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DressLily Reviews Summary
DressLily has a rating of 2.1 stars from 4,651 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 11th among Discount Clothing sites.
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I'm waiting for my order... and after reading all the negative comments I wonder what I'm waiting for... Aldona Szultka Ps. Happily I work at police station here in my city... I hope to find a way to do something right to punished Dressily somehow... if this page is a joke... thief don't last long... lies can't be accepted.
The quality of the products are horrible and the customer service is worse. I ordered a shirt in medium like I always wear and it was at least 3 sizes too small. I ordered a dress and not only was it 4 sizes too small but there were pieces of material hanging all over it. Looked like shredded fabric. When I complained, they said I can keep the product and they will give me $3 in products. What a scam? This place is a joke. It is definitely a Sweat Shop.
Dear Julie,
Thank you so much for informing us about your shopping experience.
I want to start by offering a personal apology to the customer affected.
We have shipped the right size as customer have ordered and there are size chart for customer's reference at each page.
And we need to confirm this issue, please keep communication at your support ticket for better solution.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
I ordered a tank top and when it finally arrived after over a month it was NOTHING like the website advertised it to be! The colors were faded, the print was horribly put on the shirt, the sizing was way off, and the bow in the back was droopy and crooked and didn't even look like a bow! And now their stupid website "isn't working" after I put in a request to support center about how to return it. TERRIBLE! DON'T BUY ANYTHING FROM DRESSLILY!
Dear Macie,
Thank you for taking your time to write this review.
We apologize for what you have experienced.
And we had checked the email, we can not find the email from you about this issue, please confirm if you have filled the right information.
We have contacted you for this issue, please work with us for better solution.
Best Regards
Dresslily Customer Service
I'm with the lady from before. XL? Yea right! And before anyone thinks I'm fat and mad it didn't fit. My friend who is a size 5 couldn't even fit them. Not only to tight but to short. It looks like it is made for a 5 year old. I can see now why it is cheap. This is ridiculous. This was such a scam and a waste of my money. I will never shop there again. And wrote on facebook so people won't get screwed like I did. I'm so incredibly disappointed. I don't know who these people measure for sizes but it sure isn't any adults. Just don't order from them or you will be just as dissatisfied as I am. I feel sorry for the people that spent hundreds of dollars on this crap. Wow...
Dear Alicia,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We can not find your order information and can not get this issue, would you mind to provide us the order number?
We will provide you the solution after we have confirmed this issue.
Looking forward to hearing from you.
Thank you for your support.
Best Regards
Dresslily Customer Service
Ordered sizes XL. 4 shirts and a pair of leggings. My daughter, a US size 6 could not fit into these. She couldn't even get some of THEM ON (the leggings) Ridiculous. I didn't want to bother with returns after reading the trouble everyone else has gone to. Not worth my time or headache. I've learned my lesson. BUYER BEWARE. Hope you can all learn from my $50 mistake!
Dear Diane,
Thank you for your recent comment.
We apologize for the inconvenience that have caused.
For this issue, please refer to the return and warranty policy: http://www.dresslily.com/m-article-id-80.htm
And we have contacted you for confirm this issue, please keep communication there.
You are the valuable customer to us, we are willing to provide you for the best solution.
Best Regards
Dresslily Customer Service
I ordered four items from Dress Lily on Sunday 9 August 2015 and received promptly on Thursday 13 August at 9.00 a.m.
The clothes are very trendy and fit like a glove as if they had been made especially for me.
My only criticism would be is that the material could be better and I would be willing to pay more. The prices with free delivery are amazing.
Will order in the future. Thank you.
I honestly don't understand all the hate that's going on in some of these reviews. I've already ordered twice with dresslily and I am placing a third order. The items arrived in time, actually faster than expected both times (about a week). For such cheap prices, I don't know what some people are expecting. Sure, the materials are not always the best, but the designs are very pretty and so far they fit perfectly. Attention, the sizes are asian sizes, so they run one size small (so I normally wear S, but order M from this website, and it fits me perfectly), but the exact measurements are all on the website and if you order the wrong size, it's only your fault. Speaking of which, I did order the wrong size by mistake in my last order and guess what, I contacted them before shipping and the item was replaced - so I don't know why people say it's hard to contact them, it's not, at least not by e-mail (I haven't tried phone).
