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DressLily

2.1

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DressLily Reviews Summary

DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

We monitor reviews for authenticity

GB
1 review
1 helpful vote
Follow Bettina T.
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The best
April 17, 2015

This is the best online clothing shop. I`m a regular costumer of Dresslily and I`m really satisfied with all the products I bought from Dresslily.

Date of experience: April 17, 2015
Italy
1 review
1 helpful vote
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100% satisfied
April 17, 2015

The website was very easy to browse and understand, the choice of products was very vast at really convenient prices, and the shipping was also very punctual. There's also a really nice points system that gives you discounts upon registration and other things.
All in all it was a very pleasant experience and I will definitely buy from them again.

Date of experience: April 16, 2015
Arkansas
1 review
2 helpful votes
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"Dresslily has some of the cheapest pricing I have ever seen! They have a large variety of clothes ranging from cute summer tank top to dressy formal dresses. I have already order from them 3x times which you can watch my full review of each order on my youtube channel at https://www.youtube.com/user/ditzystarsz They have very good quality clothing, you just have to pick and choose which is to your liking. Defiantly check the clothing measurement because their measure is very different. Good luck and have fun shopping!"

Date of experience: April 16, 2015
New York
1 review
4 helpful votes
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Horrible company
April 16, 2015

The clothing you purchase from this site is horrible it's nothing like you see on the site. The clothing is extremely cheap material its a totally different color and they refuse to give back your money. Don't buy anything from this site

Date of experience: April 16, 2015
Louisiana
1 review
11 helpful votes
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VERY DISAPPOINTED
April 16, 2015

Was very excited when I found dresslilly, I loved all the clothes on their website. So I ordered a dress that I loved, but when received it last night was very disappointed! Looks nothing like the picture portrayed on the website, the dress online it bright and full of color and different flowers, the one I received looks cheap and no variety of flowers just roses. Glad I didn't go crazy and ordered all I wanted! Would like to have the dress that I thought I was receiving not a cheap imitation version! Added pics of what i received and what it was supposed to be!

Date of experience: April 16, 2015
CustomerService R. — DressLily Rep
over a year old

Dear krystal,

Thank you for your recent order.

We apologize for the inconvenience taht we have caused.

We have talked to the relevant worker to figure out the problem, and we have send an email to you for the solution.

We are willing to help every customer.

Best Regards
Customer Service from Dresslily.com

Belize
1 review
1 helpful vote
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I ordered since december of 2014 its APRIL and nothing everytime they have an excuse... and they say they will refund my money only 50% and ntohing either... THEY ARE A SCAM!

Date of experience: April 15, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Pamela,

Thank you for your recent order.

We have checked that your real adress is different with the order adress, can you check with your post office?

We refund you 50% because you did not pay for insurance.

If you have any question, please fell free to contact with us.

We are willing to help every customer.

Best Regards
Customer Service from Dresslily.com

Canada
1 review
1 helpful vote
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Sizing charts is important because the clothes run small. Takes about a month to get my order in to Canada. But I've always had a good shopping experience with DressLily. What I really appreciate is the shipping being included, so I never get a bad surprise when it's time to pay! An my style is ever changing, like my mood, and with DressLily, I can afford to dress as I feel :) I always get complimented for my outfits, never a dull moment!

Date of experience: April 15, 2015
AE
1 review
0 helpful votes
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Affordable Style
April 15, 2015

Its a great website with a wide variety of fashion clothing and accessories. The variety of shoes is remarkable, specially when it comes to small sizes.

Moreover, the support staff is meticulous in their service and response time.

Date of experience: April 15, 2015
Israel
2 reviews
7 helpful votes
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DRESSLILY
April 15, 2015

Hello,
I like to order at DRESSLILY- the service is good, and the items worse their price. Accesories and bags are the best to order. Sometimes there are delays in delivery, but the customer service of the site fix it quick.
I want to share my experience in ordering Trendy Print and Tassels Design Women's Shoulder Bag-I am very satisfied with this bag.it is as in the picture.
Reccomended

Date of experience: April 14, 2015
California
2 reviews
16 helpful votes
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The website looks great, and looks American. But don't be fooled by the website. The merchandise ships from China, and takes forever to arrive, if it arrives. When my merchandise did not arrive after 30 days, they insisted I wait longer. Customer support refused to refund my money when merchandise had not arrived after 45 days. After 60 days and still no merchandise, I finally had to dispute the charge through the credit card company. Not cooperative at all, Will never buy from them again

Date of experience: April 14, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Patsima,

Thank you for your recent comment.

We have shipped your item out at 24-March, and there might be a delay for some factors: peak season, weather, holidays.

And we will contact with relative colleague for the situation and figure a solution for you.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

North Carolina
1 review
2 helpful votes
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I love dresslily.com
April 14, 2015

I love Dresslily.com. It's prices are outstanding. The sizes run small (which they warn of this in the description) since it's a China-based company. I log on everyday to see what new items are in stock and what has lowered in price. I recommend.

