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DressLily

2.1

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DressLily Reviews Summary

DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

We monitor reviews for authenticity

Portugal
1 review
1 helpful vote
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Love it!
April 10, 2015

I love Dresslily!
The best prices on the web and for sure the most lovely dress you will find:)
It take long time to receive your order, it's true, but if you buy something from the other part of the world you should aspect something like that, I guess...
Always ordered with tracking number and insurance and never get any trouble!
Highly recommended if you want to spend little for gorgeous stuff.

Date of experience: April 10, 2015
Washington
1 review
7 helpful votes
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Terrible
April 10, 2015

This is the worst company in the world. They totally rip you off. I order a dress in a XL bit they sent a M. I not only received the dress in the wrong size but the belt to the dress was torn at the seam and had strings hanging from all over. When I contracted Dresslily they told me to just sew the belt myself and that the wrong size it not their fault. The first order I placed with dresslily never arrived and again the company did nothing. DO NOT ODER FROM THIS COMPANY. ITS A TRAP!

Date of experience: April 10, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Jeni,

Thank you for your recent order.

We apologize for the inconvenience that we have caused.

We have checked that what you ordered from us is size M.

We have shipped your first order at 10-November, if you still did not received it, please keep communication at your support ticket, we will figure out a solution for you.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Utah
1 review
7 helpful votes
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Dont bother
April 10, 2015

HaLve waited 2 months for a dress cant get in touch with them and this is not the only order

L**************

Date of experience: April 9, 2015
CustomerService R. — DressLily Rep
over a year old

Dear christie,

Thank you for your recent comment.

We are sorry to hear that you still have not received your parcel.

You can keep communication in your support ticket, we will figure out the reason and solution for you.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Virginia
1 review
0 helpful votes
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This Site!
April 10, 2015

So far dresslily has been an excellent site to shop on. They give great feedback when needed and also has decent prices for those that love fashion. I love this site

Date of experience: April 9, 2015
New Zealand
1 review
0 helpful votes
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Dresslily is a great online store - the staff are friendly and provide quick responses to questions via email or their live chat option and the clothing is pretty unique and true to pictures. There is such a great range of clothes that are from different styles and preferences. Easy site to manoeuvre and find things lots of individual tabs and a handy search bar. That and the products are true to what you order! They also have a nifty rewards program, it's awesome! I would recommend dresslily to anyone!

Date of experience: April 9, 2015
Austria
1 review
1 helpful vote
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I bought 6 dresses and a coat which arrived to my country in Europe in a good amount of time in perfect condition. Every item was of very good quality especially he coat that looks absolutely fabulous. In addition the accessories selection is very big and up to date. I will definitely keep ordering from them in the near future.

08/04/2015

Date of experience: April 8, 2015
Illinois
1 review
0 helpful votes
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Dresslily the best online shopping experience I've had. They have beautiful clothes at a great price, excellent customer service and fast shipping!

Date of experience: April 8, 2015
California
1 review
1 helpful vote
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Great quality, and lots of selection! Best thing is shipping is free if you don't mind the wait, which is so worth it!

Date of experience: April 8, 2015
New York
2 reviews
9 helpful votes
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UNRELIABLE
April 7, 2015

Ordered a shirt. Paid by credit card. NEVER RECEIVED item. UNABLE to locat package with tracking number provided. Waited patiently for item. Contacted store repeatedly from February to April. Do NOT buy from this company

Date of experience: April 7, 2015
Texas
1 review
10 helpful votes
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Don't bother
April 7, 2015

I placed an order in January for 2 blouses. I have only received one and it was way too small, gave it away because I knew it wouldn't be worth trying to return. I have sent 3 emails about the missing shirt and still after 3 months they "ask me for patience." I'm sure I' will never get the other blouse and never see a refund. I learned a lesson about this company and will never order again.

Date of experience: April 6, 2015
Illinois
1 review
9 helpful votes
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I ordered a dress from dress lily. It took a month to arrive and when it did it looked like it was made for a 5 year old. The materials were cheap and it looked nothing like the picture. The picture of the dress I wanted had great pleating... This dress was just horrible and had zero shape. I'm going to try and send it back but I'm sure I'll have a hard time because this company seams to be nothing but a scam. What a pain

Date of experience: April 6, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Jackie,

Thank you for your recent order.

We apologize for the inconvenience that we have caused.

