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DressLily

2.1

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DressLily Reviews Summary

DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815

We monitor reviews for authenticity

New York
1 review
1 helpful vote
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Amazing!
June 10, 2015

Ultra light and eventually finish my uniform. I like it very much. Dresslily: Thank you.

Date of experience: June 9, 2015
Washington
1 review
2 helpful votes
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Five star.
June 9, 2015

The only small complaint I have for this is the bow is sewn a little weird. But I love! Swim suit.It is tight to put on but that's what helps make it slimming, will buy more from dresslily

Date of experience: June 9, 2015
Wisconsin
1 review
1 helpful vote
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Just Awesome
June 9, 2015

Have just bought a swinsuit from Dresslily, fit perfect, get many compliments when I get out, will bought more from there.

Date of experience: June 9, 2015
Australia
1 review
1 helpful vote
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Love this site.
June 9, 2015

Very happy with the service, price and styles available

Date of experience: June 9, 2015
Australia
1 review
7 helpful votes
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Absolute crap
June 9, 2015

I ordered extra large items as a precaution and to put a jumper under the jacket. The items were all tiny with loose threads & no labels. Even the boots size 41 were 3 inches smaller than normal size 41. I tried to email & return the goods but the email got a response of take a photo with a ruler. I did this but the email wouldnt go. I asked for an alternative email address & still it couldnt send. I had no order number as it went through without one. This too caused problems. My advice would be DONT USE THIS COMPANY! Not happy!

Date of experience: June 8, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Dawn,

Thank you for your recent comment.

We apologize for the inconvenience that you have mentioned.

We need the picture to confirm the issue, can you try to change another browser to send the picture to us?
Ware willing to help you to figure out the best solution.

Hope to receive from you.

Best Regards
Dresslily Customer Service

California
1 review
6 helpful votes
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Bad bad bad
June 8, 2015

My dress took a month to get here and once it did it had string pulled at the bottom.

Date of experience: June 8, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Elisa,

Thank you for sharing you shopping experience to us.
We feel sorry for what you have described.

The shipping time for surface mail is 10-25 business days.
For the item you are not satisfied with, can you contact us at http://support.dresslily.com/?
We need to confirm this issue and figure out a better solution for you.

Hope to receive from you.

Best Regards
Dresslily Customer Service

Texas
1 review
3 helpful votes
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LOL too
June 8, 2015

LOL I also had a good laugh from my order. I had ordered a beautiful floral print dress for a wedding next week. I even paid extra for 2 day shipping because I had already ordered another dress that still hasn't arrived, but as I found out after placing the order it is coming from China and will take at least 20 days. I received a strawberry print swimming suit that laces up like a corset. I don't think DressLily is a scam website. I think it is a practical joke website.

Date of experience: June 8, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Patti,

Thank you for taking your timr to write this review.

We have checked your order information, and found that you have received your parcel in 5 days after dispatch. It is within the date of delivery, please refer to http://www.dresslily.com/m-article-id-39.htm
If you have any other issue, please contact us at http://support.dresslily.com/
We are willing to help customer for best service.

Best Regards
Dresslily Customer Service

Colorado
1 review
0 helpful votes
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One Happy Lady!
June 9, 2015

I've only ordered clothing from dresslily so far, but they also have some really cute jewelry that I plan to order next. I didn't have any problems with my order. I received all items within the allotted time and there were only a couple that didn't fit. I plan to give those to my sisters. I did read the returns policy before purchasing an item (which requires the patron to pay return posting), so I knew that everything I ordered I would keep regardless if I liked it or not.
But I was very pleased with 95% of the items that I got, and I get so many compliments every time I wear a dresslily item!

Date of experience: June 8, 2015
Oklahoma
1 review
4 helpful votes
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Taking too long
June 8, 2015

I ordered a dress in the beginning of May and still havent received it. Its been way over 10-125 buisness days. Im getting tired of it. Considering trying to file with my bank to get the money back. This is bull crap. At first it gave me tracking info but now it just says it cannot be found.

Date of experience: June 8, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Hannah,

Thank you for your recent comment.

We have shipped your item out and it is in the date of estimate time, please kindly wait for it.

We can not get the parcel situation because the shipping method is unregistered mail.
Hope you will receive your parcel soon.

Best Regards
Dresslily Customer Service

Mauritius
1 review
1 helpful vote
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Really nice dress
Very satisfied
Highly recommend Dresslily
It was a great shopping experience
I'll definitely shop again

Date of experience: June 8, 2015
Washington
1 review
4 helpful votes
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I ordered a swimsuit and the website clearly stated it would take 8-10 business days for me to receive it. I have been waiting for almost 3 weeks now. Getting very annoyed.

Date of experience: June 7, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Jasmine,

Thank you for your recent review, we apologize for the inconvenience that have caused.

We have shipped your order out at 26-May, it is shipped by unregistered mail, the estimate time is 10-25 business days.

The parcel is on the way for delivery, can you wait for it?

Best Regards
Dresslily Customer Service

Michigan
1 review
7 helpful votes
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Shoes
June 7, 2015

I ordered my shoes in Feb and didn't receive them until April. The size were too small I ordered a 10 in US size and I believe it might've been a seven or eight. I will NEVER ordered again from them. I think their cloths and shoes only fit people who are like a size 0-5 in cloths and five through eight and shoes. They shipping SUCKS OMG wth really why does it take so long wtf. But I have found a new site that cloths fit American women and it only takes 5 business for anything to reach you and they sell the same cloths. Plus FREE shipping or u cn pay $14 for 3 day delivery.

