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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I was excited to purchase from the website until I realised there was no correct sizing chart in comparison to Australian women sizes in neck and waist? The only sizing done specifically were for males.
I don't trust ordering clothes online that may or may not fit. Every other country was accommodated. Not very happy and now going to shop with another company.
I bought a bathing suit last year and was over the moon excited and happy the way it fit. Since I had such good service last year I decided to try it out again this season, disappointed. Only one bathing suit fit and it was only the bottoms of that bathing suit that fit. Also I had to pay almost 30$ for it to come across the boarder? Very disappointed, not sure what to do at this point with two bathing suits that don't fit and are useless.
Dear Katherine,
Thank you for your recent comment, we feel sorry that the item you have received didn't meet your expectation.
We are willing to help you to solve this issue, can you provide us the order number?
You can get it from your email or your account.
Hope to receive your reply.
Best Regards
Dresslily Customer Service
I placed an order on 5/6/15 and it has been over a month, and I have still yet to receive the package. I'm convinced they are trying to collect credit card information. Do NOT USE THIS SITE.
Dear Stephanie,
Thank you so much for informing us about your shopping experience.
We feel sorry for what you have described.
We Dresslily are certified "secured "by renowned E-commerce service
Providers such as Norton, Paypal and DMCA.
You may check our certificates on the contact us page too and click on them
Here http://www.dresslily.com/m-article-id-12.htm
Your item has been shipped out and is on the way for delivery, please set assured that it will arrived on time.
If you have any further question, please feel free to contact us at http://www.dresslily.com/m-article-id-12.htm
Best Regards
Dresslily Customer Service
I have just ordered from DressLily for the third time and am so eager to receive my order. In the past I have ordered both clothes and jewelry. The flat rate shipping is free but does take a bit longer depending on your location. I have never been disappointed with any of the products I have ordered and can't wait to receive my next order from them. I will definitely be buying from them in the future as well.
I ordered 2 dresses over a month ago. I just got them this week. The first one is odd shaped with no tags and second one wasnt even a dress! It was a shirt that looks like someone sewed it at home! Absolutely horrible! What you get is not what is in the pictures!
Dear lisa,
Thank you for your recent review.
We apologize for the inconvenience that have caused.
Can you provide us your order number? It is starting with capital L and 16 numbers.
We are willing to help you with this issue, please provide us the information so that we can figure out the better solution.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I placed an order on 12. 28. 14 and I still have not received it. Their customer service is worthless and is blaming me for not receiving the order. They are trying to tell me that the package has been destroyed. In what retail business do they destroy packages? I am trying to get my money back and have had no luck. Save yourself the aggravation and DO NOT SHOP HERE!
Dear Priscilla,
Thank you for your recent comment.
We apologize for waht you have described.
The parcel had been arrived to the destination and you reject to receive it, we had to choose parcel destroyed.
We have lost the parcel too and we are willing to offer you the solution for this issue, please keep communication at your support ticket.
We are willing to assist customer for best solution.
Best Regards
Dresslily Customer Service
I love this swimming suit it fits perfect. I can't wait to wear it. LOVE dresslily..
I purchased a romper may 28th and I was just wondering when I am going to get it or if it has been shipped already
Bought a outfit from DRESSLILY, it is nice, however the material should be thick as I live in the UK and it's always cold.
2 months later and still waiting for product. Emailed customer 2 times and basically "it was my fault" for selecting the "free shipping" that has no tracking numbers. Oh, and it is shipping from China. They keep telling me to wait and I can have 4% off my next order? Really? Why would I buy another item at a measly 4% discount when I never received my first order. Bunch of scammers in my book.
Dear Leslee,
Thank you for your recent comment.
We apologize for the inconvenience that have caused.
We didn't mean to blame the customer for their fault, what we have mentioned is the unregistered mail can not tracking from the website.
And we have replied you and waiting for your reply, hope you cn work with us for this issue.
Looking forward to receive from you.
Best Regards
Dresslily Customer Service
Terrible company. The material is horrible and will rip with one wearing. That is if you would even wear it. Doesn't look at all like the photos. Sizing is weird. No size will fit correctly. Cut is strange. Then they will not accept returns... Do not waste your time or money.
Dear michaela,
Thank you for sharing your shopping experience to us.
We are willing to offer you the best service.
Can you provide us the right order number?
It is starting by capital L and 16 numbers.
Hope to receive from you.
Best Regards
Dresslily Customer Service
I ordered 2 dresses 4 weeks ago. I received which I though was one of the dresses and it turned out to be a boys shirt.
I have contacted them thru email and they keep saying my ticket is in and they review it.
This has been 2 weeks of sending them messages.
I will never order from here again and am very doubtful I will ever receive my dresses.
Such a dissapointment
Dear pam,
Thank you for your valuable feedback, we apologize for what you have mentioned.
We have replied you in each email and waiting for your reply, can you keep communication here?
It will be great that you work with us to solve this issue.
Hope to receive your reply.
Best Regards
Dresslily Customer Service
I orderd two dresses, that looked beautifull on the pitchures. What you see is not what you get. One dress was one size, but were so seriously small and wierdly shaped. The other one also in one size, should be baggy, it was so small that it does not even cover up my $#*!. Im so dissapointed. Do not order from this site. What you see is not what you get!
Dear Lene,
Thank you for your recent review, we feel sorry for the item didn't fit you.
We are willing to help you solve this issue, would you mind provide us your order number?
You can get the order number from your email or your account, it is starting with a capital L and 16 numbers.
Hope to hearing from you.
Best Regards
Dresslily Customer Service
Love Dresslily, its not a heavy material. I can wear it during summer or for just everyday used.
Ordered from site. I bought accessories for my wedding and AM STILL WAITING. I recommended this site to my friends because of the range of styles but they havent recieved their orders either. I WISH I HADN'T RECOMMEND THIS SITE!
Dear Lee,
Thank you for your recent comment.
We apologize for what you have described.
We have shipped your order out and it is on the way for delivery, for specific shipping time, refer to shipping and handling: http://www.dresslily.com/m-article-id-39.htm
If you have any further question, please contact us at http://support.dresslily.com/
We are here to help you for any issue.
Best Regards
Dresslily Customer Service
Big txs to dresslily for these pair of sunglasses. They are very cool, my kid love it! Will recommend it to buy!
I order a swimsiuit from u and have not got it yet it was order on 5/24/15 my name is cheryl pahl
Where is it at
Dear cheryl,
Thank you for your recent review.
We feel sorry for what you have mentioned.
We have shipped your item out at 25-May, the estimate date is 10-25 business days.
Please refer to http://www.dresslily.com/m-article-id-39.htm
Please wait for the item arrival.
If you have any further question, please feel free to contact us.
Best Regards
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Natalie,
Thank you for your time to write this review.
We have size chart on our website for every customer's reference.
And customer choose the size by themselves.
Can you provide us the order number? We will check your order information and figure out a better solution for you.
And you can contact us at http://www.dresslily.com/m-article-id-12.htm
Looking forward to receive from you.
Best Regards
Dresslily Customer Service