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DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I order a so called bath suit, I got a see thru piece of cotton, pair of thong underwear and some plastic clasp and no straps! It was a HUGE HASSEL to try and get money back! At this point I am not getting a refund! I would NEVER order again! As they say, you get what you pay for!
I placed my order in January 2015, I received an email that it shipped a few weeks later. It is now April 23rd with no product in sight. They are not responding to my emails. This site is a scam!
Dear Kristine,
Thank you for your recent order.
We apologize for the inconvenience that have caused.
We have responed your email in time, please check at your email and reply to us.
And we have claimed the shipping company for this issue, we will try our best to solve these issue.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
The blouse I ordered was suppose to be white. The fabric art was (but very cheap) and the trim was a dingy white,,. Doesn't match. Poor quality and will never order again. Also took forever to receive the blouse. Will never order from again.
Dear Tracy,
Thank you for your resent order.
We feel sorry that you have a bad impression on the item.
Your order No: LL1504050758265731 has been shipped out at 6-April and is on the way for delivery.
If you have any quality issue after you have received your parcel, please feel free to contact with us.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Just like all things made overseas, cheap as hell. I bought 4 dresses. Two came within like a week and a half and the other two came exactly 5 weeks later (after I wrote an email and complained that they hadn't even sent me an order number for the other two like the first email said they would) The first two dresses I had received:
Grey wide shoulder... I ordered it a size larger like the reviews had recommended... it fit me like a shirt, which is no big deal because the fabric is so thin you can see right through it (UNLIKE the photo of the model wearing this particular piece of clothing)... the stitching is horrible, and you can tell it was made with like $0.25 worth of materials.
The second piece was a turquoise sun dress... it appears the dress flares out, like it would have some type tool to poof it out... the dress feels as though it's made of paper. No joke, my boyfriend thought I had ordered a paper dress. It's so small around my arms I had to have him pull it off me, the photo made it seem as though it were a bit relaxed at the top but it's not at all (and I'm fit, with no boobs).
After I finally received the second shipment (ordered March 17th, received on April 21)... the adorable white striped dress and off the shoulder style top... NOT AT ALL as pictured. The martial is a lot like the Halloween costumes I used to buy, soft and stretchy but completely see through. It also seemed as though the dress in the photo was flared out with tool, but again, it was not at all.
Second dress in that order was perhaps the ONLY dress that I would even wear in public... same type of material but it's dark so it's not as see through... but all dresses are a lot shorter than pictured and I could never wear any of them to the office without looking like a hoochie... which makes me sad.
All in all, I spent about $40.00 on dresses that suck. Which isn't that big of a deal but I just thought everyone should know that you really really should not get your hopes up about what's on the website. You'll surely be disappointed.
Dear Joe,
Thank you for your recent comment.
We feel sorry that you did not fit the item you have ordeed from us.
Can you send us the picture of the item? And for warranty and kindly review warranty terms and pictures instruction are on this link http://www.dresslily.com/m-article-id-80.htm.
Once we have received the picture and confirmed the problem, we will figure out a solution for you.
Tank you for your support and understanding.
Best Regards
Customer Service from Dresslily.com
Where is my order dhl said the do not have I will never order from you its been a mouth and I still do not have my stuff and you are giving me a round
Dear barbara,
Thank you for your recent comment.
We apologize for the inconvenience that we have caused.
We have shipped your item out at 15-April, you can track with the tracking number: 9374869903500370802854 in http://webtrack.dhlglobalmail.com/
If you have any further question, please feel free to contact with us.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
Before I place an order, I usually check the reviews. These reviews scare me. Everyone is complaining about the sizes. I am an M. When I looked at the bust size on a sweater, it said 80cm. That's 31". C'mon! There aren't many teenage girls with a bust size of 31". I checked the L and the XL. The bust size for XL would be about 34". No wonder why they are getting these reviews. The clothes at DressLily will fit only about 10% of American women. Get real DressLily. I am placing an order for a few XLs. If the size is off, I will have the charges reversed on my credit card. No games with paying postage to return stuff to China.
