On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
We monitor reviews for authenticity
I got my package :)) ) it came fast, there was mistake from Dubai Post office, but I sort it out very easy :) Dress is the same like on the photo :) only few things to fix, length and sleeves, in general I am happy with purchase :) Thank you Dress Lilly. And for those who is reading negative comments, it's not a fraud, just be attentive choosing size, majority of us don't look like models! So don't blame company if smth doesn't suit you... and double check your shipment address :) good luck and stay always beautiful :)
I wanted a maternity jacket and didn't want to spend a lot. I read the reviews online and went ahead anyway. I ordered it more than a month before I would need it and was only planning on using it for 2 months so I figured it would be fine if it wasn't the best quality and/or took a month to come in. I ordered this jacket when I was pregnant to use. By the end of the shipping window I had not received it. I checked my account and saw that it was marked as shipped and contacted customer service and was told that even though I was given an estimated date of arrival packages often take longer than that, to wait. I contacted customer service again a month later and was told it could take up to 6 months to receive an order, to continue to wait! I have now contacted customer service for a third time and have been told they will refund only half of my money because it has been so long since the order was placed! DO NOT ORDER FROM DRESSLILY!
Dear Brandi,
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We have contacted the shipping company for this issue and thank you for bring this to our attention.
We have applied the best solution for you, please keep communication there.
We are so grateful for this feedback. It means a lot to us.
Best Regards
Dresslily Customer Service
Don't buy from Dress Lilly ever. I made this mistake. Their clothing's is made poorly. Sizing chart is way off. I ordered 2 dresses both size small. It took 5 weeks to get them. One dress was to big & the other one was way to small. The material the used was so cheap. Both of them you could see through them. They did not even look like the pictures shown. I have been fighting for over 2 weeks with them to get my money back. I want to return them. They say I have to write in Chinese in order for their post office to get them the dresses back. Biggest BS i have ever heard. They told me they would give me $10 back & keep the dresses. I made a lot more than $10. Please don't shop from them. You will regret it & they will steal your money. The clothing is not like the photos & so poorly made. Sizing is not true one bit.
Dear Amy,
Thank you so much for informing us about your shopping experience.
Obviously, it didn't meet the customer's satisfaction.
If you need to return the item back to us, you need to write in Chinese, we had provided you the address, you can copy it or ask the post office to write for you.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Best Regards
Dresslily Customer Service
Guess what? I'm still waiting on my order! I did receive one of the three! Mind you, I did order all three at the same time! Quality of the item I received... terrible! DO NOT PURCHASE ANYTHING FROM THIS WEBSITE!
7/30 My first review! If I knew it was going to take this long, I would not have placed an order! My order was placed on July 13th and its now the 30th. After I placed the order, they informed me it would take 10-25 days for shipping... WOW! No wonder why its so cheap! I should have known better! After reading all the reviews, I just hope I actually get my order! Might have to save my outfits for next summer. Less
Ask Toni about DressLily
Dear Toni,
Thank you for taking your time to write your review. We really appreciate the feedback.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We have checked that the shipping method for your parcel is China Post surface mail.
The parcel you have ordered is on the way for delivery, for the specific shipping time, please refer to http://www.dresslily.com/m-article-id-39.htm
We have contacted you for information confirm, please work with us for it.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I ordered a swim suit back in March. It's now the end of July. No item. The refuse to refund my money. Does any one know where to go to take some kind og legal action?
Dear Kristy,
Thank you for your recent review, we apologize for waht you have described.
We have applied refund for you at 20-May, and we had replied you for the picture of the refund, please contact the card bank for checking the refund.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service
I ordered 3 piece's of clothing the martial is very cheap I placed a order on the first didn't receive it until t b en end of month I would never place another order on this site the fabric is cheap the a overseas company in China don't trust dress lily website
Dear Monica,
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The parcel has been delivered in the estimate date, please refer to http://www.dresslily.com/m-article-id-39.htm
And for the item didn't meet your expectation, would you mind to contact us at your support ticket for this issue?
We will try our best for providing better solution.
Best Regards
Dresslily Customer Service
My item took a month to be delivered - which after reading the reviews was not that long (so far not items came in 4/5 are here though). The pictures online are an idea of what dress lily thinks they can reproduce and clearly cannot. The quality of the material is very very cheap and everything is see through. The styles are not even close to the images they posted online and overall review - I would not recommend this website if you are looking for clothes to wear... Lesson learned!
Dear Jessica,
Thank you for your recent comment.We feel sorry for the inconvenience that have caused.
The shipping time has been influenced by the weather, holiday, and it might be arrived later than estimate date.
For the item didn't meet your expectation, please refer to http://www.dresslily.com/m-article-id-80.htm and please keep communication at your support ticket for solution.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service
I placed an order 6 months ago and never received it. I've contacted the company serveral times regarding my refund and still have not received that. Just wondering what is going on? It seems as if this company is a scam and just out to steal money from their customers.
Dear Latechia,
Thank you for your recent review, we want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We have contacted with shipping company for this issue, and they are trying to fix this issue.
And we have applied refund for you, please check your account.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service
I cannot reach anyone for comment on the status of my order. Supposedly my order shipped on July 8 2015 I have not seen my package and it stated that it would be 10- 25 days and I do realize that it takes that amount time but no contact is really ever made so I will not order another item from this site. I will share my info with others.
