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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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Ordered early May need this dress for June 4 I clearly bought early to have plenty of time please tell me ASAP when my dress's will arrive
I am happy with the products offered by dresslily. Products qualify the quality required for standard at minimum rates. The products so offered are up to date. One must experience shopping experience from here.
I would give this website zero stars. I ordered a large size dress and when I received my dress in the mail, the size looked to be extra small. The stiching was not good at all. This is a rip off!
Dear Veronica,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We feel sorry for this situation.
The products are made in China so the size is different, for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We have sent you an email regarding your issue, please kindly check and reply to us.
Thank you again for bringing these matters to our attention.
Hope to receive from you.
Best Regards
Dresslily Customer Service
I am extremely disappointed in the amount of time it has taken to receive my dress I ordered. I ordered April 22, and per the website it should have taken 7-14 days to ship to the US. It is now May 25 and I have not received anything. I have been tracking my order and it hasn't moved since May 7th. I ordered this dress for my bridal shower and now I will have to purchase another dress because it still isn't here, after an entire month. I have never been so dissatisfied with an online order as I am with DressLily. I will not be ordering anything else in the future.
Dear Courtney,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
We checked that your order was already shipped out on 2015-05-05.
Because it is an unregistered parcel, it may be slower than other shipping methods.
All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Thank you for your patience and kind support.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Dresslily Customer Service
I ordered something in the beginning of March and it is now May 24th and I still have not received the product. Rip Off. They told me to wait til end of May. Ridiculous! International mail from China takes 30 to 40 days not over 2 months. DO NOT ORDER FROM DRESS LILLY. Asked for my money back and they are putting me off til end of May so far.
Dear L,
Thank you for your recent review.
We feel sorry for this situation.
Would you please give us your order number? We would like to deal with this issue for you.
Hope to receive from you.
Best Regards
Dresslily Customer Service
Since April 19,2015 and I am still waiting for my order! $124.87
Dear Evelyn,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Firstly, we need to clarify that:
As it’s the first and large order on our website. Usually, to guarantee seller and buyer benefit, our financial department need to confirm the real some necessary identification. If the payment information was not matched with the identification or the Counterparty Status is unverified, this may lead to card fraud, if our customers are not willing to offer us the information, we will full refund to avoid more dispute due to the illegal using others card to pay to protect our real customer benefit.
We had sent an e-mail to you already, please check it and reply back to us.
Thank you again for bringing these matters to our attention.
We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service
I ordered a few tops for my daughter for mothers day. The order was placed two months prior and I barely received them in time. My daughter is 4' 9" and barely 90 pounds, so I ordered one size larger. The tops arrived and the size tag was cut out and my daughter tried them on and could not even get them fully on. I have been back and forth trying to return them and all I get is send photos, so I did and they said nothing looked wrong in the photos. If anyone else is having an issue call your credit card company and dispute the charges. This place will not be in business long.
Frustrated in Chicago
Dear Sonya,
Thank you for taking your time to write your review.
We feel sorry for this situation.
Would you please give us your order number? We would like to deal with this issue for you.
The order number begins with the letter L and contains 16 digits.
Hope to receive from you.
Best Regards
Dresslily Customer Service
I ordered my dress back in April. It is May 24th and I still do not have it. It says that it was shipped on May 8th on the tracking page. I'm so tired of checking the mail every day and not having my dress. I want my money back NOW.
Dear Brittany,
Thank you for your recent review.
We feel sorry for this situation.
Your order was shipped out on 2015-05-06. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more information, we have already sent you an email, please check and reply to us.
Hope to receive from you.
Best Regards
Dresslily Customer Service
I just ordered yesterday but it doesn't have anything where u can cancel the order or anything and I'm looking at these reviews and I'm pretty scared I would like my money back that's all
Dear Daghaz,
I want to start by thanking you for notifying us about the issue.
We feel sorry for this situation.
We have checked for you but we cannot find any order information by using your nickname in our system. Would you please sign in your account on our website and check whether the payment has been completed? If not, you can cancel it by yourself in your account. If you don't know how to cancel it, please rest assured that we won't process unpaid orders and it will disappear from your account in 30 days.
If you confirm that you have already made the payment, please offer us your order number and we'll check for you.
Hope to receive from you.
Best Regards
Dresslily Customer Service
I have never had such bad customer service in my entire life. They shipped my item and it is now 4 months later and I have not received anything. I emailed them many times to ask for a refund or simply the product itself and they actually refused to give me either! I am going to contact my bank and turn this in as fraud and they will be hearing from them and probably many investigators in this site. They have scammed many people in the past and this needs to end.
Dear Chelsea,
Thank you for your recent review.
We feel sorry for this situation.
We have already sent you an email and offer you the solutions, please kindly check and reply to us.
Hope to receive from you.
Best Regards
Dresslily Customer Service
I ordered a dress and the sizing is way off. The dress also had a frayed hem and one side of the dress puckered out due to poor sewing. I contacted dresslily to return the dress for a refund. I never heard back from them. I will never order from them again
Dear J,
I want to start by thanking you for notifying us about the issue.
We feel sorry for this situation.
The order number begins with the letter L and contain 16 digits.
Would you please check and give us the correct order number? We would like to deal with this issue for you.
Hope to receive from you.
Best Regards
Dresslily Customer Service
I swear, if I could give this business a negative star, I would. The poor quality/sizing of the dresses I ordered is almost hilarious. Both dresses arrived smelling of something foul that I can't identify. I always try and order a size larger from companies that I'm not familiar with. So, I ordered "XXL" in both dresses. When they arrived, all I could do was shake my head while chuckling. Neither of the dresses would pass as higher than a size 8/10 in the U.S. The quality was so poor, again, I laughed. I could actually see through the material. I can't really be mad, as I pretty much got what I paid for, however, with this level of false advertisement, this company should be reprimanded. Not to mention, obtaining delivery status updates was virtually impossible. I'm not even going to waste my money or energy attempting to return the items to CHINA. My mother suggested giving the dresses to my 11 year old cousin, who wears a small at Hollister. But, not before I give them a deep washing and softening.