You can continue the communication in your support ticket, so we can figure out a solution for you.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Illinois
1 review
7 helpful votes
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Don't do it
April 4, 2015

I orders a coat in January. It is now April have yet to receive my order. They respond to your email 5 email's later I could have had my item. Do not waste the money.

Date of experience: April 4, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Kami,

Thank you for your recent comment.

We feel sorry for your long time waiting.

We have refunded you, please check your account.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Switzerland
1 review
0 helpful votes
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Encantada con el producto que compre, era igual que en la foto con lo cual no me decepciono, buena calidad precio y sin gastos de envio, repetire seguro :)

Date of experience: April 4, 2015
Washington
1 review
10 helpful votes
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I found a really nice warm coat on their website. I ordered it and received it 12 weeks later. I knew that. But the coat was of the cheapest material possible. I won't wear it. Customer service offers a 50% refund, or I have to return the product. But shipping will cost me more than the refund. Don't buy at this company, they still have to learn a lot

Date of experience: April 4, 2015
Louisiana
1 review
6 helpful votes
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I ordered 5 items and paid around $60. Pricing was good, so used the site to order a few things. By April 3rd, I have only received 3 of the items so far, and one was wrong size. So now I am waiting for the rest to be delivered to send back anything else that does not fit properly or made properly. My feelings, they make the products as you order them. They must not have any stock on hand. They had no problem taking all the payment from me though the day I ordered the items. Good luck trying to get a hold of them too. I think they live at the end of the rainbow.

Date of experience: April 3, 2015
Pennsylvania
1 review
2 helpful votes
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My order took less than two weeks to arrive in the US, and (almost) everything was exactly as I expected it. One necklace did arrive broken, but they will be replacing it for free. Of course the quality isn't incredibly amazing, but how could you expect it to be for such cheap prices? I would compare the quality to Forever 21 or H&M. Cheap, but still good! I was very satisfied with all the clothes - everything fit perfectly and exceeded my expectations, and I've gotten compliments on everything I've worn. The customer service is also excellent - my order was shipped right away, and when I submitted a ticket regarding the broken necklace it was responded to within 24 hours.

Picture 1: Dresslily twinset tops, leggings, and necklace. (All "one size".)
Picture 2: Dresslily grey top ("One size")

Date of experience: April 2, 2015
Michigan
9 reviews
39 helpful votes
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Ordered a XXL dress and it came stuffed in a 4x6 envelope from China. The XXL fit more like a Med-Lg. So I wrote about returning it and find out you have to send it back to China, nothing like cheap postage. And then to top it off they only give u 85% of what you paid, even though there product did not run true to size.
I should have learned that anything coming from China is crap and trying to work with them is like them sitting over there laughing at us stupid Americans. I learned my lesson and will contune ordering from established companies in the U.S. with a good return policy.

Date of experience: April 2, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Paula,

Thank you for your valuable feedback.

We are really sorry for the item you have ordered can not fit you.

We have send an email to you, please continue the communication on that ticket.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Indiana
1 review
1 helpful vote
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This site is amazing and I will ALWAYS buy my clothes from this website cheap and beautiful! Love love love dresslily.com.

Date of experience: April 2, 2015
GB
1 review
7 helpful votes
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Rip off site
April 2, 2015

Me and my friend ordered from this site and eagerly awaited our orders, all of the items were the wrong sizes even though we studied the size charts. There was bits of loose material included in the parcels and the quality was atrocious, I wouldn't wear any of the items even to empty the bins. The site is a complete rip off and the quality of the jewellery is rubbish too. DO NOT USE THIS SITE ONLY IF YOU WANT TO GIVE AWAY YOUR HARD EARNED CASH

Date of experience: April 2, 2015
CustomerService R. — DressLily Rep
over a year old

Dear june,

Thank you for your recent message.

We feel sorry that you did not fit the item you have ordered from us, we have send you the right size as you ordered.

We can not tell the problem because you did not tell us the order number.

Hope to receive your reply and we will solve the problem together.

Thank you for your support and understanding.

Best Regards
Customer Service from Dresslily.com

Texas
1 review
4 helpful votes
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Never got my order!
April 1, 2015

I ordered two shirts from them in the beginning of January and I have still not received the shipment. The website said 21 days delivery... estimated. But it now April!

Date of experience: April 1, 2015

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339
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