DressLilyReviews 4,651

After purchasing a couple blouses from DL, they were received in fairly decent time well one of the tops had some sort of stain (looked like glue) after contacting customer service their answer was " wash it and we will refund you $2 on a 12 dollar top. Wash it? What da hell. Well its glue and its doesn't wash out. Contacting the company numerous times and get nooooo response. Poor product-terrible customer service. Never again.

I ordered my dress on 2/2/15. It "shipped" on 3/23/15. Not sure why it took so long to ship but I never received it and they told me that I would have to wait until 5/23/15 for a refund. They told me that it would be after 6/2/15 because it takes 7-14 business days to process. They gave me a 10% coupon code as if I would ever buy from them again and asked me twice so far to take down the bad reviews that I previously wrote. I still don't have my money and I told them I would continue to write bad reviews until I have my money.

I had a great experience with Dresslily.com. I was very surprised to see so many negative reviews. I only purchased items on their site that had been reviewed by other buyers and I followed their sizing guidelines. So perhaps this is why I had a better experience than others.
I purchased a total of 30 items and I will be keeping all but 3 items. Two of which were too big and 1 that I felt was poor quality. Everything else was very nice, and I will definitely be ordering again.
I purchased thru my paypal account because I felt this was the most secure method. And there was a little trouble with the transaction being verified, but their customer service was very helpful. Once the item shipped I received it in the U.S. in 6 business days. (From time of order this was 12 business days.)
It only costs $2 to add on a tracking number to your package. I recommend doing this, then you can see exactly when your item ships. One package came to me looking pretty beat up, but DHL had repackaged it and no items were missing.
Can't wait to order more!

Please do not order from Dress Lilly. I ordered two swim suite, two dresses, a cover up, jean jacket and dress. I ordered two sizes larger which was extra large. I usually wear size 12 or 14 (misses). All of the items were either size 8 or 10. I called to ask for an exchange and was told that I would have take a picture with the item and also I would only get 85% percent of my money paid. When I followed all of the instructions they asked I went to the post office to my package and they told me it would cost at least $125.00 to ship the package. Needless to say they did not include any form of prepaid label. The country was China. When I called on several occasions, I was told there was nothing they could do and was very rude. Quite a few of the foreign countries do not mention their location or address they just say call our customer service number. Also all of the items" material was very thin and the thread was hanging for the garment. Never Never Order! I learned my lesson and lost $150.00. And as they told me there is nothing that they can do about it.

I ordered two dresses a month ahead of my wedding for my bridesmaid and still have not received them. I looked up the tracking numbers to see where they were and they shipped from China on May 7th and are still not here. It did not say where they were shipped to and I looked on the website for a number to call and there was not one. I emailed and still have not gotten a response. I was hoping to have the dresses by this Friday so my bridesmaids would have time to make adjustments. I ordered both of the dresses separately so I have to separate order numbers.

I placed my order in November hoping to receive it by, say, the end of January. After repeated assurances that my item was on it's way - it finally arrived on 5/21. I could have walked there and picked it up faster.

Looks to be the same company as ModLily.com They will take your money right away but here I am 40 days later with no products to show for. I contacted customer service online asking where is my stuff (as their current phone service is out of service!) and all they could tell me is to check my post office, I told them
I don't know how mail is in China but here in the US we have a very reliable mail and mail doesn't just get lost, at least it never has for me, I asked either for product or my money back and all I got from
Them is a coupon of 8% off for my next purchase. 8%! REALLY?! Even if they gave me 80% off I wouldn't spend onther cent at that store, do they really think people are stupid?!

What a scam! My order was supposedly shipped on March 21... one blouse. HA 67 days and counting and still have not received. Don't waste your time or money on this or any of their affiliates. They have many names that they use. I am working through PayPal now but will go to Visa next and file a fraudulent claim for nonshipment. Wait and see if Mookie/DressLily jump on here to say... wait for it... WAIT. Hahahaha Ohhhhh the agony.

June 4 Update -- I see DressLily has responded but folks, don't be misled, they have NOT resolved this issue, the blouse still has not been received and they continue to try to wiggle out of a full refund. Un-freakin-believable! PayPal has been great and will force the refund through the claim I filed with them... should receive on June 11. I'll let ya know:-) PS -- Their contact numbers are also fake as even PayPal could not make contact with either of their two numbers listed.

UPDATE -- June 11,2015 Thank you PayPal for getting my full refund. And by the way, the blouse has STILL not been received. DO NOT waste your $$ on these companies!

UPDATE -- August 10.2015 Just in case you may be wonderfing (hahaha) my order was never received. Please read these terrible reviews of this SCAM company and the sister companies and DO NOT waste your hard-earned money!

I have ordered once - so far - from DressLily. I am happy with my purchases.
A customer needs to realize a few things before ordering:
- First off, throw out the idea of what "size you are". Ladies, we should know this already. DressLily is kind enough to give us actual measurements with each of their items. Grab a measuring tape and do your homework before you order. Just because you wear a size medium from Walmart... does NOT mean a DressLily medium will fit you. Yes, it means a bit extra work for you - but if you take the time you will be happier with your purchase.
- My favorite dress from this order cost $24. TWENTY FOUR DOLLARS. It is ankle length, a beautiful color and the fabric is soft and perfect. Exactly what I was hoping it would be. There were 2 strings attached at each strap when it arrived at my door. I tied them and cut them off. Problem solved. Allow me to repeat myself - it cost $24. I got exactly what I paid for... and I am happy.
- This company is not for the "instant gratification" population. It takes a while for your package - WHICH THEY SHIP FOR FREE - to be processed and arrive. Their shipping estimate is right on the website. They do not hide the fact that it might take 20 business days to ship (my order arrived on day 19). Read it! Don't order a dress for a wedding next weekend. Again, the shipping is free. Want it faster? Pay for shipping.
I am happy with my purchases (close to $200 worth) and plan to place another order soon.

DressLily's Clothes are really cute, but they are not American sizes. I have ordered from them twice, both times requesting an extra large. (I can actually wear large and some mediums). The sweater and the dress run very small and I'm sorry to say, poorly made. I'm a bit disappointed with my DressLily experience. Also it takes 2 or more months to receive your order. No receipt or invoice comes with your order. If they want to continue to service the USA, they will need to make their clothing in U.S. sizes and improve the item quality.