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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I NOW GOT MY BANK INVOLVED SEND
T BACK HORRIBLE ITEM
2 SIZES TO SMALL THEY SHOULD BE ORDER NO T*******874 I TOLD MY BANK WHAT HAPPENED, THERE IS NO FLATE RATE IN UK SO I HAD TO PAY ON TOP 12. POUND 50 TO RETURN! NEVER RECEIVED REFUND SINCE EARLY FEB. 2015 IM HONEST PERSON AND WILL NOT LET DRESSLILY. COM TO CON PEOPLE NO MORE. IS YOUR GOOGLE RIGHTS TO RETURN ITEM WITH 14 DAY AND GET REFUND ON LINE
Placed an order in "MARCH" it is now "MAY"! They took my money asap an whenever u contact them email only because there live chat is a hoax to! I keep being told another 2 weeks! This Co is a joke!, & a rip off! They take your money an don't give a product!
Dear Lucinda,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We're glad to tell you that your order was shipped out on 2015-04-04, as it is flat rate shipping, it is regular mail and it is the slowest shiping method. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For your order information, we have already sent you an email, please kindly check it and reply back to us.
We want to thank you for your constructive comments, which are always most welcome.
Best Regards
Dresslily Customer Service
The quality of my dress was outstanding! Was worried that due to the price. It was going to be very cheaply made, but to my surprise it wasn't! Love my dress and will definitely be purchasing from dress lily again! It is definitely worth the wait!
Do not order on this site. It has been a month still did not received the swimsuit that I ordered. You log to your account and you see order number but do not have any status. You see under payment although you already paid the items - 0 - is being reflected. It also reflect is being shipped out but no notification whether it is via Post office or UPS. How could you rate how many stars and they do not deserved even half of it.
Dear Cirila,
Thank you fo your recent comment, and we emphasize your frustration.
We have sent you an email and offered the package information in the email, please check it.
We are willing to help every customer for best solution.
Best Regards
Dresslily Customer Service
Actually is the only web-shop i trust. From the first time i ordered, what i received was exactly what i was expecting. In my country is very difficult for me to find shoes that fits my size, but from Dresslily, whatever i order fits me exactly! Honestly i am very pleased that i discovered Dresslily.com.! I had one or two minus problems with the shipping of my items but the Dresslily staff was more than helpful to me. They always reply quickly and are very kind. I highly recommend this web-shop for the quality and reasonable prices! "
I recently order two watches from Dresslilly. The prices are quite cheap with sufficient quality. I recommend you to try this company.
Ordered two dresses that were size medium. I am a size 5-7. Received the dresses within the allotted 2 weeks, went to try them on and noticed the flimsy material and the dresses look way smaller in person than on the webpage. The dresses will fit on my 14 year old cousin. I immediately sent a facebook message to the company about making a return. I also sent a message to the company via their webpage and still (1 month later) have not received a response. I was unable to locate a phone number or address which makes me think that the company is bogus. I would highly advise against ordering from here.
Dear pebbles,
We're extremely grateful for your constructive feedback.
We have sent you an email regarding this issue, please kindly check it and reply back to us.
Please set assured that we will try our best to resolve the problem for our customer.
Best Regards
Dresslily Customer Service
Omg I'm freakin out nice after reading all these reviews I have ordered couple dresses from here couple weeks ago and haven't got it yet the trackin number they gave me is not workin I tried and it says they can't identify the trackin number I really hope they didn't rip me off and if they did I will take legal actions against them since my brother is a lawyer never again I will order from them again
Dear Joshika,
Thank you for your recent comment, and we emphasize your frustration.
We have shipped out your order on 2015-05-06.
As it is flat rate shipping, it is regular mail and it is the slowest shiping method. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more information, we have sent you an email, please check it.
If you have any further question, please feel free to contact with us.
Best Regards
Dresslily Customer Service
I ordered a swim suit from this company and never received it! Do not order from this company! How are they allowed to post false advertisements on Face Book?
Dear Sandra,
Thank you for your recent review.
We feel sorry for this situation.
Would you please give us your order number first? We would like to deal with this issue for you.
The order number should begin with the letter L and following by 16 digits.
Hope to receive from you.
Best Regards
Dresslily Customer Service
What a sham ordered 3 dresses and a top, 2 dresses came poor quality material ordered xl would fit 8 to 10,1 dress never arrived, now the white lace top that looked stunning on the pic, the white material on the back is a different shade to the front its very badly made as are all the clothes and small, your a rip of company.
Dear sheree,
Thank you for your recent review.
We regret any inconvenience or frustration that your experience has caused you.
The products are in Asian size and for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Regarding this issue, we have already sent you an email, please check and reply to us.
Please set assured that we will try our best to resolve the problem for our customer.
Hope to receive from you.
Best Regards
Dresslily Customer Service
DO NOT ORDER, they are a scam, ordered in November still no products after months of complaining to them via email since they won't answer their phone, they say my ticket is closed but never gave me my refund
Dear Gigi,
Thank you for your recent comment, and we emphasize your frustration.
We would like to inform you that we have already processed the refund on 2015-03-19, for more details, we have sent you an email, please check it and reply to us.
If you have any further question, please feel free to contact with us.
