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DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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The only small complaint I have for this is the bow is sewn a little weird. But I love! Swim suit.It is tight to put on but that's what helps make it slimming, will buy more from dresslily
Have just bought a swinsuit from Dresslily, fit perfect, get many compliments when I get out, will bought more from there.
Very happy with the service, price and styles available
I ordered extra large items as a precaution and to put a jumper under the jacket. The items were all tiny with loose threads & no labels. Even the boots size 41 were 3 inches smaller than normal size 41. I tried to email & return the goods but the email got a response of take a photo with a ruler. I did this but the email wouldnt go. I asked for an alternative email address & still it couldnt send. I had no order number as it went through without one. This too caused problems. My advice would be DONT USE THIS COMPANY! Not happy!
My dress took a month to get here and once it did it had string pulled at the bottom.
Dear Elisa,
Thank you for sharing you shopping experience to us.
We feel sorry for what you have described.
The shipping time for surface mail is 10-25 business days.
For the item you are not satisfied with, can you contact us at http://support.dresslily.com/?
We need to confirm this issue and figure out a better solution for you.
Hope to receive from you.
Best Regards
Dresslily Customer Service
LOL I also had a good laugh from my order. I had ordered a beautiful floral print dress for a wedding next week. I even paid extra for 2 day shipping because I had already ordered another dress that still hasn't arrived, but as I found out after placing the order it is coming from China and will take at least 20 days. I received a strawberry print swimming suit that laces up like a corset. I don't think DressLily is a scam website. I think it is a practical joke website.
Dear Patti,
Thank you for taking your timr to write this review.
We have checked your order information, and found that you have received your parcel in 5 days after dispatch. It is within the date of delivery, please refer to http://www.dresslily.com/m-article-id-39.htm
If you have any other issue, please contact us at http://support.dresslily.com/
We are willing to help customer for best service.
Best Regards
Dresslily Customer Service
I've only ordered clothing from dresslily so far, but they also have some really cute jewelry that I plan to order next. I didn't have any problems with my order. I received all items within the allotted time and there were only a couple that didn't fit. I plan to give those to my sisters. I did read the returns policy before purchasing an item (which requires the patron to pay return posting), so I knew that everything I ordered I would keep regardless if I liked it or not.
But I was very pleased with 95% of the items that I got, and I get so many compliments every time I wear a dresslily item!
I ordered a dress in the beginning of May and still havent received it. Its been way over 10-125 buisness days. Im getting tired of it. Considering trying to file with my bank to get the money back. This is bull crap. At first it gave me tracking info but now it just says it cannot be found.
Dear Hannah,
Thank you for your recent comment.
We have shipped your item out and it is in the date of estimate time, please kindly wait for it.
We can not get the parcel situation because the shipping method is unregistered mail.
Hope you will receive your parcel soon.
Best Regards
Dresslily Customer Service
Really nice dress
Very satisfied
Highly recommend Dresslily
It was a great shopping experience
I'll definitely shop again
I ordered a swimsuit and the website clearly stated it would take 8-10 business days for me to receive it. I have been waiting for almost 3 weeks now. Getting very annoyed.
Dear Jasmine,
Thank you for your recent review, we apologize for the inconvenience that have caused.
We have shipped your order out at 26-May, it is shipped by unregistered mail, the estimate time is 10-25 business days.
The parcel is on the way for delivery, can you wait for it?
Best Regards
Dresslily Customer Service
I ordered my shoes in Feb and didn't receive them until April. The size were too small I ordered a 10 in US size and I believe it might've been a seven or eight. I will NEVER ordered again from them. I think their cloths and shoes only fit people who are like a size 0-5 in cloths and five through eight and shoes. They shipping SUCKS OMG wth really why does it take so long wtf. But I have found a new site that cloths fit American women and it only takes 5 business for anything to reach you and they sell the same cloths. Plus FREE shipping or u cn pay $14 for 3 day delivery.
Dear Shay,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Before we figure out the solution, we need to confirm some information in your order.
Can you provide us your order number?
You can find it in your account or email.
Hoping to receive from you.
Best Regards
Dresslily Customer Service
Yigou International Group, Mike Yu appreciates the 2/3 margins on your payments for merchandise you WILL NOT RECIEVE. You will not get a refund! You will not get the merchandise. Same with Rose Whsl., Rosegal, Dresslily, Sammy Dress, Lady Fashion, Rotita, Rosewe, A Happy Deal, Mart of China, Everbuying, Global egrow on Ebay, YeeGow. All operating without VERISIGN and UNVERIFIED with Paypal. The reports of theft from this network of companies is staggering. Facebook has 4 pages dedicated to exposing the fraud.
Dear Christy,
Thank you for your recent omment.
We feel sorry for what you have described.
This is the place for review at Dresslily, the other website has nothing to do with us.
And can you provide us your correct order number and present specific issue at Dresslily?
Hoping to hearing from you.
Best Regards
Dresslily Customer Service
I have ordered 3 items from dresslily all at different times. 1. A sweater that I never got after months of waiting, my bank had to file fraud and give me my money back. 2. A sweat shirt that came in pretty quickly & it was nice. 3. I ordered a dress May 15th & it said it was shipped May17th but I still have nothing? If takes any longer & I dont get it by June 15th I will file fraud again & tell everyone to never order from this site.