Dear Keena,
Thank you for taking your time to write your review.
We feel sorry for this situation.
The products are made in China so the size is different, for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
The order number begins with the letter L and contain 16 digits.
Would you please check and give us the correct order number? We would like to deal with this issue for you.
Hope to receive from you.
Best Regards
Dresslily Customer Service
I placed my order on April 1st 2015. My order consisted of two pairs of leggings, a shirt, and a watch. I received the leggings and watch but it is now May 21st and I'm still waiting for the top I ordered. I contacted customer service about three weeks ago and was told my order was shipped in two seperate packages. Now when I try to call customer service or email I am not able to get through. I'm highly unsatisfied. I would either like my top or a refund of the money spent, but something tells me I'll get neither. If it was possible to give them a zero ranking, I would. Your better off ordering off of wish. The shipping takes awhile but you actually RECIEVE what you purchased.
Dear Samantha,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
We checked that the rest item was already shipped out on 2015-04-11.
Because it is an unregistered parcel, it may be slower than other shipping methods.
All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Thank you for your patience and kind support.
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
Ordered 2 items on April 21 - they stated shipped within 24 hours... the order didnt even ship until May 5 - the tracking doesnt work. It is now May 22 and i have yet to see my items.
Dear Heather,
Thank you for taking your time to write your review.
We feel sorry for this situation.
After you make your payment, it will take us 1-4 business days for handling, after which we will issue a tracking number for your shipment. However, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Your order was shipped out on 2015-05-01.
For more details, we have already sent you an email, please kindly check it and reply to us.
Hope to receive from you.
Best Regards
Dresslily Customer Service
I ordered two blouses from this site. One finally arrived approximately two months later. It was horrible, cheap, and ill fitting. I would never wear this garbage... ever! I left a poor review of the blouse, it's been a couple of weeks now and surprise... my review isn't posted. Just a few glowing BS reviews, probably posted by DressLily itself. Oh... and the second blouse I ordered has never arrived. Don't trust the reviews or this company!
Dear Julie,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We have informed our related colleague to look into this issue for you and also, we have already sent you an email, please kindly check and reply to us, we hope we can resolve this soon.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
I ordered 2 blazers two months in advance for a presentation. Long story short, one blazer I never received and the other after close to two months. I even paid for tracking which didn't work. One blazer finally arrived and it wasn't even what I ordered! Looked nothing like the picture. Horrible quality as well. When I contacted the company they wanted proof of the order. Ummm, hello? My invoice! Nothing, that was the only reply. I even sent pictures. No help. Finally I just said forget it and said I'd never use their site again. Still never got the other blazer either though it'd probably be bad quality too. I want nothing to do with this site. Buyer beware.
Dear Kenish,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We have contacted you in the email, please kindly check and reply to us.
Please rest assured that we're always trying our best to deal with any problem for our customers.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
Buyers beware! Placed order and never received! I have called numerous times and emailed bucket loads and never received a reply. No refund or purchase!
Dear kelly,
Thank you for taking your time to write your review. We really appreciate the feedback.
We checked that your order was shipped out on 2015-03-22.
Because it is an unregistered parcel, it may be slower than other shipping methods.
All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For details, we have contacted you by email, please check and reply to us soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I ordered a denim jacket with knitted sleeves and a luxurious fake fur collar. At least that's what the collar looked like in the photos on Dresslily's website. Denim jackets aren't something I'm normally interested in, but I love glamorous fake fur collars, and this one looked fabulous in the photos, so fluffy and beautiful. That's the only reason I bought the jacket. But in real life the collar turned out to be flat, skimpy, and daggy. Anything but glamorous. It's exactly the kind of fur collar I can't stand. Here's what it's supposed to look like: http://www.dresslily.com/turn-down-neck-long-sleeve-spliced-flocking-denim-jacket-product*******.html
Also, the buttonholes hadn't been cut open. They're just embroidered buttonhole shapes with no holes.
Dear Barbara,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We sent you an email regarding this issue, please kindly check and reply to us.
Please rest assured that we're always trying our best to deal with any problem for our customers.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Dresslily Customer Service
I order four dresses and a swimsuit and when I got the dresses in I didn't get the swimsuit in. One dress I ordered was suppose to be my wedding dress. The color was suppose to be khaki and it was a peach color. It had strings that was hanging all off, and the stitching was half done! The dress looks awful. I contacted dresslily via Facebook messenger and they only wanted to give 10usd! I payed 23usd and want the whole amount back, and return the dress! I finally got the swimsuit in yesterday and it looks nothing like the picture on the website! They are a rip off not worth one star! I'm one pissed custmer! So no one ever buy from here!
Dear Stephanie,
Thank you for your recent comment.
We apologize for the inconveneince that have caused.
We are located in China and we have time difference, when you contact us, if it is not our business hours, we may not be reached.
For your order information, we have already sent you an email, please kindly check it.
Hope to hearing from you.
Best Regards
Dresslily Customer Service
I love what i had ordered an will order from them again, it took a bit of time but was well worth my wait my clothes fit perfectly... love this site
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear C,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We feel sorry for this situation.
The order number begins with the letter L and contains 16 digits, would you please check again and give us your order number? We would like to deal with this issue for you.
Hope to receive from you.
Best Regards
Dresslily Customer Service