As I said, the clothes look pretty and they don't look cheap when you wear them. Look at this performance music video I filmed, I am wearing a dress I bought from dresslily https://www.youtube.com/watch?v=k-BagdIw7m4 Does it look like I've only spent a fiver on it? It really doesn't. Does it look like a scam? No, I ordered it, it arrived, and I'm wearing it. As I said, I am happy with my purchases and I am already ordering again.
Great web page, user friendly and suggests great shopping experience.
My first complaint is the amount of time it took to receive the first item on my order: 4 weeks! After 6 weeks of waiting I still did not receive the second item. After my third attempt to contact them they told me it was never sent and would refund my account. The packaging label indicated my order came from China.
Second complaint: sizing information. Even though they recommend you order a size larger than you actually wear, clothing fit is much smaller. The size large I ordered was way too tight and I am a thin 5'7" 130lbs. This leads to my third complaint:
Returns/Refund Policy? Doesn't exist. Clicking on delivery and return gives information on deliveries, but no specific information on how to process a return. Could not get an answer after numerous attempts to contact them regarding the dress being too small.
Fourth complaint: Communication. Someone will eventually answers e-mails but sometimes it is clear they did not understand your question and therefore provide a response that does not address the issue. The language barrier is evident in the response. They certainly need someone responding to e mails that is fluent in English. I am now stuck with this dress I cannot wear.
What a headache ordering from this company.
Dear Jo-Anne,
Thank you for taking your time to write your review, we would like to start off by telling you that we are so sorry about this issue.
The parcel will be arrived on time, sometimes it can be influenced by the weather, holiday and peak season.
We have the size chart at each page for customer's reference, and customer can return the item back if there is any issue.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service
I guess u should of read the reviews before ordering...
Dear joanna,
Thank you for your recent cmment, we apologize for the inconvenience that have caused.
Is there anything we can do to help you? We have contacted you for better solution, please keep communication there.
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. If a system or process is broken, we fix it... and try our best to fix the relationship with any affected customer.
Best Regards
Dresslily Customer Service
Very dissapointed, only two of the three shirts i ordered actually arrived and both are the wrong size,,, rubbish! Do not order from them! Worst ever
Dear ross,
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
For this issue, please refer to warranty and return policy http://www.dresslily.com/m-article-id-80.htm
And for the item you haven't received, could you provide us the order number so that we could check for you?
We are willing to help you for this issue, looking forward to hearing from you.
Best Regards
Dresslily Customer Service
I placed an order, then had an email to say it was on hold and I had to send scans of my driving licence and credit card. I cancelled the order as I wasn't willing to do this and received a message to say it was cancelled. The money then went out of my account and when it was refunded it was £5.00 short! DONT USE THIS COMPANY - COMPLETE RIPOFF!
Dear Claire,
First, I want to offer my sincerest apologies to you for the issue.
We need the picture for keep the customer's benefit and we have applied 167.69usd refund to you as you had requested, please check your account.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service
It was very easy to order my product from the website. I got my item in a timely manner and was very pleased with the looks and how it fits. I would order from them again and tell friends about the site.
I had made an order in January its now August and I have not received my order. I had made another order right after the first in January but they had refunded me saying they didn't have it in stock after I made a ticket in March asking why it was still pending. They were polite during that exchange and every thing seemed correct on their label for when it sent out so I decided to wait on the first package because of Chinese new year and bad weather. Bad idea... still no package and tracking doesn't seem to work either...
Dear Krista,
Thank you so much for informing us about your shopping experience.
First, I want to start by saying how sorry we are about this issue.
We have contacted the shipping company for this issue and also contacted you for confirmation, please keep communication there.
Please set assured that we will figure out the best solution for you.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service
I had a strange feeling since all the prices seemed too good to be true. I truly believe this website posts pictures of models wearing clothes from other websites and sends you a cheaply made (emphasis on the 'cheaply') knock offs. The clothes I ordered were so poor quality I had to throw them away. THROW $35 AWAY! Total scam from China!
Dear Logan,
Thank you for your important feedback and for letting us about your experience with us.
We apologize for the item you have ordered didn't meet your expectation.
Can you provide us the order number so that we could confirm this issue?
