRIORITY, THEY DON'T SHIP AT ALL! THEY JUST STEAL YOUR MONEY! PLEASE LEARN FROM MY MISTAKE. THANK YOU!
Dear Customer,
Thank you for your feedback.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. Please note that it may take some time to update the shipping status online between major delivery hubs.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Regina,
Thank you for your review.
Please kindly note that the shipping time depends on the shipping method.
For more details please check: http://www.dresslily.com/m-article-id-39.htm
As you select the flat rate shipping, the standard shipping time is 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team