Dear Ashleigh,
Thank you for your recent review.
We apologize for the inconvenience that have caused.
We have shipped your order out and it is on the way for delivery, please wait for it.
Please set assured that the parcel will be delivered in time.
We are willing to assist customer for best solution.
Best Regards
Dresslily Customer Service
I ordered a winter Jacket in Nov. A month lter asked why I hven't received anything, they told me to wait 40 business days instead of the 25 business days the sire said it would take. 4 months later I STILL didn't receive it. They offered me 4% off my next order?!?!?!?!... 7 months later, still don't have it
Dear Dee,
Thank you for your recent comment.
We apologize for wht you have experienced.
We are willing to help you for the best solution, but we can not get your order information.
Can you provide us your order number?
The order number is consist of capital L and 16 numbers.
Hoping to receive from you.
Best Regards
Dresslily Customer Service
I wrote a very negative review of this company for non-receipt of my order. I still haven't received it but the company refunded 86% of my payment. It took a while but they did work with me to at least get some of my money back.
Dear C H.,
Thank you for your valuable faadback.
We have claimed the shipping company for this issue and refunded you for what you have lost, please check your acount.
We are willing to assist cudtomer for best service.
Best Regards
Dresslily Customer Service
Disclaimer: I have never written a bad review for anything in my life. You know what? I'm not even mad. My girlfriend and I had a good laugh over some dresses I got in the mail. And I mean a GOOD laugh. I kind of want to order something else and see how far off it is from the picture online and get another good laugh. What fun is life if you can't laugh about things? That being said, I think I will donate my items to Goodwill. Maybe someone less fortunate could use them as cleaning rags?
Dear Emily,
Thank you so much for informing us about your shopping experience.
We apologize for the inconvenience.
You can contact us if you have issue with what you have ordered, we will work with you for best solution.
We have send you an email for this issue, please refer to it.
Best Regards
Dresslily Customer Service
DO NOT ORDER ANYTHING FROM DRESSLILY! Free shipping, yes it is and by the time you receive your order the clothing will be out of style. It's been 6 weeks and I've still not received.
Dear Tammy,
Thank you for taking your time to write this review.
We apologize for what you have experienced.
If you don't provide us the order number, we can not solve the problem.
Hoping to receive from you.
Best Regards
Dresslily Customer Service
Dresslily is one of the best places you could go to to get really cheap durable clothing. I have ordered presents for my mother roommate and of course myself! It's free shipping for everything and it comes faster than you'd think. Dresslily also has the best customer service. They are so friendly and helpful and reply very quickly to get what ever questions or problems you have taken care of. I am very much satisfied with shopping at Dresslily.com.
Horrible material size is not right nothing like pictures I ordered 4 things and honestly 3 will go in the trash I will right this one off but please do not order from dresslilly!
Dear Charlena,
Thank you for your recent review.
We apologize for the inconvenience that you have sdescribed.
Can you provide us your order number?
It must be consist with capital L and 16 numbers.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
Answer: Dear opici b. Thank you for your message. We will try our best to help you if you have any issues. Please kindly send me a private message if you have any issues. Here is link: http://support.dresslily.com/ Thank you for your cooperation. Yours sincerely, Dresslily.com Customer Service
Answer: Dear La L. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Reba D. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. Thank you for your patience and kind support. If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you. Best Regards Dresslily Customer Service
Answer: Dear Denise H. Thanks for your messages. Please rest assured that we will try our best to full your satisfaction. We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. You can contact us if you have any issues. Here is link: http://support.dresslily. Com/ Thank you for your patience and kind support. Best Regards Dresslily Customer Service
Answer: Obviously you shouldn't do this. Please read the reviews for DressLily, they are awful! Just cancel your order, and shop elsewhere
Answer: Dear Arlene J. Thank you for your message. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave You may check our certificates on the main page http://www.dresslily.com/ We are aware that we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Here is link: http://support.dresslily.com/ Thank you for your understanding. Best Regards Dresslily Customer Service
Answer: Dear Cricket r. We want to start by extending our thanks to you for providing your extremely valuable feedback to us. We regret any inconvenience or frustration that your experience has caused you. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily./ We would study your case carefully and resolve it there and we are now awaiting for your reply. Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service
Answer: Dear Brianna o. Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Would you mind send email to our support center? Here is link: http://support.dresslily.com/ Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service
Answer: They run really small, and hard to return
Answer: Dear Janice H. Thank you for your message. I am sorry to tell you that we did not have the phone in pour website now, we will improve it in the future. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily. Com/ We will try our best to help you if you have any issues. Thank you for your continued patience and kind understanding. Yours Sincerely Dresslily Customer Service
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


Dear Dawn,
Thank you for your recent comment.
We apologize for the inconvenience that you have mentioned.
We need the picture to confirm the issue, can you try to change another browser to send the picture to us?
Ware willing to help you to figure out the best solution.
Hope to receive from you.
Best Regards
Dresslily Customer Service