DressLilyReviews 4,651

Dresslilly is a HUGE SCAM! I ordered my dress in MARCH, didn't receive it, and they told me to wait 45 days, since it was coming from Japan. Still never revived it in MAY. So, I asked for a refund. They said they refunded my money, but i never got it. They told me I have to wait 30 days to to receive it into my back account. I waited. Still NEVER GOT MY MONEY BACK! Called my bank and they said it's been TOO LONG sinc my purchase for them to make a claim. THAT IS HOW THIS "COMPANY" GETS YOU! THAT IS HOW THEY MAKE THEIR MONEY! DO NOT BUY FROM THEM! I should have checked the reviews before hand.

Ordered 3 very cute tops from this store after being very hesitant to purchase anything. My clothes took only about 3 weeks to arrive and once opening the package I discovered that it was more of a child size that adult women. I ordered all shirt in a M and I have a 34D chest size. One shirt fit my 10 yr old daughter and she wears a size 8 in youth! Very disappointed because everything is super cute. Not even worth the money to send back.

NEVER BUY FROM THIS WEBSITE.

I saw an add on Facebook and bought 3 summer dresses in MAY... I am still waiting for them and we are in freaking JULY... I do not even think that I will get them before the end of summer, or that I will get them at all.
Quite frankly at this point I do not even know if I will wear them. I saw some terrible reviews for this website (I wish I would have done some research before I bought stuff from them): wrong sizes, cheap products, terrible shipping/ customer service...

DO NOT BUY FROM THEM! Its a total waste of time and money. WORST COMPANY EVER

A customer From Canada who is very disappointed and quite angry.

Horrable horrable! I cant believe i ever bought stuff from here. I ordered 10 shirts. Every single one was wayyy tooo small. This is only for petite women with no boobs. I ordered a mini dress and i got a small shirt. I ordered a tan dress i got something close to it. The pic is not what u get in the mail. I waited 30 DAYS for all my stuff! If you have boobs/big boobs DO NOT BUY FROM HERE. I wear a size M and some L. I would need to get a XXXL in dress lilly size.

I too was skeptical to order from outside the country, but I shop outside the US on Ebay all the time and have never had an issue, so I ordered one item to see how it would turn out. I ordered the elastic waist geometric print pants in a size small. They took 21 days to arrive. They are adorable, comfy and fit great. I am petitie in size so I have no problem fitting into what another person described as "Chinese Sizes"

My advice is... proceed with caution, Don't spend more than you are willing to lose, and you cant expect designer quality merchandise for 10 bucks!

My 'dress' smelled also, thread lose everywhere, definitely not the same in the picture, a complete faff to return to the item, and still struggling to get the picture that I ordered a size sixteen, three sizes bigger than my usual self due to the 'small sizes' comments. They have a stupidly complicated method to return the item! They sent the size I ordered etc but don't seem to be getting it through their thick skulls the size is too small, and I just want my money back! This has gone on for over two months now, I'm rather fed up with the whole attitude of the lady i am speaking with. I'm not sure how much more simpler 'it doesn't fit me, despite ordering a larger size' needs to be. Never again. Never ever order from these people, such a joke! Happy to take your money but not happy enough to try and solve an issue when the item you get wouldn't even be taken by charity shops!

What a scam! My dress took 4 weeks to arrive. When I opened it, it smelled like a mucky swamp! Then, I looked at the dress, sure, it had the same pattern, but wasn't at ALL the same dress that was pictured! They pictured a nice looking dress and sent the cheapest, low quality piece of s*** I've ever seen. They style of the dress even wasn't the same! The pictured dress had thin straps, the one they sent me had 2 inch thick straps! JUST HORRIBLE. It is now in a bag to go to the Thrift Store!

DO NOT PURCHASE FROM THIS COMPANY!

How can I return my products back to the company AND GET FULLY REFUNDED TWICE FOR THE SAME ORDER? I was very discouraged with the poor quality of your products and now lack of customer service.

