On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
We monitor reviews for authenticity
I paid $35 for shipping to receive my purchase within up to 8 days. But I just got my package in the mail with $183 worth of disappointment. I only like about 3 things I purchased. Due to the poor quality and false advertising. The clothing I received was nothing like what I thought I was paying for.
Hi, I am one to order things online from time to time. I am getting married, and wanted to purchase a dress for my bachelorette party. I found a dress on DressLily that I really liked, I saw the first picture that came up and ordered a size medium. When I received the dress in the mail, it was nothing like the picture, not even close, and the size medium they did send me, was fit for a size 2 or 4. I have been trying to get a full refund for the dress, and they only offered me 20% back. I also had to go through the time of sending them pictures of what I received before they told me the return percentage. I am still having troubles getting the full refund. I would recommend never ordering from this site, because what you get is not what you order, and the sizes are completely off.
Dear Kelle,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We're very sorry for your concerns and the issues you have raised.
We have send you the size as you have ordered, and we have checked that the item is the same like the picture.
If you still not satisfied with the solution, please keep communication with us.
We are willing for provide the customer for the best solution.
Best Regards
Dresslily Customer Service
Great experience, third time shopping at the website. Loved their services, Item arrived quickly. Value for money
I ordered an XL dress from this site based on their size chart. It was so small that my size 0 extra small daughter-in-law could not wear it. It was also so long that at 5' 10" she would have had to shorten it if she could have gotten it on. I am fighting to get a full refund for misrepresentation. Do not believe the size chart on their site! Not even close!
Dear Kathleen,
Thank you for your latest comment, we feel sorry for what you have described.
And we are willing to provide help to you, would you mind to provide us the order number so that we can check the information for you?
We cannot apologize enough for any inconveniences this may have caused you, please provide us the oppotunity for better solution.
Best Regards
Dresslily Customer Service
This company has extremely good customer service, they respond to emails quickly, and leave the issue open until the customer is fully satisfied, and then it is the customer that ends the correspondence. And they appear to bend over backwards to solve the issues. I already posted this review on this site, but somehow it never got posted and I have had to repost it, so I am praying that sitejabber will get it on the site this time... DressLily never has things like this happen.
Cute clothes on the site I'll give you that.
But at first I was hesitant due to reviews - but I went along because it wasn't expensive.
Never received my item-messaged them no reply.
They can keep the few dollars and shove it.
Dear Megan,
Thank you, we always welcome feedback from our valued customers.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Can you provide us the order number so that we can check for you?
Hope you can work with us for the best solution.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
Totally a huge scam took my money and have fiven me several reasons why they can ship it to me yet. I am skipping their so called "refund" process and contacted pay pal and mastercard to file a claim of consumer fraud
Dear chad,
Thank you for taking your time to write your review. We really appreciate the feedback.
We have tried to check into this issue with the ticket number, but we can not get the information, could you send us the order number which start with capital L and 16 numbers?
We are willing to help customer for the best solution, looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I saw several items that I wanted to purchase today but after all the reviews, if rather pass on these and shop locally!
Everyone has had an AWFUL
Experience. So, I'm not taking any chances!
Ms King
Dear ms,
Thank you for your recent comment.
We apologize for causing the inconvenience.
We are trying our best for better service, and if you have any concern, please contact us at http://support.dresslily.com/
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Dresslily Customer Service
I have had a positive experience with Dresslily.com till now. I find their collection of earrings especially awesome! They have the latest style, fashionable jewelry for reasonable prices. I have always found the quality to be as good as promised. My advice to people buying dresses from this website is to look at the size charts properly and buy according to that. Delivery of the products takes a while as I am located in California, but the product is worth the wait. I would recommend the website to everyone.
It is obvious that I am not going to get my money back from Dresslily. I have followed their instructions; I sent my order number and stated the issue I had with the clothes not fitting. I also complied with their ridiculous warranty request of taking a picture of the items along with having a tape measure applied to the items. It has been almost 3 months and my complaint still have not been resolved. I have an idea that will really expose this company and hopefully shut them down and also other company's that are advertising on Facebook. I am really disappointed in Dresslily for their fraudulent acts and I devastated; I never thought something like this would happen to me because I am usually careful not to interact with people that are not to be trusted. I read the negative reviews and still chose to order from them. I guess I wasn't careful enough. I will continue with my efforts to expose them.
Dear Denise,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
The disconnect for the communication is because of the system updating, we have send you the solution for this issue, please check at there.
If you have any further issue, you can also contact us at http://support.dresslily.com/
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Dresslily Customer Service
I bought myself a designed clutch. And this product exactly seems as it was bought. I really enjoyed my product and surely would love to buy products again from this site. Completely satisfied consumer.
Oh how I wish I read more of the reviews before I made a large purchase of horrible clothes. I bought a few items of clothing and jewelry. The clothes run extremely small! There were a pair of leggings that I could not even get my foot through to the other side. Was horrible! Two pieces of the jewelry broke the first time I wore it within the first week or two I purchased.
What is even worse than the clothes themselves is the customer service for the company! Have an ongoing email for 3 months now with nothing resolved. They do not listen and do not care about the quality, size and/or any other issues with your order. Cannot find a customer service number on any website besides for European customers and I am from the states.
After all this they are now telling me that you can only do refunds after 7 days hahaha what a rip offfffffffffffff :/: / :/: /
Advice for any new members looking at the site to see if there is anything cure on the site. DO NOT EVEN BOTHER LOOKING! DO NOT BUY ANYTHING FROM THIS SITE. It will either break, have stains, do not fit unless you are about a size 00
Ugh very annoyed customer!