Date of experience: April 14, 2015
Switzerland
1 review
1 helpful vote
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Dresslily is a site with an excellent assortment of jewellery, watches, clothes shoes and more. All items I ordered were true to the pictures on the site. The prices are very low, the quality of the items is good. The delivery takes about a month, which is perfectly fine when you consider that the company is located in China. If you want to receive your items faster, you can choose this option when you buy the things. The customer service is awesome - they are very polite and fast, always trying to help you. The informations on the items are very detailed and clear and if you have additional questions you can write them to dresslily. I will definitely buy on dresslily again.

Date of experience: April 14, 2015
Pennsylvania
1 review
0 helpful votes
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Amazing! 10/27/2015
April 14, 2015

I love Dresslily! It is my go-to site when shopping for clothing! Very great prices and beautiful clothing!

Date of experience: April 13, 2015
Michigan
7 reviews
3 helpful votes
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I ordered two things from them, they marked both shipped and I only had one in the bag they sent. What I ordered was a medium blouse, and it was child size small. I wear small adult but I could not fit my forearm in the sleeve it was that small. I emailed them just now to find out where my other item is. Not sure how fast they will respond. The item came in two weeks. The quality is cheap China stuff, maybe you can wear a couple of times and throw out.

Date of experience: April 13, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Customer,

Thank you for your recent order.

Can you provide us the right order number?

We can not get any information with this number Ll1234567890, we really want to help to figure out a solution for you.

Hope to receie your reply.

Best Regards
Customer Service from Dresslily.com

California
1 review
11 helpful votes
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The clothing is LOW quality... much much smaller than it appears on the site. AND Worst of all, it ships to you from China. You CANNOT return it without paying exhorbitant return costs. I will never shop on a site again that does not give you a US address as a contact point. Lesson learned and $30+ dollars wasted.

Date of experience: April 13, 2015
Florida
1 review
12 helpful votes
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I placed an order in mid Feb, as of April 9, the status was still "processing", not even shipped. When I finally got an email response, they told me I ordered an extremely popular item and they sold out before I placed and PAID for my order, and I was issued a "discount sales coupon" to my account, not giving me the option of a refund, or even the full amount in store credit which I would not have wanted given my experience. Finally I took it up with PayPal and filed a dispute. Within 3 days they issued a refund, no correspondence, apology or further explanation... Just a straight refund to avoid poor rating with PayPal. Terrible! Thought you all should know what happened and how I addressed it!

Date of experience: April 13, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Shirley,

Thank you for your recent order.

We offered you a discount coupon for a compensation of the delay shipping.

We have been cancelled your order and applied full refund for you as you asked, you can see from the ticket T49994199342.

Thank you for your support and understanding.

Best Regards
Customer Service from Dresslily.com

GB
1 review
5 helpful votes
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Dishonest seller
April 13, 2015

I decided to give it a shot despite bad reviews, blinded by the pretty dress... In hindsight, I regret so much. My order was sitting there waiting for shipping for 3 weeks, no notification about any delays. When I contacted them about it I was told in broken English the delay is going to even greater and shall I cancel the order now (be mindful - not dispatched yet!) I will not receive the money I paid for the shipping. This is nowhere in the Terms and Condition; I consider this a ludicrous rip-off.

EDIT: As anticipated, after involving PayPal and leaving bad review the statement was retracted and I received a full refund. Aftertaste lingers and I can't compell myself to rate this site half a star better since I had to battle for my money. The only extra advise I have is always pay them with PayPal and don't let it slide even if it's not big amounts on the line.

I'm taking it up with PayPal, but this is a huge scam. They disregard small orders and individual customers.

Date of experience: April 13, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Pamela,

Thank you for your recent order.

We did not shipped your item out because it is hot-sale product and we do not have much in the stock.

We will refund you if you do not want to change item.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

New Zealand
1 review
4 helpful votes
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Didn't get what I ordered! The top had a round neck instead of a V, the pattern is different to the pictures and the size was a fraction of the advertised. When I complained they told me they had run out of stock due to the Spring Festival of China! I demanded a refund but they would only offer me $4!
This has been such a waste of time and money. I am disgusted and feel ripped off.
DO NOT ORDER ANYTHING FROM THIS COMPANY!

Date of experience: April 12, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Pauline,

Thank you for your recent comment.

We apologize for the inconvenience that we have caused.

We refunded you $4 as a compensation, and we will continue to figure out a solution for you.

Please keep communication in your support ticket.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

District of Columbia
1 review
3 helpful votes
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Never received order, can't get in touch to see why processing is taking so long, however they take the monies immediately. No Thanks DressLily

Date of experience: April 11, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Deirdra,

Thank you for your recent comment.

We take your money for forming an order and we can prepare for shipping.

And we have cancelled your order as you wish, we will refund you in 5 business days.

If you have any question about that, you can keep communication in your support ticket.

Thank you for your support and understanding.

Best Regards
Customer Service from Dresslily.com

Canada
2 reviews
3 helpful votes
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The item I ordered, in an extra extra large, just barely fits my 10 yr. Old granddaughter. Not great quality. I would definitely not order from this company again. Good thing it was cheap.

Date of experience: April 10, 2015

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339
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