Date of experience: June 7, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Shay,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

Before we figure out the solution, we need to confirm some information in your order.
Can you provide us your order number?
You can find it in your account or email.

Hoping to receive from you.
Best Regards
Dresslily Customer Service

California
11 reviews
151 helpful votes
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Yigou International Group, Mike Yu appreciates the 2/3 margins on your payments for merchandise you WILL NOT RECIEVE. You will not get a refund! You will not get the merchandise. Same with Rose Whsl., Rosegal, Dresslily, Sammy Dress, Lady Fashion, Rotita, Rosewe, A Happy Deal, Mart of China, Everbuying, Global egrow on Ebay, YeeGow. All operating without VERISIGN and UNVERIFIED with Paypal. The reports of theft from this network of companies is staggering. Facebook has 4 pages dedicated to exposing the fraud.

Date of experience: June 5, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Christy,

Thank you for your recent omment.
We feel sorry for what you have described.

This is the place for review at Dresslily, the other website has nothing to do with us.

And can you provide us your correct order number and present specific issue at Dresslily?

Hoping to hearing from you.

Best Regards
Dresslily Customer Service

Tennessee
1 review
6 helpful votes
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I have ordered 3 items from dresslily all at different times. 1. A sweater that I never got after months of waiting, my bank had to file fraud and give me my money back. 2. A sweat shirt that came in pretty quickly & it was nice. 3. I ordered a dress May 15th & it said it was shipped May17th but I still have nothing? If takes any longer & I dont get it by June 15th I will file fraud again & tell everyone to never order from this site.

Date of experience: June 5, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Ashleigh,

Thank you for your recent review.
We apologize for the inconvenience that have caused.

We have shipped your order out and it is on the way for delivery, please wait for it.
Please set assured that the parcel will be delivered in time.

We are willing to assist customer for best solution.

Best Regards
Dresslily Customer Service

Pennsylvania
6 reviews
16 helpful votes
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I ordered a winter Jacket in Nov. A month lter asked why I hven't received anything, they told me to wait 40 business days instead of the 25 business days the sire said it would take. 4 months later I STILL didn't receive it. They offered me 4% off my next order?!?!?!?!... 7 months later, still don't have it

Date of experience: June 4, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Dee,

Thank you for your recent comment.
We apologize for wht you have experienced.

We are willing to help you for the best solution, but we can not get your order information.
Can you provide us your order number?
The order number is consist of capital L and 16 numbers.

Hoping to receive from you.

Best Regards
Dresslily Customer Service

Georgia
4 reviews
12 helpful votes
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DressLily Refund
June 4, 2015

I wrote a very negative review of this company for non-receipt of my order. I still haven't received it but the company refunded 86% of my payment. It took a while but they did work with me to at least get some of my money back.

Date of experience: June 4, 2015
CustomerService R. — DressLily Rep
over a year old

Dear C H.,

Thank you for your valuable faadback.

We have claimed the shipping company for this issue and refunded you for what you have lost, please check your acount.

We are willing to assist cudtomer for best service.

Best Regards
Dresslily Customer Service

Nevada
1 review
15 helpful votes
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LOL
June 4, 2015

Disclaimer: I have never written a bad review for anything in my life. You know what? I'm not even mad. My girlfriend and I had a good laugh over some dresses I got in the mail. And I mean a GOOD laugh. I kind of want to order something else and see how far off it is from the picture online and get another good laugh. What fun is life if you can't laugh about things? That being said, I think I will donate my items to Goodwill. Maybe someone less fortunate could use them as cleaning rags?

Date of experience: June 4, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Emily,
Thank you so much for informing us about your shopping experience.
We apologize for the inconvenience.

You can contact us if you have issue with what you have ordered, we will work with you for best solution.

We have send you an email for this issue, please refer to it.

Best Regards
Dresslily Customer Service

New Jersey
1 review
3 helpful votes
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DO NOT ORDER ANYTHING FROM DRESSLILY! Free shipping, yes it is and by the time you receive your order the clothing will be out of style. It's been 6 weeks and I've still not received.

Date of experience: June 4, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Tammy,

Thank you for taking your time to write this review.
We apologize for what you have experienced.

If you don't provide us the order number, we can not solve the problem.
Hoping to receive from you.

Best Regards
Dresslily Customer Service

Oregon
1 review
5 helpful votes
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Dresslily is one of the best places you could go to to get really cheap durable clothing. I have ordered presents for my mother roommate and of course myself! It's free shipping for everything and it comes faster than you'd think. Dresslily also has the best customer service. They are so friendly and helpful and reply very quickly to get what ever questions or problems you have taken care of. I am very much satisfied with shopping at Dresslily.com.

Date of experience: June 3, 2015
Maryland
2 reviews
10 helpful votes
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Horrible material size is not right nothing like pictures I ordered 4 things and honestly 3 will go in the trash I will right this one off but please do not order from dresslilly!

Date of experience: June 3, 2015
CustomerService R. — DressLily Rep
over a year old

Dear Charlena,

Thank you for your recent review.
We apologize for the inconvenience that you have sdescribed.

Can you provide us your order number?
It must be consist with capital L and 16 numbers.

Looking forward to hearing from you.

Best Regards
Dresslily Customer Service

From the business

Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.


dresslily.com
Founded in 2008
Shenzhen, GuangDong, China
+339
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