Dear Customer,
Thank you for your recent order.
We feel sorry that the reviews causing you puzzled.
Please provide us your order number and we can get the information.
We have a size chart on our website for every customer to choose the right size, and the item is designed for people from all over the world.
After you have received your item and do not fit, please contact with us for the size issue.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
This company is a scam, I placed my order two months ago and nothing has arrived but they gladly took my money. And have not responded to any of my emails. DO NOT BUY FROM THIS COMPANY
Dear Karen,
Thank you for your recent order.
We feel sorry for the causing the trouble.
We afraid that you get the wrong time, you placed an order in 1-April and we shipped your parcel out at 2-April, shipping method: China Post surface mail
We have checked that we did not receive any of your email, can you please make sure the email address that you have send to us?
Looking forward to receive from you.
We are willing to help every customer.
Best Regards
Customer Service from Dresslily.com
I bought 4 bathing suits and they were horribly made, cheap fabric and even tho I bought the right size, they were very, very small. HUGE disappointment. When I tried tor return them, there was no invoice or address where to return them. After 3 days of trying to email back and forth, they finally told me to mail them back to China and then they will refund me only 85% of my purchase price! I WILL NEVER ORDER FROM THEM AGAIN. No one answers the only telephone number I could find anywhere. Broken English email responses... learn from my misfortune!
Dear Customer,
Thank you for your recent comment.
We feel sorry for the inconvenience that have caused.
The order number you have applied is wrong, the right order number is begin with the capital letter M, N or L.
Please send us the right order, so that we can get specific information about your item and make a better solution.
For the return and warranty policy, please refer to http://www.dresslily.com/m-article-id-80.htm
Thank you for your support and understanding.
Best Regards
Customer Service from Dresslily.com
Although there was an issue in receiving my order the first time I ordered, they were kind enough to reship it to me. I loved the dress and belt I ordered and they fit me perfectly. Dresslily's prices are amazing when you're trying to save money. Would definitely shop from here again!
Fraudsters who take your money and never send the goods.
Dear Customer,
Thank you for your recent comment.
We feel sorry for the inconvenience that have caused.
Can you send us the e-mail address?
We can not get the information without the order number or e-mail address.
We hope to receive from you soon.
Best Regards
Customer Service from Dresslily.com
The only way to take down this scam is to get PayPal to stopping doing their payments. Request a refund or complain to PayPal.
Dear Robin,
Thank you for your recent message.
We apologize for the inconvenience.
We have the return and warranty polity in our website, please refer to: http://www.dresslily.com/m-article-id-80.htm
And can you send us the picture of the quality issue product?
We promise you that all we have send or resend to you is new one.
Thank you for your support and understanding.
Best Regards
Customer Service from Dresslily.com
I sent 2 requests to look at my order. I didn't receive part and the rest was clothes that I couldn't fit into. They were supposed to be XL. They were XS.
They wanted me to send a picture of the package. The package was destroyed when I opened it. It was only as big as my fist and the shirt was stuffed in. Couldn't open it without destroying the whole thing. Bottom line, don't order from this company unless you have money to waste...
Dear Julie,
Thank you for your recent comment.
We apologize for the inconvenience that have caused.
I have checked the ticket and you didn't wrote to us, we have write an E-mail to you for the problem.
Please send us the picture of the parcel and top, we will check the problem and figure out solution for you.
If you have any question, please feel free to contact with us.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I'm highly recommend DressLilly - i always get great service, they answer all my questions, and most important - the items are great o love it wear it alot! I have order lots of this from there and so far so good!
I got my package today and i'm in love with my new stuff. Everything i ordered looks so nice.
I got some hair extensions because i always wanted to try them and on dresslily they are very cheap and look really great. They are easy to use too, i'm really happy about them!
The dresses are stitched bad and they do not look like they are shown in the website. The threads were coming out of the dresses. Sizes are way smaller. Large is as small as a small size
Dear sapna,
Thank you for placing an order in our website.
We feel sorry for the inconvenience.
