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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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They are not at all sorry for the inconvenience. They started the website to spread it. $#*!ing leeches. If anybody knows I would like to know the laws against these action. I ordered two items in NOVEMBER 2014, and havent $#*!ing received it yet and its end of July, 2015.
I received my items but not happy with the quality and the cheap look of the outfits. They don't fit and one has a snag on it. I sent them many email requesting my money back and where to send the products. I get no clear responds. I want there number and all my money back.\I paid for exp. Shipping and then had to pay additional to DH|L 28.98 for shipping. That's bull$#*!! I have sent pics but there verification code doesn't work and the only way to send anything is closing the question. They are a rip off. I want there phone no. And address!
Dear N C.,
We want to say thank you for providing us with important information about your situation.
I would like to start off by telling you that we are so sorry about the item didn't meet your expectation.
Here is the return policy http://www.dresslily.com/m-article-id-80.htm
We have replied you the return address after we have confirmed this issue, please check at your support ticket.
We recommend you to ship the item with flat rate shipping.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service
My mother ordered several dresses from here and found that they were barely close to the sizes she ordered. On top of that, they are extremely poorly made. She tried to contact them to return the dresses but their contact page didn't accept the order number and, therefore, did not submit her complaint.
This is the complaint that didn't go through:
I have recently received the dresses what I ordered. I was very disappointed, because the sizes are very small. I am size L and I ordered XL just in case but this dresses could fit only on my daughter who is very slim3 size slimmer than me. The measurements are all over the place not even 2 pieces of XL size measurements are the same. This dresses can fit only a girl who has very small breasts. Usually the XL size woman have breasts. One of the dresses's workmanship is so poor I wouldn't sell it in my shop if I was you Dresslily. It is embarrassing. The clothes name: L*show Sexy Round Collar Sleeveless Floral Print Women's Dress. This dress was made by somebody who has never ever learned how to sew a dress.
I need your precise address to sent them back to you and I want full refund for the payment of australian dollar: AU$ 210.
Dear Nicholas,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
For the size issue, please refer to http://www.dresslily.com/m-article-id-80.htm.
It might be the wrong order number for your first time to submit the ticket, we have receivd your ticket and have applied solution for you, please work with us at there.
Thank you for bring this to our attention.
Best Regards
Dresslily Customer Service
Well it has been 6 months now and I have still received nothing but a generic response from dressgarbage through this site. DO NOT WASTE YOUR TIME AND MONEY! Its not worth it. It is fall now and the shirt was ordered for summer, before summer started. What a waste.
Dear Gabrielle,
Thank you for taking your time to write your review. We really appreciate the feedback.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We have contacted the shipping company for this issue, and we have contacted you for the best solution, please keep communication there.
If you have any further concern, please contact us at http://support.dresslily.com/
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
My wife ordered a dress from this website for a wedding and paid for 10 day shipping. It took 28 days. We contacted customer service about 5 times just to get our shipping fee back. They would only give us half of it. The dress was garbage and the size wasn't even close. We gave up on dealing with customer service and just want to warn people about them.
Dear Michael,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
The delay shipping due to the quality checking and we have contacted the supplier for this issue, and we have send you an email waiting for your reply, please work with us for best solution.
If the item didn't fit you, please refer to http://www.dresslily.com/m-article-id-80.htm
And keep communication at there.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
STAY AWAY! Do not order from this website. Not only will you NOT get your order - your credit card WILL be charged and you will not get any responses nor can you contact them. I placed an order June 30th, paid the extra shipping costs to have delivery between 3-7 days and still NOTHING! I have submitted a ticket July 16th where they state someone will contact you in 24 hours. Six (6) days later still NOTHING! Every time I go to website to phone or live chat - NOT AVAILABLE. Ugggghhhh. Save your time and money by shopping elsewhere.
Dear Cheri,
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We have replied you at 16-July in 24 hours, please check at your mail.
And we have contacted you for this issue, please keep communication there.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
I ordered a dress and top from DressLily. I ordered a women's size medium. They were both extra small, very cheaply made. Rather than the hassle of returning, I gave them to Goodwill. Will never order from them again.
Dear Kathy,
Thank you for your recent review, we apologize for the item you have ordered didn't fit you.
For this issue, please refer to the return policy: http://www.dresslily.com/m-article-id-80.htm
And we have send you an email for information confirm, please work with us for best solution.
If you have any further concern, please feel free to contact us at http://support.dresslily.com/
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I have ordered over $200 worth of clothes form this website, and I am yet to receive an update about my item. I am still waitng.
