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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I ordered a shirt over a month ago and I'm still waiting on it. Can't get in touch with the company at all. Like everyone else here I've sent emails and tried to submit tickets that won't go through. Never again. I guess this was a bought lesson because I don't have the shirt or the money.
I ordered a shirt 4 weeks ago and I still haven't heard anything about it. I was really looking forward to it. I already paid through pin pal and if they won't give me my shirt I'll at least like my money back.
Dear Ashton,
Thank you for your important feedback and for letting us about your experience with us.
We apologize for not shipped your order out on time due to supplier's issue and we have shipped the it out now, please check your ticket for parcel information.
If you have any further concern, please feel free to contact us.
Thank you again for bringing these matters to our attention.
Best Regards
Dresslily Customer Service
I ordered few tops on 7th July, 2015. After completing my order, i checked this link and was very disappointed with all the comments. Was worried. I had opted for free shipping.
On 16th July, the product was shipped and there was no update from courier end after that. When contacted dresslily, their response was amazingly polite. And after couple of email exchanges, the courier was tracked. And i got the dresses yesterday.
Every single top is same as it is shown in the pic. Quality is also great. Few tops have size issues, but looks like i picked the wrong size. Yet i can alter it. So i am very very happy.
Thanks Dresslily.
Looking forward to shop with you soon again.
Of course when i need to start a chat or a ticket nothing is available. I put in a concern and WEIRD my order number does not exist. I try to call and no phones available at the moment WEIRD, I try to cancel my order. This is BS my charge card was charged and NEEDS to be refunded before my order even ships.
*****IF DRESS LILY SEES THIS CANCEL MY ORDER AND REFUND MY ACCT***********
Dear AMY,
Thank you so much for informing us about your shopping experience.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please check that if you have filled the right information when you submit a ticket.
And there are limited telephone number, it might be busy sometimes, we are trying to fix this issue.
We have contacted you for this issue, please keep communication there.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
Don't ever order from this company not only are their sizes way off way way off the stuff looks cute on line but thats it and to return what a night mare customer service is impossible and their site always kicks you off had to dispute thru pay pal and to return items that actually came from china figures costs 30 dollars to return 4 shirts weighing only 1 lb this is why i will never order from a company not in us In the end 2 months later after going thru all that getting address to return and spending more time to get it sending it back faxing receipt to get refund and spending 30 dollars the shirts got returned to me so i had 4 shirts i could never wear so for halloween i put them on my god daughters and made them outfits they fit them a 2xl for an adult fit a 7 and 9 year old never order from them!
Dear mary,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We apologize for this issue, and we are willing to help customer for full satisfaction.
We have the size chart for customer's reference at each page, and we have return and warranty policy for our customer, please refer to http://www.dresslily.com/m-article-id-80.htm
Would you mind to provide us the order number so that we could check for you?
The order number is starting with capital L and 16 numbers, looking forward to hearing from you.
Best Regards
Dresslily Customer Service
Items mostly.don't arrive, if they do they don't look anything like the item you ordered on the site.
They ask costumers to write positive reviews for them and promise a big gift
Beware, the big gift is just points that can be used on the site for shopping again
It's totally worthless, since a certain amount has to be spent to be able to use the points and then they are worth close to nothing
So just don't believe the positive reviews! They send out messages with links where they ask you to review
Do not order, the sizes are so far from accurate. The make of clothing is not even dollar store quality. You will need to dispute with you credit card company to get a refund. Rated them a 1 because zero was not an option.
Dear Cindy,
Thank you for your recent comment, we feel sorry for the issue that you have described.
We are willing to help customer for any issue, and we will try our best to meet the satisfaction, would you mind to provide us the order number so that we can check for you?
You can find it in your account.
If we did the mistake, we will arrange the compensation to you.
Hope to hearing from you.
Best Regards
Dresslily Customer Service
I placed a order and paid through PayPal, I also paid for tracking # so I could keep updates on my package. Still never received a email confirming my order, no tracking # and I've sent emails via Dress Lilly customer service email and you got it; no response. I either want my dress or for PayPal to get my money back! I'd really like my dress.
Dear brandy,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have shipped your order out at 30-July and we have replied you in 24 hours at each ticket you have submitted, please check at your account.
And we have contacted you again for the parcel information, please keep communication there.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I am sure people say this all the time but I seriously NEVER write reviews...
I am kicking myself for not reading these reviews first... I waited weeks to get 4 out of my 5 products i ordered. 3 of them are see through and the 4th I just don't love the color combo, wasn't how I thought it was going to look. ANYWAYS. Trying to return these items and of course as everyone else has mentioned SUCH A PAIN IN THE@$$. They are asking for pictures and keep saying send the item numbers. No figure it out and send me a label.
SO DUMB
NEVER ever ever ordering from there again. Literally the worst customer service and return process I have ever been a part of and I online shop ALL of the time.
Dear ashlie,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to start by saying how sorry we are about this issue.
We need the picture to provide to the supplier and avoid any similar issue happen.