Can you send us the picture of the sku and item? According to the return and warranty on our website.
And after you have send the picture, we will male a solution for you.
Thank you for your support and understanding.
Best Regards
Customer Service from Dresslily.com
I placed several orders, two arrived and way smaller than the sizes ordered and not at all like the pictures of the items. The largest order never arrived and this is the reply I received after several e-mails."Thanks for your order! Sorry for replying so late. I am so sorry to hear that and could you tell me your address in details, our collegu will check for you. You can contact the local post office with the package number CN*******7595, BJ*******7797 hope you can get the package soon". AND THE NEXT MESSAGE "Dear Ty, Thanks for your order! Sorry for replying so late.
I regret to hear that, but we also didn't receive the package. In order to thanks for your support for us, we'd love to refund you 33usd as you didn't pay the shipping fee we need some handing fee, beg your kindly understanding.If you have any other questions, contact me. Best regardsFlora, If you have any other questions, contact me, I will be always here for serving you as my best friend. Best regardsFlora
This is the kind of company Dresslilly is. DON'T DO BUSINESS WITH THIS COMPANY.
Dear Collette,
Thank you for your recent order.
We feel sorry for causing the trouble.
To the size issue, you can send us the picture of the cloth and the sku number.
We will full refund you since you did not receive your order.
And we have send you an E-mail to solve the problem, please check at your E-mail.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com
I absolutely LOVE this company! I buy everything from them and the few times I've had issues, they dealt with it promptly and professionally! They even gave me a bunch of "D points" which converts to money and coupons towards your next purchase. They are far away and ship for free, so I will not complain if the shipping takes awhile. I can be patient and see it as the compromise for getting quality clothing with free shipping. I LOVE them and will not purchase any clothing, accessories or boots/shoes from any place else. The ONLY issues is that their clothing runs on the small side, they are Asian, so just order a size larger than you would normally and there you have it!
The seller is good, I liked the dress very much. It was even nicer than expected. I definitely can recommend the seller.
I heeded the warnings from other reviewers, (so hard because the clothing on the site looks so nice!), and checked the Better Business Bureau, wow there are a lot of bad reviews on there too... Guess I will just skip this site and go elsewhere...
http://www.bbb.org/central-california-inland-empire/business-reviews/clothing-retail/dress-lily-in-rancho-cucamonga-ca-*******/complaints
Dear Customer,
Thank you for your recent comment.
We feel glad that you appreciate the item in our website, you can beliecve on your experience.
We feel sorry for the reviews, and we are trying our best to improve our website for better service.
Please provide us the correct order number, if you have any question, please feel free to contact us.
Best Regards
Customer Service from Dresslily.com
Dresslily.com is the best website ever. Their products are fantastic. The prices are great. And they ship fast. I recomend drssslily.dom to all my friends and family. Since i have discovered dresslily.com i havent shopped online anywhere else.
Answer: Dear opici b. Thank you for your message. We will try our best to help you if you have any issues. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service
Answer: Dear La L. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Reba D. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Thank you for your patience and kind support. If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you. Best Regards Dresslily Customer Service
Answer: Dear Denise H. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any issues. Here is link: http://support.dresslily. Com/ Thank you for your patience and kind support. Best Regards Dresslily Customer Service
Answer: Obviously you shouldn't do this. Please read the reviews for DressLily, they are awful! Just cancel your order, and shop elsewhere
Answer: Dear Arlene J. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Cricket r. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service
Answer: Dear Brianna o. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service
Answer: They run really small, and hard to return
Answer: Dear Janice H. Thank you for your message. I am sorry to tell you that we did not have the phone in pour website now, we will improve it in the future. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ We will try our best to help you if you have any issues. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


Dear Lisa,
Thank you for your recent order.
We feel sorry that you regarded the item is not look like the picture on our website.
We have received your picture and find out it is the same like the website.
And we have applied compensation for you in your support ticket, if you are still not satified with this item, please contact with us for deeper communication.
We are willing to help every customer solve the problem.
Best Regards
Customer Service from Dresslily.com