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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I have been trying to get ahold of DressLily all month. I ordered a high waisted bathing suit. It says it shipped 15 days ago from Staten Island NY. I live in NY and still have yet to receive my order. Really concerned that it will never arrive. I tried emailing Customer Service and their Facebook Page with no response.
This shirt looks elegant, although a little short, I still love it. Will recommend dresslilt to whoever I know.
I was recommended by my friemds to shop at dresslily, Fits true to size. It was more of a shirt than a dress but it was still a great purchase. I threw on a pair of leggings and it was PERFECT!
I bought this for my grandmother, and she loved it! Wonderful quality and the color is perfect. She says that she feels beautiful when she wears it! Dresslily deserve every compliment
I still haven't received my shipment from them from 04/28/15 it's almost july, and they stated they sent me an email to check my email but they didn't even sent me an email this suks! I give up I'm not receiving my stuff nor my money back because I can't even get in contact with them and when I try to email them it says order number not found, so regardless of how cheap and cute the stuff looks, don't buy from them they're probably scammers or something, I got ripped off :(
Dear Jennifer,
Thank you for your recent comment, we feel sorry for what you have described.
We have contacted the shipping company for this issue, and we had send you the email for better solution, please check your email.
If you have any further question, please feel free to contact us at http://support.dresslily.com/
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I purchased a dress from them before reading all of the negative reviews. First, realize that you are ordering from a seller based outside of the USA and it will take a LONG time to get your stuff. If you are in a rush (as I was) don't bother. Even their shipment estimates are conservative. Double whatever they say. Second, it seems like the clothing is made in a sweatshop somewhere. Quality is questionable. I got lucky and ordered something that came close to the picture. But, the seams were uneven and there were loose threads. Lastly, the sizing is off. It's not accurate or scaled to a non petite frame, so if you are curvy, be warned.
Even though i was "ok" with my purchase and probably got exactly what I paid for, I would not order from them again
Dear pam,
We want to say thank you for providing us with important information about your situation.
We can feel your frustration.
We are willing to provide help to customer who have any issue.
But we need your order number for parcel information and figure out the solution.
Could you work with us and provide the order number to us?
Hope to receive your reply.
Best Regards
Dresslily Customer Service
Bought a necklace from dresslily, it is much cheaper than our local shop and is more pretty than there, unbelivable.
The jumpsuit is very comfortable, wear it out at night, can't believe it is so cheap, will buy more from dresslily.
Wear this dress to my brother's weeding, get meny compliments, I told them i gought it from Dresslily.
Send this ring to my boy friend, he love it and wear it every day, so great to see that, thank you, dresslily
First, it took OVER 1 month to receive my order. Once I finally got it, the material was awful and SO cheap! It looked nothing like the picture. DO NOT ORDER FROM THIS COMPANY! THEY ALSO MAKE IT ALMOST IMPOSSIBLE TO RETURN IT AND MAKE YOU JUMP THROUGH HOOPS TO DO SO.
Dear C F.,
Thank you for your recent comment.
We feel sorry for what you have experienced.
If you want to return your item, please refer to warranty and return policy http://www.dresslily.com/m-article-id-80.htm
And we are willing to help you for the better service, please provide us your order number so that we can get your order information.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
Thank God for these reviews! I almost placed an order but just removed all items from the cart and will delete my information after reading these reviews. Even in the "customer service"s responses to some of these reviews they are blaming the customer and responding rudely! This is definitely NOT a USA business and does not deserve our money with that kind of service.
Dear Brittany,
Thank you for your comment, we apologize for any inconvenience that have caused.
We have did business for years, there is no bebefit for us to blame customer.
We are trying our best for better service, at the same time, we need customer to work with us.
If you have any issue, please feel free to contact us at http://www.dresslily.com/m-article-id-12.htm
Best Regards
Dresslily Customer Service
The cap just like the picture. I really like it, thanks dresslily, wear it every day, highly recommend.
My friend love this swimsuit so much, I have to give it to him, but necer mind, I will give buy another one, always love Dresslily.
Can't believe the coat looks better than in the website, love dresslily, will buy another one.
Gift to my friend, Dresslily has what I need, she loves it so much, will buy more to send to the other friends.
I gave this necklace to my girlfriend and she said me that is sooo beatifull, will recommend friends buy more from dresslily
The support staff were very efficient in answering the questions I had before I placed my ordered. DressLily also had great prices- cheapest I found online- and the quality is by no means lacking. Most important to me, the best part is that they offer free shipping! Great value and very reliable.
I lovedthis jumpsuit. Only thing That i didn't like was my nipple popping out. A black bra may be a solution. Overall I enjoyed it. Will buy more in Dresslily.
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sarah,
Thank you for your valuable feedback.
We have checked our email and didn't found any email from you, can you check if the address you have send if right? Please refer to http://support.dresslily.com/
And we have send you an email for parcel information, please check it.
We are willing to help customer for the best solution.
Best Regards
Dresslily Customer Service