Best Regards
Dresslily Customer Service
Exactly like i said, "made in China." Where's the 1/2 star rating?
Dear melony,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Please set assured that we will try our best to resolve the problem for our customer.
Would you please contact us at http://support.dresslily.com/ and tell us the problem of your order in details?
If you have any further question, please feel free to contact us.
Best Regards
Dresslily Customer Service
I ordered a dress and blouse and paid for it but never received the items
Dear kathleen,
Thank you for your recent review.
We feel sorry for this situation.
Would you please give us your order number first?
We need the prder number to check the parcel situation and once we have confirmed this information, we will provide a clear solution for you.
The order number should begin with the letter L and following by 16 digits.
Hope to receive from you.
Best Regards
Dresslily Customer Service
Never order form them terrible company been almost 3 months and nothing I ordered has come. I am filing a dispute with my Credit Card company to get my money back. One thing they are fast at is taking your money.
Dear Linda,
I want to start by thanking you for notifying us about the issue.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Would you please give us your order number first so that we can check the order details for you?
Hope to receive from you.
Best Regards
Dresslily Customer Service
I have ordered from this site twice and have never received the product! One of my orders was in April and one Ed in March. Still no products! Never again!
Dear Lindsay,
Thank you for your recent comment, and we emphasize your frustration.
Your order LP1504062004082122 was shipped out on 2015-04-28 and LP1504232022562996 was shipped out on 2015-05-06.
As it is flat rate shipping, it is regular mail and it is the slowest shiping method. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more information, we have sent you an email, please check it.
If you have any further question, please feel free to contact with us.
Best Regards
Dresslily Customer Service
I ordered something for my sister's birthday in late April (Apr 25th to be exact, and her birthday, the 30th), and requested it to be sent to her address in Daytona, Fl. I was informed that it would take about 5-15 business days to reach her. Time passed on and I checked the tracking number provided, and it is still in "Not found" status! That is scary; it think my package is LOST is beyond ridiculous! I tried calling DressLily and, no answers! (Based on the previous reviews, I guess that's a norm.) I called the USPS, which after being thrown all over this crappy EMS bull***, and I was informed by a representative of USPS that the tracking number is not a US number. EMS later told me the same thing. This means that the package needs to be processed before being provided into the States, just like people. The EMS emailed me, stating that my package have arrived into the States (meaning that it is not lost, I hope) and I just need a USPS tracking number so that it could go over to my sister in Daytona. By this time, she is informed of the package because of DressLily bull**** of a service, and now I have to wait on this tracking number and everything. I am glad to see that others have received their items, and I could only hope the same for me.
Dear Jannis,
Thank you for your recent review.
We feel sorry for the inconvenience that you have mentioned.
We have doubled checked that the tracking number is available, the shipping method is SF express.
We have checked that you have received your parcel, hope you will appreciete it.
Best Regards
Dresslily Customer Service
I ordered a swimsuit and never received it and every time I call customer service noone answers. Dress Lilly is a scam and I recommend noone ever buys from them!
Dear Samantha,
Thank you fo your recent comment, and we emphasize your frustration.
We have checked our email and did not find out any email from you.
Can you please check if you have send the email to here?
We have shipped your item out at 5-May, and the parcel is on the way for delivery, if you have any further question, please feel free to contact with us.
We are willing to help every customer for best solution.
Best Regards
Dresslily Customer Service
Absolute crap scam of a company, ordered 19 march, shipped 24 march still not arrived, I have been in shipping all my life and know that even if my boots were loaded onto a camel and that camel had to swim to Australia with no floaties it wouldnt take this long. Sure the Dresslily staff apologize profusely but in the sentence provide no useful or slightly helpful information and simply handball the blame to china post, seriously? Stay away from dresslily unless they offer a COD service, you pay once you receive the goods.
Dear amanda,
Thank you for your recent review.
We feel sorry for this issue, we have applied this issue to the shipping company, and we have applied refund for this inconvenience, please check your accunt.
If you have any further question, please feel free to contact with us.
Best Regards
Dresslily Customer Service
HORRIBLE experience, to say the least! First off, i placed my order april 21st and received the first half may 11th i'm still waiting for the second half to get here. The dress i received with the first half looks NOTHING like the picture! The threading is coming out all over the dress, there's a huge hole in the back of the dress and it's see through. The bathing suit looks like something that would fit a 5 year old! Sizing is off completely. NEVER will i order from this company again!
Dear brittney,
We feel sorry that you are not satisfied with the item that you have received.
Can you provide us the measurement picture of the item?
We need to confirm it and if it is our fault, we will compensate you.
Best Regards
Dresslily Customer Service
Ordered from this website a while ago. I was so excited to have these two dresses. The tracking number says they were supposed to be here a few weeks ago and I've had nothing show up at my door. Very angry and upset, they already have my money. I want my dresses! Never ordering from this site again!
Dear Keeley,
Thank you for taking your time to write this review.
Can you send us your order number?
We need the prder number to check the parcel situation and once we have confirmed this information, we will provide a claear solution for you.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anna,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We have checked for you in our system but we cannot find your order information, the order number should begin with the letter L, following by 16 digits, would you please double check it and offer us the correct order number?
We want to thank you for your constructive comments, which are always most welcome.
Best Regards
Dresslily Customer Service