It is starting with capital L.LP or LL, and 16 numbers, you can check it at your account.
Hope to receive from you.
Best Regards
Dresslily Customer Service
1st and last time ordering from here. Review should be a negative number. I should have read the reviews before ordering. I placed an order about a week ago and paid for the faster shipping. Got emails saying thank you for my order and payment successful. A couple days later i get an email saying my order is pending and that they didnt get my payment information. Red flags went up, i checked my credit card and they had already charged it! How can they do that without my information! Odd! There is no number to speak with someone on the phone so I have been emailing someone who answers every 6 hours. Its absolutely ridiculous! I called my credit card because I am clearly not getting this merchandise that I have already paid for.
Dear Lauren,
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We have received your payment for the order and we apologize for refering to another order number.
We need time for package the item and we had preparing shipping for you, but the order has been cancelled as you requested.
If you have any further concern, please feel free to contact us.
Best Regards
Dresslily Customer Service
I got all my items, spent over $140 on this website. The arms were sewn together so that I was not able to try it on. Horrible quality. And as I wanted to send all items back, nobody helped me to solve the problem or gave my any advise to return the items. Such scammers. I'm sooo mad! I tried to call the customer service, I tried to send an email. They're tricky that you can't make a complaint
Dear Happy,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We have checked the ticket, it has been closed for customer rating it, and we can not find the information from you. We recommend the customer rating the ticket until the issue has been solved.
We have applied the solution to you for this issue, please keep communication there.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Dresslily Customer Service
Dresslily gets a ton of customers by showcasing beautiful clothes on Facebook. I ordered 3 tops (abut $30) from Dresslily before I realized they were based in Asia. My order was fulfilled wrong - missing an item. Also, as with many asian clothes the sizing is way off for Americans and the material is so cheap and flimsy, a warn iron would likely destroy it. I am not sure these scrappy pieces would even hold up in a washing machine. Also they sent no paperwork with the order, again making it extra difficult to find the order number so I may inform them of the error. Who ships merchandise without any paperwork? A WASTE OF TIME AND MONEY. AVOID!
Dear Jane,
Thank you for your recent comment, we apologize for the item you have received didn't meet your expectation.
For this issue, please refer to http://www.dresslily.com/m-article-id-80.htm,and we had contacted you to confirm the information.
We have shipped the order out seprately because one item is from the other warehouse, please wait for the delivery.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
I have reviewed this business earlier. Just reminding everyone contemplating buying from them to think again. I still have not had my £40 returned for goods returned. There is no phone to contact them and should you post a review they send you an apology and tell you they will sort out your problem. This is so that anyone looking at their website will think they are bonafide. I reiterate bo not buy from this co. DO NOT BUY!
Dear Gwen,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We have send the item as customer ordered and we feel srry that this time we have disappointed you.
Would you mind to keep communication at the support ticket for this issue and we will try our best to help you.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Dresslily Customer Service
Products are of very poor quality and not true to size. Ordered two dresses in XXL one looks like a small or medium and the other about a large. The material is also very thin and not a good quality. Would not recommend this sit to anyone. I would return the items, but the shipping would be as much as what I spent in the first place. Should have know that the cheap prices were too good to be true for the quality of the products!
Dear Sheridan,
Thank you, we always welcome feedback from our valued customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We need to confirm this issue and avoid any further mistake, and we have send you an email for this issue, please keep communication there.
Please set assured that we will arrange compensation to you if we did the mistake.
Hope to receive from you.
Best Regards
Dresslily Customer Service
The top is pretty. I ordered a size large, but at the bust and sleeves and bottom of the top is like a size extra small couldn't get it to pull over my bust to fit, however the neck was so large at the lace opening. I'm disappointed about this. Sizing of clothing should be measured more accurately. I sew myself and this is definitely made incorrectly.
Dear Susan,
Thank you for taking your time to write your review. We really appreciate the feedback.
We are willing to help you for this issue, would you mind to provide us the order number so that we could check for you?
It is starting with the capital L and 16 numbers.
Looking forward to hearing from you soon.
Best Regards
Dresslily Customer Service
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Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aldona,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We have checked your order information and have noticed that the item is waiting for shipping.
If you have any further concern, please feel free to contact us at http://support.dresslily.com/
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Dresslily Customer Service