I have put two tickets in requesting customer service assistance (Your unique ticket ID is: T*******888 (6/26) and T*******408 (6/28). I was supposed to get a response within 24 hours!

One order was shipped to me (poor quality products - will never order again) - order # LP**************/Shipping #LN*******CN
A duplicate order was made, but never shipped WHICH I DIDN'T WANT TWO OF THE SAME ORDER ANYWAY! - order # LP**************/Shipping # IB*******5472 ($58.84)

I don't think you will need much more information from me. I would like this figured out. This is very poor customer service. NO ONE SHOULD BUY dresslily.com and WATCH OUT FOR THEIR ADS THAT POP UP ON FACEBOOK.

Very discouraged customer.

Respectfully,
Jen

If I could give them no stars I would. I ordered my items over 45 days ago and haven't gotten anything. They keep telling me to wait 2-3 days then tells me my package is at a NY post office and for me to go there and check when my shipping address is in HAWAII and I have no way of flying to NY for a package. This back and forth has gone on for over 3 weeks now every other email stating the same thing. It seems automated and full of BS. They don't even have a phone number to call. DO NOT ORDER FROM THIS SITE, a waste of $100 and looks like i'll never get a refund for my items that i have never received. BUYER BE WARNED. This website should be SHUT DOWN.

I've had a completely horrible experience with this company. I ordered a dress and it was covered in black ink stains. I have emailed the company's "customer service" several times, including pictures of my damaged item, and have received NO response, aside from a response a week late with the reason for not responding being it was a "Chinese holiday". Even then, they did not offer a solution of any sort-- a refund, a exchange for a new item that wasn't covered in ink, etc. I have been trying to contact them for almost a month since then and have received no response. This company is a complete scam and it's truly sad what they're doing to people and getting away with. Not only did they ship me a clearly damaged item and now neglect to answer any of my emails, it took a month for me to receive the item in the first place. This company is essentially stealing people's money. It baffles me that any company that treats their customers this way stays in business. Save your time and money and do not order anything from here!

Stay away from this website.
It takes months to ship.
Clothing looks/is cheap.
Awful.
Lies (They say that they are fit through CHINESE sizes, which don't make sense at all, why would they have a site that looks American, and run by sizes of another country? And, as I have been reading throughout other reviews, they NEVER ANSWERED why the clothing material was poorly sewn, or just made awfully.)
This is just a total disgrace.
BASTARD! Sizes are based in China? You have made your website look so darn American! Then why don't you make them American sizes?! This just doesn't make sense at all!

I ordered three articles from this company. The tank top I ordered has stains on it, one of the dresses I ordered is ripped and another dress is big enough to fit 5 of me. I have e-mailed the company 7 times and sent pictures like I was asked and have heard nothing in return. This company is a crock of Sh**. Not only was the clothing stained or ripped, but the quality of the clothing is unbelievably horrible, if its not itchy the sewing job is a disgrace.
This is by far the worst company I have ever dealt with. I am throwing the clothing away and eating the $50 I paid all because they don't know how to treat their customers and they give everyone a run around. They should get their doors slammed in their faces and not be allowed to do business anymore.
Forgot to mention it took 3 weeks for me to get my stuff when I paid extra for faster shipping.

I'm really unclear where all the negative reviews are coming from. I had a great experience. My fiance and family were concerned that I chose to order my wedding gown off a website. And when it arrived in an airtight DHL plastic package, I got looks! But when I opened it, it was exactly as the picture showed. I paid to have it custom sized and it fit like a glove. I joked that I couldn't gain or lose a single pound or my dress wouldn't fit. It had boning and also was padded so I didn't need to spend money on a corset. It wasn't a dress you'd spend $5000 on, but I'm hoping if you're a bride on a budget you're smart enough to know you're not getting that anyhow! I loved it and got complimented like crazy- even by a friend who owned a bridal shop.