Dear Js,
Thank you so much for informing us about your shopping experience.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have send you the email and waiting for your reply, please keep communication at there.
The size issue need to confirm the information and please work with us.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I was finally contacted regarding my order I made 3/28/2015 order #LP**************... I love the dress I received and was/ am very excited about the shirts I'm yet to receive... like stated before I shop online to this store and many others but if I can't depend on them to send my order when promised I Will spend my money esleasing where... I hate dealing with unprofessional people
Dear Kayla,
Thank you for your recent comment, we apologize for what you have described.
We are willing to help you with this issue, would you mind to provide us the order number so that we can check the situation for you?
Looking forward to hearing from you and work with us for best solution.
Best Regards
Dresslily Customer Service
I ordered 3 shirts. Purposely paid for expedited shipping, also have the insurance on my order and NEVER received my items. Why bother paying for expedited shipping for nothing. Dress lily has stolen my money! What a scam! How in the world do you guys conduct business like this? UNREAL. I will be contacting the Better Business Bureau! Awful experience
Dear Kristin,
Thank you for taking your time to write your review.
First, I want to start by saying how sorry we are about what you have experienced.
We have to wait for the item due to supplier's issue, and we arranged better solution for you, please keep communication there.
We cannot apologize enough for any inconveniences this may have caused you, thank you again for bringing these matters to our attention.
Best Regards
Dresslily Customer Service
Worst product EVER. Got the coral colored one and when I received it the color was not even close. Took it out of the package and the "coral" colored had bled thru onto the white Anchor. Sizes are way off as well. Ordered a Large and its more like a Small. Very disappointed and would not recommend to anyone. I've left several reviews on their Facebook page but apparently they don't want anyone to know how crappy their clothing are because they keep deleting my reviews. STAY AWAY FROM THIS COMING.
Dear Jessica,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by offering a personal apology to the customer affected.
For this issue, please refer to http://www.dresslily.com/m-article-id-80.htm
We have send you an email for issue confirmation, please check at there.
We would be grateful if you could please continue your communication with us in your support ticket, so that we can work together to reach an acceptable solution.
We are committed to assisting every customer at any time.
Best Regards
Dresslily Customer Service
Just picked it up in Friday.
So fare I really like the dress, it fits well just don't like the Brest pads but I will find a way to take them out or change the colour as they are bight white w a teal dress. Finely!
Dear annie,
Thank you so much for informing us about your shopping experience, We're very sorry for your concerns and the issues you have raised.
We are willing to help you to check the situation and figure out a solution for you, could you provide us your order number?
It is starting with capital L or LP and 16 numbers.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
So i ordered $80 worth of clothing from this website. It took it about 20 days to get to me. Once it finally did, it was SO cheaply made! Also, i am typically a size M/L. I ordered every article of clothing i got in a size Large. I was WAY too small. It fit my sister who is a size XS-S. Such a waste of money and i'm SO disappointed. Well- i guess you get what you pay for. I wouldn't even give it one star!
Dear Erika,
Thank you for your recent comment, we apologize for this inconvenience that have caused.
For this issue, please refer to our warranty and return policy http://www.dresslily.com/m-article-id-80.htm
And we have send you an email for confirm, please keep communication there.
If you have any further concern, please contact us at http://support.dresslily.com/
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is
Resolved to your satisfaction.
Best Regards
Dresslily Customer Service
Order a shirt, received no email confirmation, charged my card immediately, never received product. No one answers the phone! Never purchase here!
Dear Jenny,
Thank you for your important feedback and for letting us about your experience with us.
We feel sorry for waht you have experienced.
You are right, at this time we only have a phone lines here is the number 669-721-9322 and they might get busy very quick.
We are working on this expect having more lines in the near future.
By the meantime, please note that our representative are online on the livechat 24/7
Too. Please click here to start a chat http://www.dresslily.com/m-article-id-12.htm
We need your order number so that we can check the parcel siuation for you, would you mind to provide it to us?
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
This is the worst quality piece of clothing I have ever bought! Its so cheap of this website because it comes straight from China, not to mention why it takes soo long to receive your order.The color is more of a burnt orange and the anchor is stamped on and bled through the fabric. I will never buy from dress lily again and I would advise anyone that is looking for a great deal buy from somewhere else! Try amazon first... rating overall 0!
Dear robert,
Thank you for taking your time to write your review. We apologize for what you have described.
If you have any issue, please contact us at any time, we will reply you in 24 hours.
And could you provide us the order number so that we can check your issue?
If it is our fault, we will arrange compensation for you.
Best Regards
Dresslily Customer Service
I've been chasing every single day for a refund for a month now.
I've given them all the refund details they need a million times.
They are so incompetent it is unbelievable, I think they will never give me a refund.
BELOW IS A STUPID MESSAGE FROM THEM- THEY CLEARLY HAVEN'T READ ANYTHING. INCOMPETENT PEOPLE
Dear samta,
Thank you for taking your time to write your review. We really appreciate the feedback.
Do you have any issue with the item?
Can you provide us the specific description about it and send us the order number so that we can track for you?
Or you can contact us at http://support.dresslily.com/
We are willing to assisting customer for best solution, looking forward to hearing from you.
Best Regards
Dresslily Customer Service
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kaeli,
Thank you, we always welcome feedback from our valued customers.
First, I want to offer my sincerest apologies to you for the issue.
For the item that didn't meet your expectation, would you mind to work with us for the best solution?
Looking forward to hearing from you in the email.
Best Regards
Dresslily Customer Service