Dear Miss,
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
For the exact shipping time, please refer to http://www.dresslily.com/m-article-id-39.htm
We have contacted you for the parcel situation, please keep communication there.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I received my pants and shirt, but they were made for a little child! Very disappointed! WON'T order from them again.
Dear Karen,
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For the size issue, please refer to http://www.dresslily.com/m-article-id-80.htm
Can you provide us the order number so that we can check this issue for you? It is starting with capital L and 16 numbers, you can check it at your account.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I ordered two bathing suits and I received ONE sheer stretchy type top and a G string. The other item I never received.
Dear Georgiann,
Thank you for taking time to write this review, we feel sorry for what you have described.
We have shipped all your item out and we have send you an email for confirmation, please keep communication there.
Looking forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
I put an order on October 8th, 2014 and as of July, 28th 2015, no delivery, no answer to any of my complain. This chineese based website is just a pure scam. I should have made a search on internet before, I would have find out that I am not an isolated cases and it happens to thousands of people...
Dear Sandrine,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We apologize for what you have experienced.
We have checked that we haven't receivce the email from you, please check if you have filled the right information.
And we have contacted with shipping company for this issue, please work with us for best solution.
Again, we feel sorry for the frustration this has caused you and hope that this will set things right.
Thank you for bring this to our attention.
Best Regards
Dresslily Customer Service
If you are happy to wait for a month or more for delivery, the items do eventually turn up. Quality is generally quite good, but 2 out of 5 items were faulty on arrival.
Dear John,
We want to say thank you for providing us with important information about your situation.
I would like to start off by telling you that we are so sorry about this issue.
We have noticed that your parcel has been arrived in the estimate date, please refer to http://www.dresslily.com/m-article-id-39.htm
And if the item you have received didn't meet your expectation, please feel free to contact us, we will provide you for the best solution after we have confirmed.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
Placed my order on 16 Jun... I have not received anything Yet... processing... processing... processing
Dear Tulika,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We have shipped your order out and the parcel situation can not be tracked because it is unregistered mail, we have contacted you for delivery address confirmation, please keep communication there.
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
Best Regards
Dresslily Customer Service
BUYER BEWARE...
Check shipping policy! It took at least a month for them to get a partial order to me because it's made in China. Product quality was poor. I ordered 3 items on June 13th and one STILL HASN'T ARRIVED! I tried to have them stop the shipment of the last item and they said it was already shipped out and I would have to return it to get a refund... Which means I pay shipping and wait a month after this thing actually comes in. Not even worth the energy and cost to return... Which is probably what they bank on! This is what I get for not checking to see if it's made in America!
Also the one dress that came in was so poorly made the strap ripped when I was changing and I never even got to wear it.
WILL NEVER BUY HERE AGAIN!
Dear Tala,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We have shipped your item out before you contact us to cancel the order, so we can not cancel it.
And the dalay shipping due to supplier's issue, we have contacted with them for it.
For the item you are not satisfied with, please refer to http://www.dresslily.com/m-article-id-80.htm and keep communication at your support ticket, we will help you for the best solution.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I used to write a good comment about this company until I purchased my 4th product from the same company 2 months ago. It never reached me until now. Even though I have written more than 3 messages to the company. They just kept mentioning this is the cheapest shipping rate, that's why it took longer time to reach. But even the product that I ordered from USA has reached me within 25 days (also the cheapest shipping rate), I wonder why this product took so long (China to Malaysia is not really far). Worst, this is not the only product that never reached me, my 5th product (a dress) which I ordered 1 week later from the 4th product, also never reached me up to now. Messages after messages have sent to the company but so far no solution given. I took shipping insurance for both products, but I have no idea how to make claiming as there was no insurance policy received. Really really don't know how long I actually should wait, and doubt my products will reach me. Upset and will not buy anything from this company anymore.
Horrible company. Ship and made in china. Price and picture luring. It was my mistake to trusted them. Dress look horrible and not at all looks like advertise. Dont buy from them
Dear Nooshin,
Thank you for taking your time to write this review, we apologize for the issue that you have experienced.
Can you provide us the order number so that we can check your order and figure out the solution for you?
You can find it at your account or your email.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Getting angrier by the day... it's been a month. Based on what I'm reading from other posters, this is not along time. I tried to contact Dresslily to inquire about my order. Uhhh - their phones are not "available" at this time. OK. Tried to submit an online request too. The order #, taken straight from their email does not seem to "match their records". But they sure were happy to take my money.
Dear Kellye,
Thank you for your recent comment, we feel sorry for the inconvenience that have caused.
Please confirm if you have write the right information when you submit the ticket, and the telephone number is limited, it might be busy sometimes, we are trying to fix this issue.
We have send you an email for the parcel information, please keep communication there.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
I've had a wonderful birthday celebration, thanks to DressLily for sending me in 4 days my order, with all my beautiful things I purchased from them.
I am thrilled, and definitely I return for more shopping.
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elena,
First, we want to start by saying how sorry we are about the missing parcel.
We have checked that the parcel has been delivered at 20-July.
We have replied you in time and waiting for your reply.
We need to confirm the information for this issue, and please work with us for the best solution.
Looking forward to hearing from you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Dresslily Customer Service