Dear J A.,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
We have been send the order to the shipping company, and we will send you an email for parcel information after they have shipped it out.
And if you have any further concern, please keep communication at your support ticket.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
I've noticed many posts on Dresslily where customers are reporting receiving only a portion or percentage of refund and I'd appreciate learning why.
It is now well established in these reviews and in the news that Dresslilly is known for bad products, not shipping merchandise, horrid non existent customer service often in form letter "notes" not even pertaining to your order, not honoring additional charge for expediting shipping and basically stealing customers money.
Any customer that did not receive merchandise should receive 100% of your money. If your merchandise was defective or poor fitting or did not represent the images online of the merchandise you bought, you need to return items and keep proof of return (I recommend cell phone pic of items in return bag/box & a signature upon receipt at Dresslily) you need to submit these to PayPal with a copy of any communication you had w/Dresslily and by law you should receive 100% of your money back sans your shipping cost to them.
Dresslily is not allowed to charge your credit card prior to shipping. If they have, that alone is grounds for return of all your money.
So why are some customers receiving less than their full amount of purchase and shipping fees?
Please respond and consider copying your response in a private message to me. I am involved with the research on the investigation against Dresslily
Thank you
Dear cheryl,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have send the item to the shipping company, and we have to send it back to us because of the case.
And we are willing to provide you for the best solution for this issue, would you work with us for it?
We have did business for years and we always treat customer at the first place.
Looking forward to hearing from you.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
With very affordable prices, Dresslily offers clothes, jewelry, shoes and many other products of great quality! I have never had any problems with their service and am absolutely pleased with this site!
I ordered my stuff on 6/30/15 and still have not received anything. I have put in several tickets of disgust and then I get a generic email about how to track the order. Never an apology or what they will do to fix the problem. I sure a response will come up on how they are grateful for the honest comments. Please..
I ordered my shirt June 12th. I received it, JULY 17TH. The packaging was HORRIBLE and to make all of that worse, the shirt is dirty and stained!
I can't imagine that many people have actually gone through the hassle of returning their items. It would cost me more to ship it back to China than what I paid for the item. Some might say "oh, well you get what you paid for..." But that's not how that works. I paid for a cute little tank top - not a damaged shirt. This is absolutely the worst online shopping experience I've ever had and would NEVER buy anything from them again.
Unless you live right next to the factory this ships out of, DO NOT WASTE YOUR MONEY OR TIME! It is NOT worth it!
Dear Yvie,
Thank you for your recent comment, we regret any inconvenience or frustration that your experience has caused you.
We can not check at your order information, would you mind to complete your order number or provide us the email address.
We will contact with the shipping company for this issue and providing the best solution for you.
Again, we are extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Dresslily Customer Service
I bought two of the 4th of July tank tops. I believe the same as Jennifer described in her review. I was very disappointed in the quality and the delivery service. We didn't get them in time for the holiday but they were so awful we couldn't wear them anyway!
The sizes were horrible. I bought an XS for my daughter and a L for myself. The shape was very different between the shirts and the XS fit me better. They were supposed to be red, white and blue and one of the shirts was red, white and black! The bow on the back was to be scrunched around the tank and the L shirt just had a bow stuck right in the middle of the shirt. Looked like a 5 year old sewed it on.
I will never order from Dress Lily again. Use caution when ordering online. It would be more hassle than worth to send it back! I guess you get what you pay for!
Dear Pam,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We need to confirm this issue, would you mind to provide us the order number or email address? You can check it at your account.
Please set assured that we will figure out the best solution for you if it is our fault.
Hope to hearing from you.
Best Regards
Dresslily Customer Service
I work in the garment industry and could tell just by the website this place is a complete scam. Photoshopped items from other websites, inaccurate material listings... DON'T BUY FROM HERE, THESE COMPANIES LITERALLY HAVE SWEATSHOP WORKERS KNOCKING OFF OTHER DESIGNERS CLOTHING OUT OF THE CHEAPEST MATERIAL POSSIBLE. Seriously, you may as well throw your money in the trash. Do not buy anything from these scam artists.
Dear Stephanie,
Thank you for your recent comment, we apologize for what you have described.
We have no ides that you think our website in this way, but we have tried to provide customer for the best service.
The item is from the factory directly, and we take the photo of the item by ourself.