And we have replied you for the parcel information of the remain item from another warehouse.
If you have any further concern, please keep communication there.
Best Regards
Dresslily Customer Service
I wish I had read the reviews before I ordered for the first time... it has been a month since my order and I don't think I am going to be seeing it any time soon... there really is no excuse for it, I have ordered from China before and received my order in 7 days... I wont order from them again.
Dear Crystal,
We want to say thank you for providing us with important information about your situation.
We're very sorry for your concerns and the issues you have raised.
The shipping methos for this order is the flat rate shipping and it is the slowest shipping method.
We have send you an email for parcel information, please keep communication there.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
I placed an order in January 2015 never rec'd items have sent over 5 emails to them--never received items or my money back.
Dear debbie,
We apologize for any inconvenience and hope that we will have another opportunity to fix this issue.
We apologize for the late reply due to the system updating and we have lost some information, and our colleague had arranged refund for you.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service
I'm so extremely disappointed by the purchases from Dress Lily, as all of my items are poor quality, already failing and cheap material. I have attempted three times now to return my items for a full refund and have not been notified back at all.
Dear Stacy,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We have noticed that you requested refund after several weeks, and we need to confirm if the item is still the same like in the package.
Please keep communication at your support ticket, we will provide you the best solution after we have confirmed.
Best Regards
Dresslily Customer Service
It has been 30 days and i am still waiting on my items i wrote the customer service twice zndgot the same response both tim r s. Waste of time and money
Dear Carrieann,
Thank you so much for informing us about your shopping experience.
We aplologize for that you haven't received your parcel.
We are willing to help you for this issue, would you mind to provide us the order number so that we can check for you?
It is starting with the capital L and 16 numbers, you can find it at your account.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
Im a fan of discounts and style. I ordered 3 shirts and a pair of loose fitting pants. All are polyester, even the heather grey fabric and none are really true to size. The order arrived in decent shape within the promised time, so no complaints there. I wouldn't recommend shopping this site though. I don't see myself wearing these items, there's no stretch, they don't breath, and the seams are awkwardly bunched. I think I can make these things better myself lol
Dear Andrea,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We are willing to help you for this issue, can you provide us the order number so that we could check for you?
You may check at your accout for it.
It is our obligation to make every customer satisfied with the item and we are working for that.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service
Purchased a blouse after reading the reviews on their site. Rec'd item and wrote a thoughtful, truthful and informative review regarding the item. Thought my opinions might help another customer looking at the same item. The review was negative based on my experience. It is now a week later and they still do not show it. I think this is deceptive to post only good reviews.
Dear Mel,
We want to say thank you for providing us with important information about your situation.
First, we want to offer the sincerest apologies to you for the issue.
We have send you an email for confirm the information and please work with us for better solution.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Best Regards
Dresslily Customer Service
I love the clothes and prices on the site and I have ordered once before, but why does it take sooo long! It has already been more than 44 days, I have no idea where most of the consignment is (except for one item in the long list of 9). I agree that I chose free delivery but that was supposed to take maximum of 25 days. I even paid $2 extra for the parcel status updates but it hardly ever changes. I just hope it arrives before I move to another city in a while, or I will just bid my goodbye to my money and never order from Dresslily again.
Dear Purbali,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We have contacted the shipping company for the updating of parcel situation, please keep communication at the ticket.
If you have any issue, please feel free to contact us at http://support.dresslily.com/
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
Ordered a swimsuit- it arrived quickly but the detail on the netting was laddered and the finish looked as though it was made by a seven year old, the item plus postage cost 34 dollars-the refund they offered me went from 4-8 dollars!- what annoyed me most was that communication was terrible and they only offered me a tiny refund for a swimsuit that I couldn't wear. What annoyed me more was they then threatened only to issue a full refund on the swimsuit but NOT postage if I stopped my claim through Paypal.- you don't need threats thank you!
Paypal awarded me a full refund.
AVOID AT ALL COST!
Dear Jackie B,
Thank you for your recent comment, we apologize for what you have mentioned.
Here is the warranty and return policy: http://www.dresslily.com/m-article-id-80.htm
Can you provide us the right order number so that we can check it? You can check it at your account.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Scam! I ordered a pair of pants for men a month ago and I haven't receive them yet. I attempted to contact them via phone and fb but they never respond
Dear Carlos,
Thank you for your recent review.
We regret for any inconvenience that have caused.
There are limited telepnone number for here and sometimes it might busy, we have contacted with our colleague to fix this issue.
If you have any issue, please feel free to contact us at http://support.dresslily.com/
We have contacted you for the order information, please keep communication there for better solution.
Thank you again for bringing these matters to our attention.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Melanie,
Thank you for taking your time to write your review. We really appreciate the feedback.
We're very sorry for your concerns and the issues you have raised.
We have shipped your order out and it is on the way for delivery, please check if you have filled the right information when you submit the ticket.
And we have contacted you fr the latest parcel information, please keep communication there.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Dresslily Customer Service