If you have any further concern, please contact us at http://support.dresslily.com/
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
After my last review today, Dresslily responds that they sent me a email or whatever confirming my correct address issue, LIARS! I went to my account on their website and there is NO message from them HOWEVER, I guess my question would be why is my address still an issue when they have already shipped a package to me that I received? I'll tell you why because they are LIARS! It's probably a customized computer response that addresses all issues because I can tell that based on my complaints on the website that no one ever really took the time to read my responses. MY address issue was addressed and resolved back in July lol. These people are really crazy!
I forgot to mention in my previous review that when I found out that the item i originally ordered was no longer available and I sent them what I wanted to replace it with they responded and asked me for the description number or something that I had no idea what they were talking about, they told they could not find the item that I was looking for. LOL WHAT! How can you not find merchandise on your own website? J
Dear SHAUNA,
We want to say thank you for providing us with important information about your situation.
First, I want to start by saying how sorry we are about this issue.
We have checked the parcel information and find out that the failure of delivery due to the address.
We have replied you to confirm the address, please keep communication there.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I bought the Bohemian Style Spaghetti block dress. It's poorly made the material is nasty! The large size that I bought for my daughter did not fit her size 9 frame. It fit my niece who is a 0! There were strings hanging all over it and it came in a tiny plastic bag! This is what I get for trying to save a buck and not buying American made! It looks like it cost a dime to make, it probably did!
Dear Lisa,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
Can you confirm your order number? We can not check the order information with the above number.
Hope to hearing from you.
We are committed to help customer for the best solution.
Best Regards
Dresslily Customer Service
First of all, whatever the dress/shirt looks like in the picture is about 100 times worse when you get it. Yes it's all super cheap but you get what you pay for. I feel like I wasted my time and frustration with this company! Every time I order something I always carefully follow the measurement guide provided, and when I order the item it never fits right, it's always too small! And it looks way worse in person than it does in the picture.
I have contacted the company about returning the items or exchanging. They said I could keep the items and get a $5 credit for a $10 shirt or if I ship it back they would refund me 80%. If I ship it back I would be shipping it back to China or Japan which isn't cheap and wouldn't even be worth it.
SAVE YOUR MONEY! DON'T SHOP HERE!
Dear Barbara,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
For the return policy, please refer to http://www.dresslily.com/m-article-id-80.htm
Can you provide us the order number so that we can check the situation for you?
Please work with us for the best solution.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I ordered a red and white striped shirt for the 4th back in June. It finally arrived today (July 13th) taking over a month to get here and it looks like crap. There are loose threads hanging all over it, uneven stitching and the material feels awful. I thought about ordering multiple dresses from this place and boy am I glad I didn't. I will suck up the $11 loss on my crappy tank because its not worth the hassle of returning it. I also recently had my credit card numbers stolen and used to buy electronics... I wouldn't be surprised if it were linked to this site.
Dear Jennifer,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We have contacted you in the email, please check it and work with us.
Please set assured that we will figure out the best solution for you after we have confirmed this issue.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
Ok so first off they cut and paste the pictures from other sites! The sizes are all wrong the medium fit my 11 year old daughter and it super tight on her? The quality was soooooo horrible the stitching was ALL wrong! Looks like a shirt i would have tried to make for my first time trying to make something it looks crazy! The sleeves don't even have a hem and its cut cooked! DO NOT BUY ANYTGING EVER! Oh btw my rating should be a -10!
Dear Sarah,
Thank you for your recent comment, we feel sorry that the item you have received didn't meet your expectation.
Would you mind to provide us the order number so that we can check this issue for you?
Please set assured that we will figure out the best solution for it with your cooperation.
Looking forward to hearing from you.
Best Reagrds
Dresslily Customer Service
I placed an order on June 18th and have STILL not received my order. Thankfully, I was just testing the waters with them and didn't spend a lot. I am still irritated at myself for not doing some research first. It sounds like even if I do get the order, it probably will be damaged, too small or smell. I should have checked them out better before buying from them.
Dear Barb,
Thank you for taking time to write this review, we apologize for the inconvenience that have caused.
The item you have ordered is in the estimate date, please set assured that you will receive it soon.
We need to confirm the information from you, please work with us for it.
If you have any further concern, please feel free to contact us at http://support.dresslily.com/
Best Reagrds
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Antarpreet k,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to start by saying how sorry we are about this issue.
We have contacted with shipping company for this issue, and we had resend the parcel for you, if you have any further concern, please keep communication at your support ticket and we will provide the best service for you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Dresslily Customer Service